The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was quick and on time- only let down by all the bulbs being smashed due to absence of protection in plastic bag- plus side was that phone call sent fresh set out same day correctly wrapped- thanks Mandy Martin”

Helpful Report

Posted 10 years ago

Hi Martin, We are sorry to hear your bulbs arrived damaged, but we are equally happy to hear Mandy in our customer care team was able to sort out your replacements both quickly and efficiently! If you have any other problems Martin please don't hesitate to get in touch with us, we're happy to help. We hope to see you back on our website sometime very soon. :-)

Posted 10 years ago

“Very good service and knowledgeable about complicated switch from halogen to led down lighters this is quite a bit more differcult than one would think”

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Posted 10 years ago

Hi James, I'm glad we could be of help when making the switch, that's what we are here for! If you need any further help in the future James please don't hesitate to get in touch with us. We hope to see you back on our website sometime soon! :-)

Posted 10 years ago

“Great customer service, quality products and fast delivery”

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Posted 10 years ago

Hi Andrea, Thanks for the kind words regarding our customer care team, I'll be sure to pass it onto them. We are glad you are satisfied with the products that you ordered and we look forward to seeing you back on our website sometime soon. :-)

Posted 10 years ago

“Very good, quick service and just recommended Bulbs2Go to a colleague for his home.”

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Posted 10 years ago

Hi John, Great to hear you recommended us to a colleague! We don't think there is much better marketing than word of mouth, so thank you for pushing your colleague over our way. We hope to see you back on our website sometime soon! :-)

Posted 10 years ago

“Ordered Wednesday evening, arrived Friday morning. Ordering online was straightforward though the confirmation email did not arrive. I called to check the order. Phone answered immediately and order confirmed. The receptionist also checked the tracking which was accurate. I was very satisfied and would use again.”

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Posted 10 years ago

Hi David, Great to hear you had a pleasant call with one of our customer care team. We are also glad you was satisfied with your purchase and look forward to seeing you back on our website sometime soon! :-)

Posted 10 years ago

“The price was really good and the goods were despatched the same day to arrive the next. And they all worked OK”

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Posted 10 years ago

Hi Vincent, Glad to hear your experience with us was a pleasant one! We hope to see you back on our website sometime very soon. :-)

Posted 10 years ago

“Excellent website with a fantastic choice of bulbs at prices considerably cheaper than other such sites with very prompt delivery, can not fault!”

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Posted 10 years ago

Hi Chris, Glad to hear your bulbs arrived safely and quickly! That's just what we like to hear. We hope to see you back on our website sometime very soon! :-)

Posted 10 years ago

“My items have still not been delivered and the tracking number you have provided for TNT does not exist on the TNT system so I am unable to track this parcel.”

Helpful Report

Posted 10 years ago

Hi Keith, Sorry to hear your goods haven't arrived yet. Our system shouldn't have provided you with a TNT tracking number, as your goods are coming directly from Crompton and we are unable to provide any tracking for those orders I'm afraid. I shall get one of our customer care teams to get in touch with Crompton on Monday when they re-open for business to chase down your parcel for you and I'm sorry for any inconvenience this may have caused.

Posted 10 years ago

“I found the site difficult and ordered tubes with the wrong fitting t5 instead of t8, I am still waiting for the return authorisation.”

Helpful Report

Posted 10 years ago

Hi Patricia, Sorry to hear your experience on our website wasn't a pleasant one. Your feedback is what counts and it will help us to improve the experience for future visits. I shall get one of our customer care teams to get in touch with you on Monday to organise returning your goods to us and I'm sorry for any inconvenience this may have caused.

Posted 10 years ago

“Next day delivery as standard? we took this with a pinch of salt but they were delivered just after lunch!! We had just ordered a new lighting bar for the kitchen. It came with 6 LU halogen bulbs rated at 50w - a total of 300w. If anything that was too bright. Having studied your web site, I had a choice of 3.5 or 5w LEDS and took a risk on the lower wattage - result?........... just the right level ....and our consumption dropped from 300w to21w! .......to say nothing of bulb life.”

