The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 4.01

4.0 Rating 1,220 Reviews

75 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

Write Your review

Tell us how The AA Driving School made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The AA Driving School 5 star review on 21st December 2025

Lilia

The AA Driving School 5 star review on 7th December 2025

Anonymous

The AA Driving School 5 star review on 25th October 2025

Srivallikanthan Kajeevan

The AA Driving School 5 star review on 8th October 2025

237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son had one lesson in 2 months, instructor constantly cancelled, then just dropped him and told him to use another AA instructor, the AA won't let us change instructor as he's had 1 lesson, complaints department are non existent, going down the small claims court to get our money back.”

Helpful Report

Posted 2 years ago

“DO NOT DRIVE WITH AA if you want to save your time and money. I had a few lessons with Stuart Bradley (Cardiff). Firstly, my first ever lesson with my instructor, I spent £28 to sit in the car and chat whilst my instructor sat on his iPad. Not once did I get to drive in my DRIVING lesson that day. Secondly, I took around 12-13 hours worth of lessons with my instructor. In that many lessons I expect to be on main roads and not driving on the same long stretch of road and doing the same left turn multiple times. I would’ve appreciated if the reason behind this was that I was not a good driver, however my driving instructor didn’t suggest anything of the sort. From experiences of other people my age taking driving lessons, they had completed so much more than me in a fraction of the time. When telling people how many lessons I had and that I’ve driven on the same road in a straight line, people were shocked. It took me a while to accept that it was not normal and wanted to give my instructor a chance and give him the benefit of doubt as I am a trusting person which may have served against my favour in this situation. Which is really upsetting to realise. Thirdly, in a 2 hour lesson I would not be driving for more than 1 hour or so. The time it took for my instructor to drive to and from my house to the location was 40 minutes and an extra 10-20 minutes constantly swapping seats so my instructor can drive us back to the start of the road to drive in the straight line again. If I am paying for a 2 hour lesson, I expect to actually be driving for 2 hours. It is my right as a paying customer to be getting what I paid for, which I didn’t. In my lessons with my new instructor, I’ve been driving for the whole 2 hours around Cyncoed and other driving test routes in Cardiff and drove home in my first lesson with him (something I never did with my old instructor). I’ve done many manoeuvres and other things on the road in 6 hours. Whist in 6 hours with my AA instructor, I drove in a straight line. When I made my complaint Stuart then gaslighted me and said he didn’t feel as though I was confident enough for main roads with AA simply protecting their driver and not their customers and they didn’t reply to my further emails.”

Helpful Report

Posted 2 years ago

“AA Driving School is the best school to start with. My driving instructor Raj (Jesuthasan Rajkumar) is the best! He’s very patient and explains all the concepts so well, and is very encouraging. Whenever I made mistakes, he would make sure I understood where I went wrong and then would spend hours helping me to correct my mistakes. He was very accommodating as I worked quite late and would always make sure he had availability for me. He would also give me praise for my driving and encouraged me to take my test early. I managed to pass first time and with only 5 faults! I wouldn’t have done it without Raj, thank you so much Raj and make sure to book him!”

Helpful Report

Posted 2 years ago

“Shocking driving instructor let my daughter down on 3 different occasions mostly at short notice. Asked to change driversand they wanted more money that the 280 I had paid.”

Helpful Report

Posted 2 years ago

“Ahmad Zia Kohistani is an amazing driving instructor whom taught me the skills from the ground up to passing in a short space of time. This is due to the great connection he built with me and the and the great ways he has of improving driving skills. He also built up my confidence behind a steering wheel in a very short period of time. I owe it all to Ahmad”

