The Car Mat Company Reviews

Name: The Car Mat Company
Address: 6 Round House CourtBuckshaw, Chorley
Rating: 1.28

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

1.3

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally unprofessional. 0 customer service. Didn't answer my email. Didn't deliver the goods. But hey, of course they sucked the money from my account.”

Helpful Report

Posted 5 years ago

“Finally received mats 2 weeks after I ordered them and only because I got PayPal involved.”

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Posted 5 years ago

“Really disappointed as the company failed to deliver this item and ignored all my emails. Trying for a refund, but don’t hold out much hope.”

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Posted 5 years ago

“Received the wrong goods, ordered mats with Blue Trim to match the car, however I was sent mats with Red Trim, sent an email to the customer service team - no response, completed an on-line message on their website, no response, sent another email to sales email address as to their sales teams email, ad they requested on their feedback email where a negative review might be submitted. WILL NOT USE THIS COMPANY AGAIN. Wrong goods and no customer service ethics. Very disappointing.”

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Posted 5 years ago

“Awful communication, never got a reply. Mats turned up 2 weeks late, they are ok. Will not use again.”

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Posted 5 years ago

“Woeful company to deal with took my money straight away and the 3-7 working day delivery is a farce.I waited 12 days still no mats tried to get in touch with their customer service what a joke, only when i threatened legal action did they dispach my goods . I sent over 100 emails and they wouldn't answer if they worked on customer relations they might be ok . The mats are fine .”

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Posted 5 years ago

“Paid for express delivery but arrived way to later, so they where returned.”

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Posted 5 years ago

“I still haven't received delivery two weeks after placing my order. I emailed The Carmat Company to enquire when I could expect delivery as it had been longer than the advertised seven days but I did not receive a reply. Would not recommend this company.”

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Posted 5 years ago

“Sent me the wrong goods. Failed to answer any of my 3 emails requesting replacement. No phone number to call. In all, lousy customer service. To be fair, made a refund when I demanded it. Have subsequently got good mats (much cheaper) from another supplier.”

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Posted 5 years ago

“I still haven't received these and. Had no replies”

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Posted 5 years ago

“Never received mats .”

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Posted 5 years ago

“Should have gone to local Store! A lot less time waiting & Hassle!”

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Posted 5 years ago

“Poor customer service. I was not happy with the car mats and sent them back for a refund over a week ago. I have still not received a refund. And I have not received any response to my emails regarding said missing refund. I will be raising this via PayPal.”

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Posted 5 years ago

“I am still waiting for them so I can’t really give a review”

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Posted 5 years ago

“First of all I ordered 2 different sets of mats, order 10778 for the Seat XL dont fit, order 10779 for a VXR8 never even arrived yet payment taken. Numerous emails sent and all i got back was ‘please tell me the order number so i can investigate’ which i sent twice, yet nothing. Communication terrible and the company are no longer at the address on their website, no refund no nothing, not happy!”

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Posted 5 years ago

“I still have yet to recieve my purchase after 4 days.. I had opted fkr the extra charge for one day delivery. After emailing twice to voice my disapointment and request I get a refund for the one day delivery charge, I don't get a response, yet I do get an email asking me to write a review..”

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Posted 5 years ago

“Mats arrived slightly later than expected and the driver's footwell mat didn't fit. Contacted company by email to complain/discuss. It took 2 weeks for them to get back to me, and only after it took a further email to say I would leave a really bad review. Provided confirmation of car make/model/year for company to check. That was more than 2 weeks ago - still no word. I would never use this company again. They take your money but couldn't care less about customer service.”

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Posted 5 years ago

“The worst company I have ever had to deal with in my life, AVOID!!! They don't even have a contact number just a email address. My mats were stiched poorly and do not fit my car, and I haven't had any reply about a refund. Looks like IL have to take them to a small claims court.”

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Posted 5 years ago

“Can’t give it any stars as I paid and did not receive the item. Couldn’t phone to enquire why I had received part of my order and not this as there isn’t a number on their site to phone only email. One week later and 4 emails sent I’ve had no response from the company. Advice to anyone thinking of buying from them AVOID cos if there’s a problem you probably won’t get a reply.”

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Posted 5 years ago

“I bought these expecting them to fit. They came with some strange clips bearing no resemblance to the existing fitments. I emailed the company to ask how I am supposed to fit them. They ignored me but urge me to email them before I submit a negative review ........... what a strange way to win customers”

Helpful Report

Posted 5 years ago

The Car Mat Company is rated 1.3 based on 134 reviews