“Had a water leak outside the property due to old lead pipework which was ultimately dealt with by the specialists appointed by the insurance company, but throughout that process the team at TW was very helpful. Special kudos to Michelle and Tom in the client side leakage team!”
“Customer service girl Mariam she was great great customer service from her even though there was a I could hear background noises with three of her work colleagues she continue doing a great job and all praises to her for helping me out with With my bills and even though she had an issue with the background noise herself as well, but she did a great job very experienced and well done and keep it up and hopefully she should definitely teach other people how to give customer service She did a great job and thank you again, Mariam for your doing everything for me from adil khan”
“Ref: 05757563 27/3/24. Steve Jones the engineer that came round was very professional. Also explained what he was doing, then arranged for me a follow-up appointment to fix my leak.”
“My fantastic case manager Jackie from Seepage Ref 32088864
Thank you doesn't cover my gratitude for everything Jackie from Seepage arranged to try to fix the water problem in my cellar. Jackie was absolutely brilliant, very kind and helpful. She was informative about various stages of Thames Water investigation, confirming the result on the phone, providing regular updates and leaving messages, and even following my case when it had moved to a different department. When mentioning her to the engineers who visited me, I gathered that she is also well liked and respected in the company by her colleagues. Thank you Jackie, you could not have done more!”
“Thames Water visit 02/03/2024
Ref 1110663
Tom an engineer from Lanes.
Overall I can not praise Thames Water enough. The company is really trying to find a reason for the dampness/water in my cellar.
I've had various visits to collect water samples, listen to the pipes but the above engineer Tom was exceptionally hard working and diligent. He arrived on his own, opened all available manholes and cleaned the drain pipes of the roots/ debris over 20 meters of the pipe. Then he hit a large blockage. I thought he would give up however he said "I like to finish my jobs" so he kept pushing jets of water and a camera for another 10 meters. Unfortunately, he couldn't go any further at the time with standard equipment but I would like to point out Tom's perseverance and great communication. Thank you!”
“I have had two occasions to call Thames engineers in for help, 1 for a burst main in my front garden, 2 for a blocked sewer, both a pleasant experience, both no charge, so credit where credits due”
“I have just come off of the phone, after speaking with Donna. On the 15/02/23 I spoke to a Woman regarding a refund for an over payment, who was so rude, I suggested that she get a Manager and we can all listen to how unprofessional she was being. She refused and (I thought) sorted out my refund. I found out today 23/02/23 that the 'rude Woman' in question, set up a direct debit on my account, just for the hell of it. I spoke with Donna this evening who was so reassuring, professional and courteous, that I had no choice but to leave a review and let her know that she has restored some level of confidence for me in the staff at Thames Water. Well done and Thank You Donna.”
“Hugely stressful day today. Had an plumbing emergency, water pouring out from under my sink for five hours, but couldn't find the internal stopcocks and the plumber sent by my insurance couldn't turn off the water in the street as the stopcock tool was broken. Thames Water not only dealt with my call in a friendly and efficient manner, taking onboard the urgency of my situation, but sent someone over within 10 minutes. The rep who came was wonderful; calm, knowledgeable, and friendly, immediately fixed the problem, and stayed to make sure I understood where everything was and how it worked. I know Thames often gets bad press, probably rightly, but this is one time I can definitely say I had superb service. (Wish I could say the same for the plumber ...)”
“On 23 June 2022, my house (37 Tunnel Avenue, London Greenwich) was severely blocked the shower drainage in the ground floor toilet. I phoned Thames Water emergency services 08003169800 to report this problem around 14:00pm. I got a very quick response from Thames Water which sends one engineer with engineering van at 15:30pm to this house. The engineer opened the underground sewage drainage cover outside of the house, it filled with sewage inside. He used the mechanical drive equipment in the engineering van to drain the sewage totally out within an hour and half hours. We greatly appreciate Thames Water’s quick response and wonderful job (This case number is: 00177731).”
“I called for a broken outside valve, and the customer service was amazing. Told me engineers would be by within 6 hours. 30 minutes after, the engineer arrived and within 2 minutes he fixed everything. Left me with a card with the incident reference and everything needed. I paid £180 a plumber who couldn't do anything.”
“Spoke with a fella by the name of Imran from customer support services. Absolute legends this guy, fully supported in my issues, I'm new to London, so he sorted my bills out, ironed out some errors on my account, sent out an engineer to double check our digital reader. I recommend supporting your local water services in London, these guys help you way more than you think! Well done Imran, cheers mate.
FYI I'm from Perth, Australia, and we have something called Watercorporation (like Thames Water), which back at home was known for awesome customer services. I'm happy to see here in the UK, in London, I see this same super supportive behaviour through with our, although private, city wide water provider here in London!”
“I am absolutely delighted with Thames Water!
The lady I spoke to in customer service yesterday regarding our issue was exemplary. She was polite , reassuring & efficient, 5* service.
The engineer arrived within 2 hours after my call. He was also very polite .quickly sorted out the issue again 5* service!
Thank you Thames Water, brilliant service.”
“Among st all the other types of services in the Uk, Thames water is the best. I am highly sensitive persons and get very worked up at short comings in services from essential department that are critical to basic living, like water, shelter, electricity, gas and council services. However, how much I try to locate a fault in the services of Thames water, I could never spot one in my one and half years in the UK. The staff seems to be the best managed in terms of patience and dedication, the lines to them are never as busy as the rest. This company indeed is doing a fantastic job for the country as a whole. God bless the entire team at Thames waters.”
