The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.96

4.0 Rating 1,039 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 1st June 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mohammed Sayeed Chowdhury in Cardiff is a really great instructor and helped me pass my test first time. He was very patient, calm and supportive in my lessons. I was very anxious in lessons with previous instructors so I really appreciated Sayeed’s method of teaching and actually enjoy driving now. He has great knowledge and advice. Would highly recommend him if you are looking at getting lessons in Cardiff!”

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Posted 1 year ago

“My son used to take driving lessons from an AA driving Instructor. 3 days before his driving test his driving Instructor met with an accident and his vehicle was not available for my son's driving test. I requested the driving Instructor as well as AA that atleast for my son's driving test a replacement car should be made available to him, they refused saying it was not possible because they did not have any cars available. I had to hire a vehicle from Arnold Clark for the test since the test amount was non refundable. After the test (which he did not pass) I asked AA to compensate us for the test and vehicle hire which they refused saying that they would have compensated if he did not sit for the test. Very disappointed with their customer service. After having spent thousands this is the service we received and that to from a reputed company which was not expected.”

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Posted 1 year ago

“Cristian in Plymouth was great, helped me pass quite quickly and was very supportive on the lessons and flexible with the times. A good guy 👍”

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Posted 1 year ago

“If you want to waste your money and time chose AA. Mark the driving instructor I would say he stole my money. he booked upfront lesson even if you don’t have any bookable hours later when you top-up he charged for the day he booked and you didn’t do. Basically the The AA driving school is very unprofessional and doesn’t practice rights, they always safeguard their instructors not their customers. I have been charged 70£ for not doing a lesson, which I didn’t book from my end or myself. The instructor booked it upfront and didn’t let me aware, later he charged money from my future bookable hours. I thought the AA will assist me in this regards but they are too hunger of money too I didn’t realise. They protect the instructor and said instructions has right to charge money. They didn’t even try to understand my concern. My question was to them that: when I already finished my 6 hours package. How can I book further lessons without getting paid. The instructor booked a lesson upfront without informing me but I had not money at that time to do this lesson. Laster when I top-up my account he charged for the day he booked lesson for me and I didn’t do. The system is too ridiculous they are try to cheat you by book your hours advance without letting you know. Later they will charged you even if you don’t do lesson. They will not refund that lesson money even though you know you are right. They always save their instructors not students who invest their hard earn money. So think 100 times before choosing the AA. Very unprofessional and hunger for money.”

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Posted 1 year ago

“I would not recommend AA driving school. I am writing to express my deep disappointment and frustration the recent cancellations of my scheduled driving lessons. I had eagerly awaited these sessions for two weeks, only to have them cancelled twice , resulting in a significant waste of my time and inconvenience. I then asked my instructor for the reason of my cancellation and was not told anything but to contact AA to change instructor. I contacted them and was told there was an instructor available for a month later. I had made my payment a month in advance but nothing was useful . Just a waste of my time . I would not recommend AA Driving school to anyone.”

Helpful Report

Posted 1 year ago

“I have had 8 lessons with the AA and my driving instructor, Lisa, was always very condescending, rude and would sometimes overreact when I messed up. For example, if I broke hard she would jolt her body forward almost as if the make me feel bad. She also waits to the last second to tell you when to make a turn as if she expects you to already know. And instead of reminding me to indicate, she will instead say something along the lines of "are we just not indicating now then?" Which just isn't ideal when you're concentrating. Overall, quite an unprofessional experience. Furthermore, the car itself has a limiter, which makes it nearly impossible to exceed the speed limit. This is a function that I was forced to use at all times, so when I got my own car, which did not have a limiter, as most cars don't, I found myself speeding quite often. The reason I have cancelled all of my lessons with the AA is because my lesson was cancelled far too many times. I was supposed to have my test on the 1st of February (it is now the 30th of January) and I haven't had a lesson in well over 3 weeks due to weather conditions, even though there were multiple other instructors out on those days and the weather was actually fine. I was supposed to be a priority because I had my test coming up so I don't want to imagine how people who aren't a priority must be doing.”

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Posted 1 year ago

“I passed first time, great honest driving instructor, made me feel comfortable and knew exactly what I needed to do to pass, very knowledgeable”

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Posted 1 year ago

“AA Driving school is an excellent choice of driving school ever to start with my driving instructor Raj!. Though I have been driving many years before moving to UK, I had nerves before test in spite of repeated practise. Raj handled so cleverly by showing him sitting on wheels and asking me to observe his driving, that really helped to gauge whats needed and I passed my test. I strongly recommend Raj to learn and excel your driving along with getting passed so easily your driving test.”

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Posted 1 year ago

“Anyone wanting to learn to drive, don’t go with AA Driving School. I know it’s a franchise so everyone is self employed, but absolute diabolical. Son was told to put in for his test for end of January (got date 1st Feb), but instructor cancelled loads of lessons because it’s ’to windy’ or ’to frosty’, when others instructors were still out teaching. Also, she’s been teaching with speed limiter set, so any student doesn’t have to worry about speed limits !!, great yeah ?, NO….. because as soon as they use a car without speed limiter, they need to learn to stay below speed limit. THAT should be something they learn before doing a test (no wonder there’s so many idiots on the roads these days, may as well pass in a self driving Tesla. So 4 days before test, she cancels his lesson before his test saying he’s not ready ?, and now he’s had to cancel his test meaning he’s lost his money. I’ve taken him out 3 days out of last 4, he getting use to his car, but in my opinion he would pass now. So don’t tell my son he’s not ready when you told him he was, and you’ve cancelled every lesson for the past month. Stay away from AA driving school, absolute useless.”

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Posted 1 year ago

“I had Sir Jaihir really good with much patience dedicated to his job. I really understand everything he teaches me and wish him good luck. For me, it was a really pleasure to work with him by ending taking my fully licence.”

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Posted 1 year ago

“I had my instructor called Elias who was an amazing guy, very cheerful and calm which really helped me to feel less nervous when I am on the road. He showed me all routes of Morden test centre and because of this on the day of my test I had no route/road which I hadn’t been down. I highly recommend him!”

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Posted 1 year ago

“I took lessons from Taimur in Reading, and kudos to him – he's an incredible instructor! I passed my UK driving test today, and I owe it all to his exceptional guidance, patience, calm demeanor, and for always believing in me. More than a teacher; he's like family now. Kudos for the excellent work and making this journey so positive! Highly recommend for anyone looking for lessons in Reading!”

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Posted 1 year ago

“AA Driving School is the best choice for anyone starting their driving journey. My instructor, Raj, was great. His teaching style is, easy-going, patient and encouraging. With his help, I passed my driving test on the first attempt! His tips on manoeuvres and road awareness and his flexible scheduling, made the learning process both enjoyable and convenient. Highly recommend.”

The AA Driving School 5 star review on 18th January 2024

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Posted 1 year ago

“I recently passed my driving test. I really enjoyed all my lessons with my instructor (Sudhir) who has been very patient and gave me all the tips, tools and guidance to ensure I pass. He was always professional and very flexible and willingly shared his real life experience to give me the confidence I needed up until the day of the test!”

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Posted 1 year ago

“Raj was my instructor for AA and he was so friendly, helpful and encouraging. He pushed me so much only 5 months before my driving test and never lost patience with me. The AA driving school is a place that I’d genuinely recommend.”

The AA Driving School 5 star review on 16th January 2024

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Posted 1 year ago

“Aa driving school was the best choice I’ve made when it comes to learning how to drive, especially with having an instructor like Raj! He was extremely kind and helpful and encouraged me to pass quickly! He was also very patient and always tried his hardest to help me with any of my weak areas in driving.”

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Posted 1 year ago

“Thanks to my driving instructor Jahir Salihu, I was able to pass first time! Highly recommend taking your driving lessons with Jahir.”

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Posted 1 year ago

“Very safe and attentive instructor, very happy with the lessons and teaching ins and outs of the car - thank you”

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Posted 1 year ago

“To learn how to drive choose elsewhere. Poor quality instruction, driving to and from estates where you drive, first and second gear for 4 hours, 30 hours and never in reverse, no bay parking, gear management, roundabouts above mini, road positioning, no run around test areas. No supervisory intervention. Cars go beep, wallet goes MOO. Complain and be ignored. Given 2 stars only because instructor was on time.”

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Posted 1 year ago

“I passed my test on this Thursday.My instructor is Kajanraj Thavayogan.He is a very good instructor. He is very knowledgeable and patient.He teach me everything he know.My English is not good,But he never shouted to me.He give me confidence find the right way to correct my mistakes.perfect instructor.100%Recommend 👍”

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Posted 1 year ago

The AA Driving School is rated 4.0 based on 1,039 reviews