The A & A Group Reviews

Name: The A & A Group
Address: Garrick House, 161 High Street, Hampton Hill, Middlesex
Rating: 3.49

3.5 Rating 39 Reviews

59 %

of reviewers recommend The A & A Group

Company Reviews

Questions

Visit Website

Phone:

0344 557 0006

Email:

sam.pegrum@completecovergroup.com

Location:

Garrick House, 161 High Street, Hampton Hill
Middlesex
TW12 1NG

Write Your review

Tell us how The A & A Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lying, cheating business, owned by psychopaths and run by arrogant, dopey, badly-trained London rapper boys, (some of whom may even personally try to rob you)! No responsibility for their incompetence, bad service, call note LIES, unfair practises, just consistently awful throughout two separate policies, topped off nicely by them claiming an unlawful £300 odd "cancellation fee", (which they imply is as a result of them doing you some sort of favour; tricking you and stinging you out of money at every opportunity). Thieving fuckers.”

Helpful Report

Posted 7 years ago

“This company needs to be shut down they are an absolute disgrace they think they can change payment dates with out giving you any notice whatsoever and then they insist on charging you £30 for it. The customer service is just none existent. Stay well away from these”

Helpful Report

Posted 7 years ago

“This company needs to be shut down!!! I'm getting charged every month for a named driver who was taken off of my policy by this company a couple of months ago.Yet this money robbing so called company is still charging me £58 a month as its "their" policy,not to cancel my payment,as I did not specify that it was only temporary. I made it clear on the phone that it was only for a couple of weeks whilst I was on holiday. But as I never used the word "temporary"they are holding that against me,leaving to pay a years insurance for a driver who is not even on the policy anymore.this is disgusting and I've complained to the financial ombudsman about this company. If I still don't get any response I WILL be taking you to court!!!”

Helpful Report

Posted 7 years ago

Hello Laurie. It's Samantha here from The A & A Group Ltd. I have contacted our complaints team regarding your comments. They have advised me they have investigated your concerns and spoken to you explaining the situation assisting you with any misunderstandings. Regards

Posted 7 years ago

“They are so rude and unprofessional. They say they will call back but don't they hang up on you .... I would not recommend them .”

Helpful Report

Posted 7 years ago

Hello Louise - thank you for taking the time to provide us with your service feedback, it really is important to us. I am sorry for the experience you've had which is really disappointing. I've asked my Complaints Team to undertake a thorough investigation and we will respond to you, in full, as soon as we are able. Many thanks. Jonathan at A&A

Posted 7 years ago

“Customer service ????”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. I am sorry to see you were unhappy. Our customer journey is important to us. Regards Samantha The A & A Group Ltd.

Posted 7 years ago

“Never had any problems with this insurance and customer service is spot on. Is there any live online customer service ir can get someone to call me for my car insurance? Bought a car and need to swap it to that one.”

Helpful Report

Posted 7 years ago

Hello Ashley. Thank you for your feedback. I have asked our customer service team to look into your request and ring you. Regards Samantha Complete Cover Group.

Posted 7 years ago

“Emailed to say not renewing; correspondence and emails still coming!”

Helpful Report

Posted 7 years ago

Hello Alan. I have referred your comments to our renewals team. I apologise if you feel our contact is unnecessary. When a customer requests to not renew their policy we send confirmation of this. We will also try to contact our customers to ensure we have done as much as we can to assist them as customer circumstances may change during the year . Thank you for your feedback. Our customer journey is important to us. Regards Samantha The A & A Group.

Posted 7 years ago

“I have cancelled my policy!”

Helpful Report

Posted 7 years ago

“Always really difficult to get through. Regardless of the time of day, it takes forever! People very pleasant but so very very slow!!!!!last year you sent me someone else's documents which had all their personal details! I phoned but nobody seemed that bothered! You also messed up my payment method. After I had paid in full you gave my details to a company to pay monthly! Not sure you would be my first choice as a company to recommend !!! I have been with you for years but definitely will be looking elsewhere for next year!”

Helpful Report

Posted 7 years ago

Hello Louise. Thank you for your feed back all feedback is important to us. I have asked one of our Managers to look into your comments and contact you. Regards Samantha The A & A Group.

Posted 7 years ago

“Terrible customer service. No help whatsoever. I have had nothing but problems with The A and A group. I requested my DD to be taken out on a certain date, which then was completely different dates I requested! They requested proof, I gave proof, they said 'You're Good To Go!'' 1 week later I receive an email stating I have not followed the request. I have sent a numerous amount of emails to both customer services and the admin team which resulted in me being ignored. When they had replied they had not read or responded to my questions/answers and completely disregarded anything I had stated. They also state I need to complete other requests from themselves which I had done immediately and a couple week later I had checked on their 'portal' and it is still saying the requests are STILL outstanding. Overall, just a terrible experience. Wouldn't recommend to anyone.”

Helpful Report

Posted 7 years ago

Dear Mr Anonymous. Thank you for your feedback it is important to us. Our customer journey is important to us. I have referred your comments to our complaints team who will investigate and contact you with their feedback. Regards Samantha The A & A Group Ltd

Posted 7 years ago

“Was given telephone number that did not work - requested if paperwork could be e mailed through - which was never done - requested dd be taken on a certain date which was not done .”

Helpful Report

Posted 8 years ago

Hello Syed, Jonathan here from A&A. Really sorry to hear about your experience but thank you for your feedback which is valuable to us. I believe that your preferred payment date has now been actioned and we have spoken to the agent who took your call and undertaken re-training where necessary. Thanks again. Jonathan.

Posted 8 years ago

“Insurance is very expensive. Very poor customer service. Staff are extremely rude with the exception of a couple. Definitely would NOT use this company ever again and would NOT recommend to anyone”

Helpful Report

Posted 8 years ago

Hello Rebecca, it's Jonathan from A&A. Thanks for your feedback, I am sorry to hear about your experience and have asked a member of our complaints team to make contact with you directly to discuss your comments in greater detail.

Posted 8 years ago

The A & A Group is rated 3.5 based on 39 reviews