The A & A Group Reviews

Name: The A & A Group
Address: Garrick House, 161 High Street, Hampton Hill, Middlesex
Rating: 3.49

3.5 Rating 39 Reviews

59 %

of reviewers recommend The A & A Group

Company Reviews

Questions

Visit Website

Phone:

0344 557 0006

Email:

sam.pegrum@completecovergroup.com

Location:

Garrick House, 161 High Street, Hampton Hill
Middlesex
TW12 1NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emailed to say not renewing; correspondence and emails still coming!”

Helpful Report

Posted 7 years ago

Hello Alan. I have referred your comments to our renewals team. I apologise if you feel our contact is unnecessary. When a customer requests to not renew their policy we send confirmation of this. We will also try to contact our customers to ensure we have done as much as we can to assist them as customer circumstances may change during the year . Thank you for your feedback. Our customer journey is important to us. Regards Samantha The A & A Group.

Posted 7 years ago

“Always really difficult to get through. Regardless of the time of day, it takes forever! People very pleasant but so very very slow!!!!!last year you sent me someone else's documents which had all their personal details! I phoned but nobody seemed that bothered! You also messed up my payment method. After I had paid in full you gave my details to a company to pay monthly! Not sure you would be my first choice as a company to recommend !!! I have been with you for years but definitely will be looking elsewhere for next year!”

Helpful Report

Posted 7 years ago

Hello Louise. Thank you for your feed back all feedback is important to us. I have asked one of our Managers to look into your comments and contact you. Regards Samantha The A & A Group.

Posted 7 years ago

“You were very reluctant to take a cheque and also we asked for a paper policy which we didn't get until I wrote again asking for one. Overall not a very good service.”

Helpful Report

Posted 7 years ago

Hello Harry. Thank you for your feed back it is important to us. I have spoken to one of our senior managers regarding your comments. He has advised me that they are in contact with you to assist. Regards Samantha The A & A Group Ltd

Posted 7 years ago

“A short time ago I renewed my Husbands insurance on a Hoonda CRV. It was such a long GARBLED procedure that I asked to be referred to a Manager. This appeared not to be possible. In the end it was agreed that the renewal could be forwarded without having to complete yet another set of papers received in the post. I have this morning had to renew my own insurance on my MERCEDES SLK and have had a similar experience. As we have both been insured with you for a very long time I feel there should be a short-cut so that we do not have to go through this EXTEEMELY STUPID VERY LONG GARBLED PROCEDURE TO JUST RENEW AN EXISTING POLICY. PLEASE MAY I HAVE YOUR COMMENTS. CHRIS AND DIANA MOSS”

Helpful Report

Posted 8 years ago

Dear Christopher. Thank you for your feed back. I have highlighted your comments with the department manager who will contact you. Samantha The A & A Group.

Posted 8 years ago

The A & A Group is rated 3.5 based on 39 reviews