Helpful Report

Posted 2 years ago

“I recently had the privilege of learning how to drive with Andrew Cassell in Edinburgh (Sighthill Area), and I cannot express my gratitude enough for the incredible experience I had under his guidance. Starting from ground zero with zero driving skills, I embarked on a six-month journey with Andrew, and the progress I made during that time was nothing short of remarkable. Andrew Cassell's expertise, patience, and professionalism played a pivotal role in shaping me into a confident and skilled driver. His personalized approach to teaching, combined with his clear assessment of my abilities, ensured that every lesson was tailored to my specific needs. His dedication to preparing me for the driving test was unparalleled, and thanks to his meticulous training, I managed to pass my driving test on my first attempt. I owe this achievement entirely to him. What sets Andrew Cassell apart is not just his exceptional teaching skills, but also his polite demeanor and unwavering support throughout the learning process. He went above and beyond to create a comfortable and encouraging atmosphere, making each lesson enjoyable and effective. I wholeheartedly recommend Andrew Cassell to anyone seeking driving lessons. His commitment to his students' success is evident, and I am incredibly grateful for the knowledge and confidence he has instilled in me. If you're looking for a driving instructor who is professional, patient, and dedicated to helping you succeed, Andrew is the perfect choice. Thank you, Andrew Cassell, for your outstanding guidance and support!”

The AA Driving School 5 star review on 7th November 2023

Helpful Report

Posted 2 years ago

“I learnt to drive with Natasha in Milton Keynes, I would definitely highly recommend having lessons with her. I learnt to drive 18 years ago and failed 5 times. I started again recently and was nervous to start over. Natasha was an excellent driving instructor she has helped me to feel comfortable confident and happy to drive I never thought I would get to that point I passed my test on Friday and can’t believe after all these years I am driving I definitely have Natasha to thank for that. She is an excellent instructor calm patient knowledgeable always early to lessons accommodating and good communication couldn’t have asked for more so thank you 😊”

Helpful Report

Posted 2 years ago

“An inconsiderate instructor, Mr. Karim (Leicester) cancelled on a test less than 24 hours without notice, causing loss of test dates which is hard to come by and the fee. Instead of apologising, he threatened and suggested involving the police if his opinion was not regarded. He missed some classes and did not even refund. Despite notifying the appropriate complaints team, nothing was done because they said the evidence was insufficient. I honestly hope no one uses this agent or driving school as they are utterly disappointing and incur losses for people.”

Helpful Report

Posted 2 years ago

“I passed my driving test today at West Wickham Test Center. My experience with Rajkumar Jesuthasan as my driving instructor for all of my past driving test lessons has been nothing short of exceptional. Raj possesses a combination of qualities that make him an outstanding instructor, and I am truly grateful for the knowledge and guidance he has provided. Raj's extensive experience in the field of driving education is readily apparent. He is a wealth of knowledge when it comes to traffic rules, road safety, and the subtleties of driving. His years of experience shine through in his teaching style, making complex concepts seem straightforward and manageable. Raj's expertise is a true asset, and it instills confidence in his students, knowing they are learning from a seasoned professional. Perhaps one of Raj's most remarkable qualities is his extraordinary patience. Learning to drive can be a nerve-wracking experience, and Raj's calm and patient demeanor is a source of great comfort. He is always willing to take the time necessary to ensure that every student fully comprehends each aspect of driving. His patience creates a stress-free and supportive learning environment, which is particularly crucial for those grappling with the challenges of learning to drive. Moreover, Raj excels in providing valuable advice for handling challenging scenarios on the road. It's one thing to learn the basics, but Raj goes above and beyond by imparting practical strategies to tackle real-world situations. His advice equips his students with the skills and confidence necessary to navigate tricky scenarios with ease. In summary, Raj is an exceptional driving instructor. His extensive experience, patience, and valuable advice make the entire process of learning to drive both enjoyable and effective. Thanks to his guidance, I feel well-prepared and confident as I approach my driving test. I would wholeheartedly recommend Raj to anyone seeking a driving instructor who not only imparts the necessary skills but also genuinely cares about the success and safety of their students.”

The AA Driving School 5 star review on 3rd November 2023

Helpful Report

Posted 2 years ago

“Best instructor he had a lot of patience with me and I wouldn’t have been able to pass without him.”

Helpful Report

Posted 2 years ago

“My instructor is Sudhir. He is very experienced and extremely patient with me.In just 3-4 lessons, through his guidance and reminders, I successfully and smoothly passed my practical driving test with only one minor fault. I sincerely recommend him to those who are finding instructors.”

Helpful Report

Posted 2 years ago

“The AA Driving School are the best ever . My driving instructor Raj is honestly the best instructor I have EVER had . His teaching skills are amazing and has so much patience whilst teaching. If you are looking for a driving company and teacher , I would 100% recommend The AA Driving School and instructor Raj. Thank you so much”

The AA Driving School 5 star review on 30th October 2023

Helpful Report

Posted 2 years ago

“Kajanraj Thavayogan is a very good teacher.”

Helpful Report

Posted 2 years ago

“AA DRIVING SCHOOL MADE ME HAPPY MY DRIVING INSTRUCTOR RAJ. I PASS TODAY FIRST TIME WITH 1 fault. THEY MAKE MY DAY!”

Helpful Report

Posted 2 years ago

“I have been facing unresolved issue in my dealings with AA Driving School and one of its instructors, Mr. Mihai Stanescu. I engaged in a transaction with Mr. Stanescu for a series of driving lessons, and I regret to inform you that this experience has been highly disappointing and unprofessional. Mr. Stanscu insisted that I have to pay urgently for the lessons, which I did. When I attempted to reschedule my lesson, he began ignoring my calls and messages, effectively rendering any communication with him impossible. Frustrated and dismayed by this unprofessional behaviour, I reached out to the school for assistance. Both the AA Driving School and Mr. Mihai Stanescu have continued to ignore my pleas for a refund and any form of communication. The response from the school, unfortunately, added to my disappointment. I was informed that the school could only cancel my lessons but could not address or rectify the issue of the funds I had transferred to Mr. Stanescu's personal account. Despite my repeated attempts, Mr. Stanescu has continued to evade my request for a refund. I find myself in a state of complete frustration and dissatisfaction as nothing has been done to rectify the situation. Both the AA Driving School and Mr. Mihai Stanescu have continued to ignore my pleas for a refund and any form of communication. I am at a loss for words regarding the lack of accountability and responsibility demonstrated by both parties involved. This situation not only tarnishes the reputation of AA Driving School but also undermines the trust and confidence of students like me who rely on their services. This ongoing ordeal has been incredibly distressing and disheartening. It’s going on for more than 2 months now. Lessons not delivered, refund not issued. Therefore I advise NOT to use services of the AA School!”

Helpful Report

Posted 2 years ago

“My driving instructor was Mr. Kajanraj Thavayogan and all i can say is he is the best instructor you will ever need. I didn’t have to even do that much many lessons with him due to the quality and in depth effectiveness that he used within his methods of teaching me. He is very friendly and humble and definetly had a big impact on me passing my driving test. So if you haven’t passed your driving test yet, i’ll definetly recommend Mr Kajanraj Thavayogan.”

Helpful Report

Posted 2 years ago

“My instructor Jesuthasan Rajkumar has been really helpful in me passing the driving test. He is very experienced as an instructor and his advice has helped me be a better driver. If anyone is trying to learn and pass the test first time I would highly recommend him.”

The AA Driving School 5 star review on 27th October 2023

Helpful Report

Posted 2 years ago

“Been driving with Cristian for about 14 hours now, he’s friendly and patient and I always learn a lot with him. He’s helped me to feel confident, I think I will be in a position to take my test quite soon. I recommend asking for him if you plan on learning with AA in the local area.”

Helpful Report

Posted 2 years ago

“AA driving school best school ever to start with lessons prices are expensive but it’s really worth it. My driving instructor Raj is an absolute legend, from the first lesson onwards he was able to sense that I was a quick learner and proceeded to teach me at a good pace. He was patient with new manoeuvres that I was learning and was very encouraging every lesson. Raj is definitely an instructor I would recommend as I only had 20 hrs with him and passed my test first try with 1 minor fault. He is straight to the point and will only talk for any faults you committed during a drive.”

Helpful Report

Posted 2 years ago

“Christian, What can I say, he is and was an amazing instructor. He not only encouraged and supported me throughout all of my driving lesson but on my test day as well. He was calm and supportive with everything, even when I could feel myself become less confident and overwhelmed he would stay calm and encourage me through. He was kind and funny but stayed professional throughout. I would not of passed today if it wasn’t for this man, taking the time and patience and constant reassurance. Thank you Christian I am going to miss my lessons with you. Your students are lucky to have you as an instructor. W”

The AA Driving School 5 star review on 24th October 2023

Helpful Report

Posted 2 years ago

The AA Driving School is rated 4.0 based on 1,220 reviews