The A & A Group Reviews

Name: The A & A Group
Address: Garrick House, 161 High Street, Hampton Hill, Middlesex
Rating: 3.49

3.5 Rating 39 Reviews

59 %

of reviewers recommend The A & A Group

Company Reviews

Questions

Visit Website

Phone:

0344 557 0006

Email:

sam.pegrum@completecovergroup.com

Location:

Garrick House, 161 High Street, Hampton Hill
Middlesex
TW12 1NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company needs to be shut down they are an absolute disgrace they think they can change payment dates with out giving you any notice whatsoever and then they insist on charging you £30 for it. The customer service is just none existent. Stay well away from these”

Helpful Report

Posted 7 years ago

“This company needs to be shut down!!! I'm getting charged every month for a named driver who was taken off of my policy by this company a couple of months ago.Yet this money robbing so called company is still charging me £58 a month as its "their" policy,not to cancel my payment,as I did not specify that it was only temporary. I made it clear on the phone that it was only for a couple of weeks whilst I was on holiday. But as I never used the word "temporary"they are holding that against me,leaving to pay a years insurance for a driver who is not even on the policy anymore.this is disgusting and I've complained to the financial ombudsman about this company. If I still don't get any response I WILL be taking you to court!!!”

Helpful Report

Posted 7 years ago

Hello Laurie. It's Samantha here from The A & A Group Ltd. I have contacted our complaints team regarding your comments. They have advised me they have investigated your concerns and spoken to you explaining the situation assisting you with any misunderstandings. Regards

Posted 7 years ago

“Customer service ????”

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Posted 7 years ago

Hello. Thank you for your feedback. I am sorry to see you were unhappy. Our customer journey is important to us. Regards Samantha The A & A Group Ltd.

Posted 7 years ago

“They are so rude and unprofessional. They say they will call back but don't they hang up on you .... I would not recommend them .”

Helpful Report

Posted 7 years ago

Hello Louise - thank you for taking the time to provide us with your service feedback, it really is important to us. I am sorry for the experience you've had which is really disappointing. I've asked my Complaints Team to undertake a thorough investigation and we will respond to you, in full, as soon as we are able. Many thanks. Jonathan at A&A

Posted 7 years ago

“Lying, cheating business, owned by psychopaths and run by arrogant, dopey, badly-trained London rapper boys, (some of whom may even personally try to rob you)! No responsibility for their incompetence, bad service, call note LIES, unfair practises, just consistently awful throughout two separate policies, topped off nicely by them claiming an unlawful £300 odd "cancellation fee", (which they imply is as a result of them doing you some sort of favour; tricking you and stinging you out of money at every opportunity). Thieving fuckers.”

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Posted 7 years ago

“Terrible customer service. No help whatsoever. I have had nothing but problems with The A and A group. I requested my DD to be taken out on a certain date, which then was completely different dates I requested! They requested proof, I gave proof, they said 'You're Good To Go!'' 1 week later I receive an email stating I have not followed the request. I have sent a numerous amount of emails to both customer services and the admin team which resulted in me being ignored. When they had replied they had not read or responded to my questions/answers and completely disregarded anything I had stated. They also state I need to complete other requests from themselves which I had done immediately and a couple week later I had checked on their 'portal' and it is still saying the requests are STILL outstanding. Overall, just a terrible experience. Wouldn't recommend to anyone.”

Helpful Report

Posted 7 years ago

Dear Mr Anonymous. Thank you for your feedback it is important to us. Our customer journey is important to us. I have referred your comments to our complaints team who will investigate and contact you with their feedback. Regards Samantha The A & A Group Ltd

Posted 7 years ago

“Was given telephone number that did not work - requested if paperwork could be e mailed through - which was never done - requested dd be taken on a certain date which was not done .”

Helpful Report

Posted 8 years ago

Hello Syed, Jonathan here from A&A. Really sorry to hear about your experience but thank you for your feedback which is valuable to us. I believe that your preferred payment date has now been actioned and we have spoken to the agent who took your call and undertaken re-training where necessary. Thanks again. Jonathan.

Posted 8 years ago

“Insurance is very expensive. Very poor customer service. Staff are extremely rude with the exception of a couple. Definitely would NOT use this company ever again and would NOT recommend to anyone”

Helpful Report

Posted 8 years ago

Hello Rebecca, it's Jonathan from A&A. Thanks for your feedback, I am sorry to hear about your experience and have asked a member of our complaints team to make contact with you directly to discuss your comments in greater detail.

Posted 8 years ago

The A & A Group is rated 3.5 based on 39 reviews