“THE DRIVERS OF THAMES WATER IS DESTROYING AND DAMAGING OUR HOUSE JUST BECAUSE WE SAY NO TO THEIR RITUALS. NOW, THEY HAVE HIRED THOUSANDS TO KILL US IF WE TRY TO STOP THEM.”
“Customer service is rubbish!!! I don't know what call centre they are using, or in which country is located but they must play on the phone or just talking stories while the customer is waiting for a help. You need to invest more in training them. And please, select people that wants to work!!”
“New payment plan double previous with no explanation why the estimated *annual* amount was split over 9 months not 12! Poor customer service. Get told different things by different agents. I wish I had the option to switch supplier.”
“Came back to post an update. I have a small claim for £550 against Thames currently going through small claims court. Thames, supposedly strapped for cash, has retained £1k per hour law firm Eversheds to fight the claim! Their hourly legal fees are literally 2 x the value of my claim - and did I mention I'm a vulnerable brain tumour patient? So evidently Thames has plenty of cash to chuck around and would rather play stupid, expensive games than settle.”
“THE WORST MOB EVER - totally unprofessional , dumb and dumber- the lot of them and they don’t give a damn. Never encountered so many stupid dimwits in my life ! Been paying them for 25 years by DD - my husband passed away - told them all is as it was but not account in my name only - that’s RICKET SCIENCE TO THIS APPALLING COMPANY AND THIS NONSENSE HAS BERN GOING ON FOR MONTHS - they take theDD and then send me bills !!!!!!!SHUT THIS MOB DOWN”
“I'm currently engaged in litigation against this dreadful company. The court generated a claim number and served Thames. Instead of cooperating, for example by making an offer to settle, or defending my claim, some minion from Thames wrote to tell me "we don't have to communicate with you because you don't have a valid claim "
Well that's not what the court thinks sweetheart. I'm petitioning the court to impose exemplary and punitive damages on Thames for their obstructive and uncooperative behaviour (on top of my original claim). This arrogant wreckage of a corporation is way too big for its boots and needs to be brought down quite a few pegs.”
“Some girl on the line was being absolutely dreadful. She was talking back at me and complaining about her gums? Very strange, and very unprofessional. Did not help me.”
“Vile company tried to overcharge me by 600%!!!! I am a vulnerable person who is terminally ill and they saw me as an easy target. These despicable buffoons have the most callous disregard for human decency.
Furthermore, I have asked repeatedly for many years to correspond in large print as I only have 1 eye. They keep ignoring me and writing in small print they know I cant read, mocking my disability. Evidently Thames thinks the Equality Act 2010 does not apply to them.
They are smug and dismissive in their half-baked responses to complaints. I almost passed out when I opened a bill for £600 instead of £60. I suffer from blackouts and seizures because of my condition. I could have sustained a serious injury from a seizure due to the shock but it's all a joke to these clowns. By the grace of god I am not on direct debit or they would have made me overdrawn with their fraudulent accounting. Crooks!
Judging by reviews here and on other platforms, Thames is attempting to overcharge many customers to scam them out of money.
To add insult to injury, these miscreants offered me £20!!!!!!!!!!!!!!!!! The CEO deserves to be strung up in the town square. I am suing Thames in the small claims court for negligence and breach of duty of care and urge others to do the same.”
“If I could give 0 or -1 I would do it.
They overcharged me more than double. They sent me a bill like I had not paid more than a year. However, I pay my bill very accurately and on time. Customer service is useless. They only raise a case and no response for more than a month even after my reminding.
I will think what I can do with over charges. I need to complain to authorised company next.”
“Water smells bad and taste is awful.
Spoke to someone from Thames water quality and he just told me a pack of lies about how clean it is. He said they had tested recently in the area but would not let me see the results !!!”
“One of the most lousy companies out there, after renting at a property and moved out of their four years ago I get contacted by that collecting company that I owe Thames water over £200 for an outstanding bill. All along the have my contact information I still have an account with them, but they couldn’t be bothered to reach out and request the balancing of this account instead, throw the bill on another companies back and put them to chase me with adding their respective charges as well to the bill. Hope you go under Thames Water.”
“Incompetent call centre off shore who are ill-equipped to resolve any issues. Whatsapp support who do not respond. Dividend-taking shareholders who take all of the profit and do not invest in the service. Looking forward to the business collapsing and being taken back in to public ownership, criminals”
“They blocked my car park and told me I can park on the main road... I got two parking tickets and they now won't take responsibility for them. They have lied saying the residence were told to call a number for a temp permit, completely false. These people are horrendous and seem happy to treat the general public horribly!”
“Thames Water Smart meter billing fraud
Thames Water FRAUD!!!! If you have TW smartmeter close water supply for min 2-3days and take photo of meter every few hours....all TW smartmeters going up with no water supply....do the test and see it!!
That meter is pure FRAUD to inflate people bills 2...10x, they use wifi technology to manipulate numbers, simulate leaks using artificial technology data, that is why TW website data usage every candle appear 3days later...take photo of that candle the day appear....137ltr....next day become 143....they do to every single candle...
, I moved to property 9mth ago that got SENSUS 640c meter, the first bill they sent me was 21,000 ltrs of water for 159days.... next bill is over 35,000ltrs Aug-Dec, strange as i live alone and work 10hrs a day....so i spend 6hrs(+8hr sleep) in property....i dont used that much water....after paying 1st bill TW....TW via wifi started add crazy numbers to increase my water consumption bill...and TW sent me a template letter(check google TW 22ltrs/h leak) that i got 22ltrs/h leak.... I did check forums so I know that leak is not real, I been watching that crazy numbers going up TW added 17,325ltrs in sept in 1month...yes 17tons of water for small studio flat in London, I have shut street stopcock water supply for 54hrs....and observing Meter....was going up...with no water supply to my property.... later on TW send me letter that 22ltr/h has gone!! how come leak can fix itself?? i have perform simillar test on my neigbour...when person was away....in 4 days TW added 600ltrs....
so knew TW doing that to all people who got smart meter....they inflate their bill by manipulating data via wifi.... in my aree there is a guy living in house with family....his meter went crazy....to TW demolished his pavement and inside house looking for leaks that dont exist, they replaced his meter 4x and still he is paying high bills..... I have made another test...I have shut water supply street stopcock closed... for 33days and meantime open 3 time every few days for 2hrs to take 150+150+160=460ltrs and TW added 2,733 to my bill...to they added extra ltrs almost 6x.... to cover their bottom TW sent me a another letter that a got 22ltr leak.....i shut street stopcock....currently meter is adding like 140ltrs a day!!! with no water supply to property!!! their software will add 200ltrs a day....next week....and in next month should be like 500ltrs a day!!!
THAMES WATER..... meter and stopcock in on the street pavement outside property...so this is your responsibity to explain why your meter is going up???? dont tell me a got a multiple leak inside property.... when i got no water supply to inside building
TW...meter number is 311770503
I'm planning to take TW to the court for billing fraud and data maniplation when water supply is shut....if your meter show crazy numbers, please write to me: infomail ( at ) tiscali . co . uk”
“Thames Water using fraudulently names of people to charge their bills !!if a property is vacant or landlords/agents don’t register with Thames Water they just pick a name !!! That person never called to register for an account with them ,has nothing to do with that property then you find yourself with bad credit score!!!When you called them to complain and challenge them as you are not the right person to cancel the bill more illegalities ,inappropriate questions ?where is the law ? Why we let them get away?”
“What an absolute mess
Thames water decided to stop charging me as they recalculated my usage months later decide they’ve miscalculated and hit me with a huge bill.
No assistance
No calls back
Huge waiting times on the phone
Code of practice broken
But the CEO takes home a million+ a year
What a joke”
