The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

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“22 days after I was advised my order had been shipped I am still waiting for it to arrive. When I contacted them by email to see what was happening I got no reply. Communication was finally established via the online chat system. I await delivery to comment on the products.”

Helpful Report

Posted 10 years ago

Hi EJ, Thanks for taking the time to submit a review, we appreciate your feedback! Do you happen to know which email you contacted us on? As I am unable to find an email under your address, so it may have got lost on the way. I believe you spoke with one of our reps on our online chat on Friday and we have relayed some more information to Crompton, who had a hard time finding your address (it sometimes happens). I am really sorry for any inconvenience this may have caused and we will work quickly to resolve it and get your lamps out to you ASAP.

Posted 10 years ago

“I have ordered 10 bulbs at a good price, however four of them came damaged due to poor packaging, so all in all not a very good price”

Helpful Report

Posted 10 years ago

Hi Mariusz, Thanks for taking the time to submit a review to us. I'm sorry to hear your goods arrived damaged. Did you happen to get in touch with our customer care team to arrange a replacement? I shall get somebody to give you a call today and we can get some replacements sent out as soon as possible!

Posted 10 years ago

“Ordered a combination of bulbs and Tubes, at very good prices. A very quick despatch on both types. Only downside was that the deliveries were split and didn't get any notification of this. that was the only "grumble". Other than that I will be back for more "kit" in the future”

Helpful Report

Posted 10 years ago

Hi Kevin, Glad to hear you got your bulbs in good time, just what we like to hear! Our system should have alerted you that your shipments would be split (via two dispatch emails) so I'll pass this error on to our development team to look into and I apologise for any inconvenience this may have caused. Good to hear you'll be coming back to visit us sometime soon, we look forward to it! :-)

Posted 10 years ago

“Great website, fast delivery, although I thought the delivery prices were a bit steep”

Helpful Report

Posted 10 years ago

Hi Sarah, Thanks for your kind words regarding our website! We are working behind the scenes with our logistics teams to offer more flexible and cost efficient deliveries and we are hoping to have these implemented in the near future. We hope to see you back on our website sometime soon Sarah! :-)

Posted 10 years ago

“hello yes we had a slight problem with delivery but everything work out in the end thank you”

Helpful Report

Posted 10 years ago

Hi Franco, I'm glad we could get to the bottom of your issue. These kind of things happen but we'll always do our best to rectify any problems straight away! We hope to see you back on our website very soon Franco. :-)

Posted 10 years ago

“I specifically wanted some Crompton LED lamps and found exactly what I wanted at Bulbs2Go. Ordering was easy, prices are excellent, and delivery was superfast. What more could one ask for? The range of lamps stocked is huge, and I've found lamps I couldn't get elsewhere. I have placed 2 orders to date, and will certainly be back for more!!”

Helpful Report

Posted 10 years ago

Hi David, Thanks for the kind words about our website, prices and delivery! We aim to make your experience as easy as possible while giving you the best prices possible on the web. We are currently working behind the scenes to offer you more delivery options too! Glad to hear you'll be coming back soon David, we look forward to seeing you! :-)

Posted 10 years ago

“Easy website, good selection of products, good delivery!”

Helpful Report

Posted 10 years ago

Hi Roy, Seems you summed up just what we are trying to do here at B2G! Thanks for your kind words and I'll be sure to pass this on to the various teams that look after our products, website and logistics. We hope to see you back on our website sometime very soon! :-)

Posted 10 years ago

“Still waiting for bulbs to arrive”

Helpful Report

Posted 10 years ago

Hi Angie, Thanks for taking the time to submit a review to us. I'm going to chase up your order now with Crompton and see why you haven't received this yet as its clearly on our system. I shall get one of our customer care team to get in touch with some further details. I'm really sorry for any inconvenience this may have caused.

Posted 10 years ago

“Very good website as it is the first time I have ordered anything on line as an 83 year old, my first computer and I know I have a lot to learn. The service I had from you I am sure it would take lot to beat it , thank you very much Mr. K. Evans.”

Helpful Report

Posted 10 years ago

Hi Kenneth, Glad to hear we was able to be the first store you used online. The technology world can be very daunting at first but we are sure you'll be a wiz on the web in no time! If you need any more help or advice (even computer related!) we would be happy to help you. We hope we see you on our website sometime very soon Kenneth and good luck in your new internet journey! :-)

Posted 10 years ago

“I was very impressed with the service, also of the quality of the item. Will recommend and use again.”

