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The ECU Pro Reviews

4.9 Rating 4,517 Reviews
97 %
of reviewers recommend The ECU Pro
Company Reviews Product Reviews
412
 Metrics
4.9
Based on 4,517 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The ECU Pro Reviews
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Christopher Messenger
Verified Buyer
“Sent my ecu,ews and a key,but said they were good,plugged it back in still thru lean condition code,so I pulled the engine out of car,and I'm waiting for remanufactured engine,to arrive,if it still throws code I have warranty and will send dcm back,Chris M.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Phillip Scarbro
Verified Buyer
“Great service great repair”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Pinchas Guzelgul
Verified Buyer
“Saved me thousands, highly recomend”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Jonathan Timothee
Verified Buyer
“Fast response and shipping. Everything worked out great”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Jonathan Green
Verified Buyer
“I couldn't be happy with the repair. I shipped it out next day air on Monday, I had my FRM3 back in my hands fixed by Thursday. Plug and play back into the car everything works as it should.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
William Bardin
Verified Buyer
“DME isn’t working. Still not working, unsbkr to find other issues so far.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Anonymous
Verified Buyer
“Just as advertised, plug and play. Real people answer the phone and are friendly and knowledgeable. Car is running great!”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Ahmed Kamel
Verified Buyer
“Had them test my ECU for a 2011 VW Jetta 2.5. They were prompt and clear in all their testing under normal and stress conditions, and provided me with detailed test results. ECU was shipped back promptly in good condition.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Kirk Allen
Verified Buyer
“Fast and easy to deal with. They keep you well informed.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
KIRK BAGG
Verified Buyer
“Service was fast. They wre even honest enough to tell me that there was nothing wrong with my unit and returned it promptly.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Mary Peal
Verified Buyer
“Had great communication and Service”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Jonathan Burton
Verified Buyer
“Wouldn't recommend..they offer very little detail on job Performed.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Luis Rodriguez
Verified Buyer
“On the day of my anniversary as I was driving to target to get some final touches for my wife’s gift my e90 shuts off and will not turn on. After trying some parking lot diagnosis I was unable to come to a conclusion. Me and my wife then go to home depo and buy a tow strap to bump tow the e90 home. The next couple weeks I’m checking everything and finally come to the conclusion there’s an issue with my DME. I was recommended ECU pro by the shop formen of my local BMW dealer. So after sometime I finally decide to send me DME in. Unfortunately my DME was not repairable but! The team at ECU pro was able to clone my DME for half the price of a replacement. The team at ECU was very responsive and even sent me a video of my DME and the clone they prepared showing me how it would work installed. Once I got my back I quickly installed it and boom! My car was drive able again! Really happy with my experience and would use them again.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Rami Hindi
Verified Buyer
“Delivered exactly what was promised with clear communication and great turn around time.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Dennis Dziedzic
Verified Buyer
“Worked as advertised. Just plugged it in. Great communication. Thanks!”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Naeem Khawaja
Verified Buyer
“I sent my ecu it was not working they sent me the replacement one which is working now, it was very quick process thanks ECU pro team”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Joseph R
Verified Buyer
“easy step by step, fast shipping.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Joanne Laudicina
Verified Buyer
“This Guy's Are the Best. Gave Us Support the Whole Way. At First we Decided to Buy a used unit on EBAY. Spend a lot of time looking for a compatible Unit. We found one. Bought it mail it to the ECU Pro's. Find out it was worse than my original. Wasted Two weeks. Just to save a Few Bucks. Then we Bought one unit from the ECU Pro's. We knew that it was a sure Thing, Rather than look for another Compatible unit and hope it was a Good one. And waste another few Weeks. Got it Home Plug it in. Started Right Up. Like Old Times. The Car was Down for Seven Weeks. Thank You ECU Pro's.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Miranda Russell
Verified Buyer
“ECU Pro’s are the best! My FRM module went out! I mailed it to them and had it back in 3 days!! Great Service and Very Professional! 10 out of 10 Stars! Will definitely recommend!”
Helpful Report
(The ECU Pro) - Posted 2 months ago
Anthony (Shawn) Davenport
Verified Buyer
“I have zero faith that my equipment went through proper testing. After 11 days I received an email from a tech, not my issue, that’s totally fine, I know things take time. In the email he explained that he tested my “DME” and couldn’t duplicate any of my issues along with an attached video of him doing that test. I immediately felt like there had been a misunderstanding. I did send my DME but only because of the instructions for sending in my FEM to be tested. I sent several emails, and in their defense I sent several because I was freaking out trying to let somebody know there may have been a mistake BEFORE they package and send my equipment back. I did get an email back and also a phone call pretty quickly and kudos for that. I explained my concern to the guy and he said he “felt confident” that they actually DID actually check my FEM module but typed “DME” in my email in mistake. He said “they usually test them together” I then explained that the video that I got, showed “unique customer number” tags on the equipment that DID NOT match the “unique customer number” that I was advised to attach to my order. The number was completely different in the video I received and showed a test being done with the guy getting out of the car and showing the DME under the hood. The guy on the phone said “oh yeah that number on the equipment changes sometimes when the tech gets the equipment” WHAT?? Why on earth would they be so adamant in expressing the importance of displaying your “unique customer number” so there isnt any mixed up equipment and then just apply a completely different number to your equipment when they get it. My number was 31138, the number on the equipment in the video I received was 41113. Make this make sense. I feel like they EITHER tested the wrong piece of equipment I sent OR the video that every customer gets is a copy/paste video that gets put on every email that goes to customers. This is not a accusation, this is just the feeling I got from this. Maybe they did test all my equipment, I really have zero way to prove it was or was not tested but I do know that the scenario I experienced left me completely unsure if I can eliminate this problem from the issue I’m having with my car. So I’m left having to pay another fee with another organization so I can reliably eliminate a bad/good FEM module from troubleshooting the issue with my car. Keep in mind I am NOT claiming that my equipment WAS NOT tested. I’m am saying that how this scenario played out for me, I could NOT walk away feeling confident that my FEM module is not my problem. I don’t know how this goes as a company from behind the scenes. I know this is a day in and day out everyday thing for these guys, but for me this was the first time I’ve ever had to do this and my experience was not good. I don’t know why the equipment ID numbers in the video don’t match the number the customer is given, I’m SURE they have a legit and important reason why that is done, but as a customer I can say it removed all confidence that my equipment was tested correctly. I’m not writing this to warn future customers away from this service, from what I can tell these guys are very good at what they do, but more as insight that this process does not leave the customer feeling confident they got what they paid for. I felt like the price was fair, the completion/return time process was fair, but that ID number and that email verbiage , not so sure about that. Troubleshooting these cars is riddled with uncertainty to begin with and this experience didn’t help me with that.”
Helpful Report
(The ECU Pro) - Posted 2 months ago
The ECU Pro is rated 4.9 based on 4,517 reviews
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