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Posted 10 years ago

Hi Peter, I know some things do look too good to be true on the internet, but rest assured our Next Day Delivery as standard isn't one of them! ;-) Glad to hear our website helped you in deciding which LED's you needed. That's a lot of energy you have saved yourself there. You should hopefully see a difference over the next few months in your energy bills too, which is the main reason why we recommend LED. We hope to see you back on our website soon Peter and if you have any questions or queries please don't hesitate to get in touch! :-)

Posted 10 years ago

“Goods not received - Please advise”

Helpful Report

Posted 10 years ago

Hi Steve, Sorry to hear you haven't received your goods yet. Our TNT system shows that they were signed for on the 27th February by a 'P Tarrent'. I shall get one of our customer care reps to chase up the order for you on Monday and get in touch with some more information. Sorry for any inconvenience this may have caused.

Posted 10 years ago

“first class service. peter”

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Posted 10 years ago

Hi Peter, Thanks for the kind words! We hope to see you back on our website sometime soon. :-)

Posted 10 years ago

“unfortunately when they was delivered by dhl both bulbs was smashed to pieces so they was unusable therefore I would not order them online again.”

Helpful Report

Posted 10 years ago

Hi Lynette, I'm sorry to hear your goods arrived damaged. We always try our best to package our goods in a way that will protect them in transit, although sometimes accidents happen. Did you get in touch with our customer care team regarding replacements? I shall get one of our team to give you a call and we'll get some more bulbs shipped out to you ASAP! I'm sorry for any inconvenience this may have caused Lynette.

Posted 10 years ago

“Excellent service and good value but delivery by TNT not so good despite telephone calls and internet communication. It is difficult to call it prompt delivery even though TNT called twice whilst we were out despite being informed of this and did not leave the small items I had ordered. Still trying to track down a delivery date. This is not the fault of Bulbs2Go.”

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Posted 10 years ago

Hi Ken, Thanks for your kind words regarding our service. I'm sorry to hear you have had some trouble with our courier and we will continue to work with you to solve this issue. You may be glad to know that we are in talks to bring another delivery provider on board, so there should be a few different options to choose from. We hope to see you back on our website sometime soon Ken! :-)

Posted 10 years ago

“A wide range of products available, website easy to use. Goods arrived within two days well packaged.”

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Posted 10 years ago

Hi Martin, Thanks for the kind words regarding our website, I shall pass your feedback onto our development team. Glad to hear your products arrived safely too and we hope to see you back on our website sometime soon. :-)

Posted 10 years ago

“Good delivery and product as described with competitive price..”

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Posted 10 years ago

Hi Colin, Great to hear! We hope to see you back on our website sometime very soon. :-)

Posted 10 years ago

“Bought 10 LED bulbs from Bulbs2Go, however one developed a fault. I contacted them by phone and it was replaced within days - no questions asked. A very efficient company with polite employees.”

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Posted 10 years ago

Hi Adrian, We are glad you found our replacements procedure quick and efficient. I shall pass on your kind words on to our customer care team, they'll be delighted to hear it! We hope to see you back on our website sometime soon Adrian. :-)

Posted 10 years ago

“Kevin W is very helpful! Quick replies and gives relevant information”

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Posted 10 years ago

Glad to hear your experience with our online chat representative was a pleasant one! I'll be sure to pass on your kind feedback to Kevin. :-)

Posted 10 years ago

“Received thanks All OK”

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Posted 10 years ago

Hi Derek, Good to hear! We hope to see you back on our website sometime soon. :-)

Posted 10 years ago

“Bulbs were delivered on time and met the specifications”

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Posted 10 years ago

Hi Graham, Glad to hear the bulbs met your specifications and that they arrived on time! We hope to see you back at our store sometime soon. :-)

Posted 10 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews