The AA Reviews

2.8 Rating 1,960 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Popular Questions:

Delivery

How does The AA deliver? How long does The AA take to deliver? Does The AA deliver on time?

Returns

Customer Service

How can I contact The AA? How quickly does The AA resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of The AA.

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

How quickly does The AA resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 41% of reviewers feedback is The AA resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

79.44%

Industry Average

“ Great service today from Paul from The AA , helped me in every way , and tried to do it the cheapest possible way for me . Was on the phone to me , letting me know time of arrival etc literally going out of his way to make it the quickest and cheapest option Thankyou Paul for amazing service 👏👏👏 ”

- Adam Clarke

“ I used The AA service for the first time ever due to a flat tire on the motorway at night, we were saved by a wonderful man called Anthony who came and met us in our dilemma. ”

- Anonymous

“ Saturday, 14th sept 2024 we had a tyre blow out on our motorhome near the A14 junction with the A1, northbound near Peterborough. The AA man (Alan, i believe) arrived within half an hour & provided absolutely first class service - I can’t praise him highly enough. He got us to where we needed to be & recommended the best course of action for us to get the tyre mended & get home safely. Phil & Jane ”

- Anonymous

The AA Reviews

Customer Service - Good