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The Car Mat Company Reviews

1.3 Rating 134 Reviews

5 %

of reviewers recommend The Car Mat Company

Company Reviews

Product Reviews

1.3

Based on 134 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Email:

customer.services@thecarmatcompany.co.uk

Location:

6 Round House CourtBuckshaw
Chorley
PR7 7JN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upon receiving my Car Mats I immediately went to place them in my car and found they did not fit. After looking at the attached pictogram that came with the mats it was clear that the mats were not cut to the same spec. I could only get the bottom of the mats onto one post. I immediately emailed Customer Services explaining the issue and sending a photo of the passenger mat and the pictogram to show the difference, I got a response asking for my Car Reg so they could check with the warehouse. On Wednesday 15th August I sent another email asking if they had a response from the warehouse and received no response, I emailed again yesterday 21st August and have still not received a response so I am sending the mats back by courier at my own expense. I am quite frankly a very dissatisfied and would not recommend this company. It is very frustrating not to be able to contact the Customer Services Dept by telephone and having to rely on email. Update 04/09/18 After writing this review I received a communication on 22/08/18 from the Company, requesting my Car Registration again saying they would contact the warehouse. It is now the 4th of September I have received no further communication, it took the courier 4 attempts to deliver the mats back to yourselves as you seemed to be closed. If I could amended my rating to from very poor to abysmal I would.”

Posted 5 years ago

“Upon receiving my Car Mats I immediately went to place them in my car and found they did not fit. After looking at the attached pictogram that came with the mats it was clear that the mats were not cut to the same spec. I could only get the bottom of the mats onto one post. I immediately emailed Customer Services explaining the issue and sending a photo of the passenger mat and the pictogram to show the difference, I got a response asking for my Car Reg so they could check with the warehouse. On Wednesday 15th August I sent another email asking if they had a response from the warehouse and received no response, I emailed again yesterday 21st August and have still not received a response so I am sending the mats back by courier at my own expense. I am quite frankly a very dissatisfied and would not recommend this company. It is very frustrating not to be able to contact the Customer Services Dept by telephone and having to rely on email.”

Posted 5 years ago

“Went for their best quality mat. Not impressed with the quality. They feel like cardboard :-(”

Posted 5 years ago

“I ordered these on 30th July and still not received!”

Posted 5 years ago

“I ordered these on 30th July and still not received!”

Posted 5 years ago

“The mats don’t fit!!! The two front mats just aren’t right! I even put my registration number in!! There not custom made for sure.”

Posted 5 years ago

“The mats don’t fit!!! The two front mats just aren’t right! I even put my registration number in!! There not custom made for sure.”

Posted 5 years ago

“Not happy at all. The product looks very cheap for a premium version. The distance between the clips is wrong. A better option you can find it at Halfords for the same price.”

Posted 5 years ago

“The car mats don't fit and appear not to be designed for our vehicle at all (even though the attached label is accurate). Also I don't think much of the quality. I now want to return them and find that I have to pay postage. Should have taken note of the earlier reviews!!”

Posted 5 years ago

“The mats were not as described not branded and did not fit the car very disappointing”

Posted 5 years ago

“DO NOT ORDER FROM THE CAR MAT COMPANY! Reported to local Trading Standards due to the breach of contract, non existent customer service (and no phone number to contact), poor quality mats (when eventually arrived 4 wks later) and joke of a returns/refund policy! I wouldn't even give them 1 star but doubt review will show without it!”

Posted 5 years ago

“I am waiting for over e month now for my order ... no updates about what is going on! I had to chase them every week for an update ... very poor customer service and delivery.”

Posted 5 years ago

“Order placed on 28th April money took out of my account straight away,nearly a month later no mats. This company do not respond to emails and have no contact number. Too many people getting ripped off for it to be genuine.”

Posted 5 years ago

“full of false promises, i have been waiting 3 weeks and still no mats. i would definitely avoid.”

Posted 5 years ago

“full of false promises, i have been waiting 3 weeks and still no mats. i would definitely avoid.”

Posted 5 years ago

“Same as others, money taken no mats received, did have one email saying there was a delay, but nothing since, and that was weeks ago. Luckily i paid with PayPal so am pursuing it with them. Avoid.”

Posted 5 years ago

“Terrible. Like others, nothing sent and no communication. Trying to get my money back from PayPal. Don't touch with a barge pole!”

Posted 5 years ago

“Everything, still waiting for them to come, I am now faced with travelling to their office to get the money back. What a joke.”

Posted 5 years ago

Dear Mr Kemp, I am sending this message to notify you of what's happened to your recent order, in aim to provide the truth and to rectify the situation to ensure that you are not out of pocket, and receive the goods that you wish to receive. Four months ago, I started to be blackmailed by my supplier as his aim was to try and gain ownership of my website, due to it's success. Having four children, I could not let this happen, so although I have had to let quite a few customers down (AS SEEN BY MY NEGATIVE REVIEWS)0, I was working hard in the background to ensure that he didn't succeed. I therefore bought a CNC cutting machine, so that I could manufacture the car mats myself, but I have had to beg, steal and borrow, and the carpet supply has taken 4 weeks to arrive. I am now ready to fulfil what I set out to do, and want to fix any issues that my company has created, in order to build back up our reputation, and to provide the service, I would expect to receive myself. I am so sorry for any inconvenience, and please understand that I mean that. I have never aimed to defraud anyone, and I hope that you will use my company in the future. The individual in question has paid several people to make fake orders on my site, so that they can leave negative feedback, resulting in a 30% dip in sales. Please email me at kris.johnson@thecarmatcompany.co.uk with your requirements, and I will ensure that you receive exactly what you ordered. I look forward to your response, and hope that you understand my very unforeseen circumstances. I would really appreciate it if you could reconsider your negative review, as I am willing to refund your order, as well as receiving what you purchased (Free of charge). Please accept my sincere apologise in this matter and I hope you will allow me to rectify any issues. Kind Regard, Kris Johnson Director, The Car Mat Company kris.johnson@thecarmatcompany.co.uk

Posted 5 years ago

“Everything, still waiting for them to come, I am now faced with travelling to their office to get the money back. What a joke.”

Posted 5 years ago

“No mats arrived, I emailed and they said the mats would be posted. Still no sign and I ordered 1/5/18. Disgraceful avoid them”

Posted 5 years ago

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The Car Mat Company is rated 1.3 based on 134 reviews