“Thames water is truly one of the worst companies I have ever worked with. Avoid them if you can. They provided an egregious price for their services. Almost triple what the neighbor in a much larger flat pays. When I asked for clarity on this, they said to talk with my local officials as they do not have any control. I then asked for a water meter to be installed. They scheduled an appointment and didn't show. Then when I reached out they said they came. Very unprofessional company.”
“They charged me and my wife £800 pounds for water one year. I ask them to check the meter as I thought it's leaking . They said someone will call me to check . Nobody call me , they just replace meter for new . And send me the bill . £800 pounds bill for couple of hard working people who are spending most of the time at work. Wankers and liers. Absolute morons...”
“Quite simply the worst company to have to deal with. They are so lucky that Londoner's have to use them otherwise they wouldn't have any customers.
In the space of a year they have overcharged me, undercharged me, cancelled my account, cancelled my water supply, taken unauthorised money out of my bank, only paid some of it back etc.
They also seem to have a completely untrained support team that have no idea how to do a simple task - put you through to someone else with no notes on what you've already discussed.
Say they will call you back and then never do.
Seriously just the worst.”
“Thames Water, Did work at a neighbours driveway
Pumped clay water into road, Causeing drain to be blocked and road covered with Clay soil, residents driveways and cars have got dirty with clay soil, our road is a private so caused more issues, all residents concern reported these issues to Thames Water,
Very bad service from Thames Water regards to residents causing all sorts off issues”
“Strange call from Indian call centre - I think my smart meter is going to be changed for the third time but who knows? Why oh why can’t Thames Water have proper call centres?”
“The customer service is the worst I have ever experienced anywhere. The online chat is terrible nobody knows what they are doing, they do not read what you type or have a clue on what you are asking them. I find myself repeating everything 10 times. Its frustrating! Even to the point they tell me my account is with another water company when they have just sent me a bill and i have paid it! I am then asked to send them a picture of the bill they sent to me! The was no apology nothing! When you call the customer service team its the same thing. Rude and unhelpful staff. I put off getting in touch with thames water for the longest time because i just know it will be a stressful unpleasant customer service journey. Avoid at all costs!”
“Where do I start with this company.
Firstly, non of their staff seem to be singing from the same hymn sheet. Each time you deal with a different person you get a different result. They don't seem to have much respect for customers or each other!
I can go on about all the problems we have with this company over the years but sadly, the first response person you receive on the phone will be the last person there you speak to.
No management to deal with problems or reassure people just blunt & dismissive staff. ( because its like that and that's the way it is!)
Just very poor service from a company with a licence to take money off you.
Also, you should have a tick for the company never got back to me below.”
“Have been a customer for many years. Service regarding shared blocked drains has always been excellent up till now. Due to medical problems I am priority customer which now means I have to wait up to 2 days rather than 3 days I certainly do not regard this as a *priority* service and can only assume that the level of customer services has been reduced to save money due to losses incurred last year making customers suffer.”
“Have been a customer for many years. Service regarding shared blocked drains has always been excellent up till now. Due to medical problems I am priority customer which now means I have to wait up to 2 days rather than 3 days I certainly do not regard this as a *priority* service and can only assume that the level of customer services has been reduced to save money due to losses incurred last year making customers suffer.”
“How can I be expected to pay £50 a week for water okay I’ve got a little bit of arrears Please £50 a week that’s my shopping money to feed my kids totally disgusting”
“Just look at the reviews it’s true honestly the government needs to get involved but they rich and don’t care water is dirty and harmful and you expect someone to pay 400. A year I can source and clean my own water for that price”
“Horrible, horrendously stressful experience with this utility provider. Sent a final bill which was extortionate for a small 3 bed house, I asked for clarification on the rates they applied and received nothing but a letter threatening me with legal action if I didn’t pay within 7 days which was a shock considering I never missed a payment! Overall the senior management at Thames just need to do a better job for their customers.”
“As you can see this is just another bad comment for them which they won’t care about. Bulshit company not sure how they can even exist. Been without water foe few days so called Thames water. Customer service worst ever received”
“I wish I could give this company a ZERO .... their phone no is always different and so is the email address and postal address. I tried to pay a bill which I sent to Slough and that was returned by the post office saying they are no longer there. So I called to find the correct address .... the assistant had problems with her computer and then she said "can you call us back in about 20 minutes!" what company would ask a customer to call them back? This is the most useless company on the planet ....”
“I called out Thames Water to unblock a main sewer drain on the road as it began backing up into my external gullies / drains. On the the of the job, they sent out Lanes Group to carry out the work. There were 5 engineers, and they managed to flood my garden and destroy a huge retaining wall. Currently stuck with them in an investigation over liability, but costs are likely to be ATLEAST £30,000 to repair everything. Has been two months already and still "ongoing". Absolutely horrendous care for their work. Thames Water claimed ZERO liability for the incident and told me to deal with Lanes Group (their contractors). I wasn't even aware they hired out contractors till after the incident. How was I supposed to know they were contractors when they are wearing Thames Water branded uniforms and equipment, and didn't even provide any introduction. Stuck in horrible investigation now for OVER 2 MONTHS!”
“Came in from work last Saturday to find drain blocked, reported online. Went to visit my brother who is terminally ill in Bournemouth on Sunday, returned Wednesday hoping job would be done. Drain outside of kitchen still not clear, emailed CEO of Thames with all of the above, received an email to apologise from a member of her team. Thursday whilst at work received a call from a Lanes engineer to say they have called, on return found drain remains blocked. On Friday received a call back from Thames to say would Lanes would call Saturday. Returned from work Saturday evening, you guessed it…….. I’m not responsible for the blockage as I don’t pour fat down the drain or use wet wipes just trying to get problem fixed.”
“Thay took Money ,2 month after I close the account with them I spend hours and hours on the phone with them and they said sorry it was mistake we will refund you the money after 10 days and every time I called they saying the same story they are ridiculous please don't go with them is better you pay more then to deal with them”
“1 star: Bad
11 minutes ago
Thames Water scum !
What a despicable filthy company this is !! This week their sewer blocked because it was defective and flooded under my bungalow with raw sewage.. they attended my property and unblocked the sewer then made minimal attempt to pump out the sewage from under my property. My mains water drinking pipe and all my electrics and plumbing are all still submerged in all my neighbours raw sewage.. my partner has written to them and said it is not good enough and they have replied..someone named Jason from Thames water has replied and stated “we are not admitting liability I suggest you claim on your insurance or pay for the repairs yourself then attempt to take us to court but the onus of proof is for you to prove our sewer is faulty” !! What a despicable excuse for a human and his employer Thames Water are utter scum !! I’m now forced to instruct my own contractors and remortgage the 20k clean up bill in the hope of getting it back !
I will be writing to my MP amongst other people but be aware of this if you are ever unfortunate enough to have a Thames Water Sewer on your property”