Helpful Report

Posted 10 years ago

Hi Angie, Just what we like to hear! We only sell bulbs of the highest quality at B2G so you can be sure they will always be fit for the job. We look forward to seeing you on our website sometime very soon! :-)

Posted 10 years ago

“I ordered some B22 LED candle bulbs, they arrived very promptly and well packaged. Unfortunately one exploded when fitted. I rang Bulbs2Go and they replaced the faulty bulb, their Customer Service team were very courteous and efficient and kept me in the loop regarding the replacement. I would definitely use Bulbs2Go again and their prices are good.”

Helpful Report

Posted 10 years ago

Hi Barry, Glad to hear your experience with our customer care team was a pleasant one, I'll be sure to pass on your kind words to them! We do hope you will come back and use us again and we look forward to seeing you on our website very soon! :-)

Posted 10 years ago

“Great price and speedy delivery. However, I ordered 6 bulbs which arrived loose in a large bag with no packaging. Not surprisingly, 2 of the bulbs were smashed to pieces on arrival.”

Helpful Report

Posted 10 years ago

Hi Catherine, Thanks for taking the time to submit a review! I'm sorry to hear some of your goods arrived damaged. Did you happen to get in touch with our customer care department regarding replacements? I will get one of our team to give you a call today and get you some replacements sent out as soon as possible!

Posted 10 years ago

“Good very cheap compared to where I used to buy. Only thing it would be better off its a normal number rather than 0844.”

Helpful Report

Posted 10 years ago

Hi Pramod, Glad to hear you found our prices cheap! We are always trying to make cost effective changes that will allow us to pass even more great savings onto our customers. I shall pass on your feedback regarding our phone number to our senior management team. Thanks for taking the time to submit a review with us! We hope to see you back on our website very soon. :-)

Posted 10 years ago

“I had a first class service and I was extremely satisfied in the way my order was handled”

Helpful Report

Posted 10 years ago

Hi Pamela, We are glad to hear your experience with our customer care team was a pleasant one. I'll be sure to pass on your kind words, they'll be happy to hear them! We hope to see you back on our website sometime soon Pamela. :-)

Posted 10 years ago

“Keen price, quick service.”

Helpful Report

Posted 10 years ago

Hi John, Thanks for the kind words! We hope to see you on our website sometime very soon. :-)

Posted 10 years ago

“Fantastic! Initially I didn't know what bulb I needed but the online chat helped me to work out what I required. I ordered my bulbs on Monday, arrived in perfect condition on Tuesday. Far better than any previous companies I've used. Will definitely use again.”

Helpful Report

Posted 10 years ago

Hi Sarah, Great to see the word 'fantastic' to start off a review! We are glad the online chat team were able to help you with your order, they do know their stuff! Glad to hear you'll be coming back soon Sarah, we look forward to it! :-)

Posted 10 years ago

“Easy website to use, good wide range at a competitive price.”

Helpful Report

Posted 10 years ago

Hi Elaine, Thanks for the kind words about our website! We are adding new products and ranges every month so you should soon see even more lamps and lighting popping up at some amazing prices. We hope to see you on our website sometime soon! :-)

Posted 10 years ago

“You were quick to respond to a complaint of non delivery, and the items came less than 24 hours after ringing you up.”

Helpful Report

Posted 10 years ago

Hi Norman, Thanks for taking the time to submit a review. It's always our aim to sort out any problems both quickly and efficiently and we are glad we were able to solve your issue. These problems do happen now and then but we will always ensure we do our upmost to fix them! We hope to deal with you again sometime soon. :-)

Posted 10 years ago

“Everything excellent. ordered over the phone great service”

Helpful Report

Posted 10 years ago

Hi Nicholas, glad to hear your service over the phone was excellent! I'll be sure to pass your kind comments on to our customer care team, they'll be happy to hear it. We look forward to dealing with you again sometime soon!

Posted 10 years ago

“Shopping experience was fantastic. The price of the bulbs outstanding. Delivery of bulbs next day. Will shop here again. Nothing more to say except to all shoppers looking for an absolute bargain use these guys.”

Helpful Report

Posted 10 years ago

Hi Neil, We just had a joke in the office that we couldn't pay somebody to give us a much better review! We are glad to hear you enjoyed the experience of shopping with us and thank you very much for the kind recommendation. We hope to see you back on our website sometime soon. :-)

Posted 10 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews