The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 4.00

4.0 Rating 1,209 Reviews

75 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,209 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 21st December 2025

Lilia

The AA Driving School 5 star review on 7th December 2025

Anonymous

The AA Driving School 5 star review on 25th October 2025

Srivallikanthan Kajeevan

The AA Driving School 5 star review on 8th October 2025

237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dont use them they cant even refund”

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Posted 1 year ago

“AA were an amazing driving school. My Instructor Raj (Jesuthasan Rajkumar) was incredible. He was so patient, informative and helped me pick everything up super fast! I passed my driving test first time after only 10 lessons, Raj told me exactly what to expect and put my mind at ease. I would recommend the AA and specifically Raj if you are looking to pass your test, they are the best!”

The AA Driving School 5 star review on 30th May 2024

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Posted 1 year ago

“AA driving school has the best driving instructors. With guidance from my driving instructor Jahir, who is very knowledgeable and professional. I have passed my driving test on my first attempt. I strongly recommend AA driving school.”

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Posted 1 year ago

“Do not choose AA!! I'm in the process of trying to get a refund after a horrible experience with an AA instructor. Customer service are awful - there's no way to call them and speak to someone. I've had to send a complaint and will probably wait days to hear back from someone. I've read so many similar reviews here - people are struggling to get refunds after bad experiences. Never again will I use AA for anything. Not only have I lost £90, but they have also taken up so much time on my day off work. Choose a different driving school!”

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Posted 1 year ago

“I can’t recommend the AA driving school enough- and most of all Raj. As he was my instructor from another strong recommendation, I learnt within 30 hrs from not ever driving before. I passed first time with 2 minor faults. His teaching is very patient, We corrected all mistakes made as well as Raj explaining thoroughly what went wrong, how to make it right, and the hazards in doing so. Besides the teaching being excellent itself, I felt comfortable as he is also very friendly character which put the nerves of being on the road at ease.”

The AA Driving School 5 star review on 28th May 2024

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Posted 1 year ago

“I had the instucutor Karim Salih who expected me to reverse out of a road into the road behind me. whoever let him be a AA instructor should be fired as he will kill his student.”

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Posted 1 year ago

“Terrible experience - do not recommend! Mark Whittet didn't turn up for my lesson in Edinburgh because he couldn't find my address. The address I gave him was correct and also available on maps / online. He was very rude on the phone and made me feel very uncomfortable when he finally arrived and hour late (I had to send him a screenshot of Google maps - a red flag for a driving instructor). He said he would charge me a 1 hour cancellation fee as apparently it was my fault he couldn't find my address. This was a horrible experience! I hope AA help with a refund or different instructor.”

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Posted 1 year ago

“My driving instructor, Raj, is incredible; he is patient, knowledgeable and thorough! Today, I am proud to say I passed with only three faults. I would recommend him and AA to anybody with ambitions to drive safely and confidently. Thank you for your guidance, Raj! Very best, Emmanuel”

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Posted 1 year ago

“I am deeply grateful to Mohammed Sayeed Chowdhury for his outstanding guidance and support in helping me pass my driving test on the first attempt. Initially, I was quite anxious about driving, but Sayeed's patience and effective teaching methods made all the difference. His calm and encouraging demeanor helped me overcome my fears and even made me enjoy driving. Sayeed's lessons are thorough and tailored to ensure a complete understanding of safe driving practices. I highly recommend Sayeed to anyone seeking an exceptional driving instructor. Thank you, Sayeed, for making this possible!”

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Posted 1 year ago

“I had a very disappointing experience about 11 months ago with AA driving school Basildon. Their instructor Darren wasn't at all professional! Very impatient, very patronising, made me feel nervous not only about the road but about his attitude. I had done over 12 lessons and on day in the middle of the lesson he snapped after I've done a mistake, said the lesson was over and he can't teach me anymore. This has been truly traumatic for my confidence in driving,luckily I had found the courage to start again and I found another instructor (not AA) that was absolutely the opposite of Darren and within 20 lessons I had passed my test at the Basildon test centre wich is known to not have the best pass rate. My point is, not everyone can be an expert at driving from the beginning, and the whole point of having lessons it's because you need to learn. So yes, I'd expect another attitude! Again maybe I would've left it, but after I had lessons with someone else I saw the difference, and I can compare, and I hope this feedback would be taken as it is!”

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Posted 1 year ago

“I passed today in Morden with two minor faults. Raj was the instructor and his feedback was spot on. I could clearly sense progress at every lesson.”

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Posted 1 year ago

“I had my driving lessons with Zahran in Newham. Honestly, it was a waste of money. How was he teaching me? I have to change the company, and I'm happy. ”

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Posted 1 year ago

“My son had over 20 lessons with Ronnie, the local AA instructor. He came home after every lesson with not much feedback, or progression with his driving. Lessons would be cancelled because it was raining. Surely they have to learn in all conditions? Sometimes dropped off before the hour was up. One day, he is informed this would be his last lesson, as he has another job to start. No notice whatsoever! My son is now with another instructor and coming on leaps an bounds. Funnily enough, still see Ronnie on the road giving lessons.”

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Posted 1 year ago

“I had my driving lessons with Ahmad Zia Kohistani. I was a beginner when I joined him. He taught me very well, clearing all my doubts whenever I asked and ensuring that I fully understood. He has a lot of experience on the road. I am lucky to have him as my instructor. Thank you.”

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Posted 1 year ago

“!!!The most terrible school in Nottingham!!!! I had driving lessons with Darrin an АА instructor for half a year. He assured me that I was ready for the exam, but it turned out that he did not show me half of the maneuvers. Of course I failed. The second time I failed due to poor observation, although I asked the instructor 100 times about my mistakes. He again said that I don’t have them. And then he disappeared... he just didn’t come... Then I tried to book a lesson with a new instructor. He was rude. When I asked him to explain to me the difference between a manual transmission and an automatic transmission, he told me to drive. I had never driven a car with an automatic transmission before. Halfway through the lesson, the instructor said that he expected more from me... But I decided not to give up, and again booked an instructor with AA. His name was Mihai Stanescu. I had 2 lessons with him and loved them. He offered to pay him for 10 lessons in advance, assured that all this was legal, wrote me a check and I received a booking confirmation from AA. He didn’t come to the next lesson, then he didn’t come again. He didn't answer my calls. I had to write to support for several days, but I did not receive any help. Later, Mihai himself called me and cried that his wife was sick. I felt sorry for him and we agreed on other lessons, but he never came. He blocked my number. I started looking for him again through AA support, but to no avail. After 5 days he appeared in touch, and I asked for a refund of my money. Or I'll contact the police, which I did the next day. On this day, he returned only part of the money. But he still owes me over £300. Unfortunately, the police did not help me.”

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Posted 1 year ago

“Passed my test on my first attempt, my instructor Cristian Panaete taught me extremely well and I feel ready for driving on the roads all on my own. Brilliant instructor!”

The AA Driving School 5 star review on 21st May 2024

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Posted 1 year ago

“I had the best instructor - Raj!! He was extremely patient an encouraging, before him, I had multiple driving instructors who brought my confidence very low. Today I passed with 2 minors!!! Glory to God and thank you Raj for your professional service!”

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Posted 1 year ago

“Da !Astazi visul meu a devenit realitate, dar cum? Cu foarte multa munca cu instructorul meu Cristian Panaete , As vrea sati multumesc mult de tot pentru tot ce am invatat de la tine Cristian Panaete. Recomand ,cel mai bun instructor Cristian Panaete Yes!Today my dream came true ,but how ? A lot of hard work with my instructor Cristian Panaete I want say thank you so much for everything what I learned from you Cristian Panaete. I recommend,the best instructor Cristian Panaete. Thank you!”