The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and received in just a couple of days. Will definitely use again”

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Posted 10 years ago

Hi Paul, Glad to hear you found our order process simple. We've refined it over the last couple of months to make sure the switch to LED is as simple as possible. We look forward to seeing you on our website very soon! :-)

Posted 10 years ago

“Great service, very quick and product is as described.”

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Posted 10 years ago

Hi Thuy, Thanks for taking the time to send us a review! Glad to hear you was happy with our service and we hope to deal with you again soon.

Posted 10 years ago

“Very good service!”

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Posted 10 years ago

Thanks Jamie! We hope to deal with you again soon. :-)

Posted 10 years ago

“Very good service. Thank you!”

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Posted 10 years ago

Just what we like to hear Thomas. Thanks for the kind words and we hope to deal with you again sometime in the future. :-)

Posted 10 years ago

“3 bulbs arrived smashed. Probably couriers fault but packaging not robust enough?”

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Posted 10 years ago

Hi Bill, Sorry to hear your goods arrived damaged. Did you get in touch regarding a replacement? I'll get one of our customer care representatives to give you a call to organise getting some replacements sent out as soon as possible. I apologise for any inconvenience this may have caused.

Posted 10 years ago

“Typed the lamp I needed into Google, chose Bulbs2Go, website very easy to use, placed the order, lamps arrived the next day! Very pleased.”

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Posted 10 years ago

Hi Jack! Thanks for choosing us over the numerous other LED companies out there. We try our hardest to get the goods into your hands as soon as possible. Lamps may not seem exciting to some but they are definitely exciting to us and we hate waiting around for them. So we do our best to make sure you don't wait around either. I shall pass on your kind words regarding our website to the development team, they'll be happy to hear it! We hope to deal with you again sometime soon! :-)

Posted 10 years ago

“Excellent prompt service - item as described. Would use again!”

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Posted 10 years ago

Hi Julia, Thanks for the kind words, that is exactly the service we are aiming for here at B2G. We look forward to hopefully dealing with you again sometime in the future. :-)

Posted 10 years ago

“There was a problem with the posting of the package as I received the order for a firm in Durham rather than my own. However, the young lady on the telephone was very polite and very helpful and the whole situation of returning the wrong package and receiving the right one happened in reasonable time.”

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Posted 10 years ago

Hi Anthony, We are glad our customer care representative, Danielle, was able to swiftly resolve the issue with the delivery. We are still looking into how this happened and we are doing our best to make sure it doesn't happen again. We hope to deal with you sometime in the future Anthony! :-)

Posted 10 years ago

“good products and price. excellent service”

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Posted 10 years ago

Hi Neil, Glad to hear your experience was a good one! We hope to deal with you sometime in the future. :-)

Posted 10 years ago

“Extensive range of bulbs all reasonably priced and delivered next day. Excellent service, highly recommend!!!”

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Posted 10 years ago

Hi Paul, Thanks for the kind words. We are adding more and more to our store each day, so hopefully we'll always have what you are looking for. We hope to deal with you again sometime soon!

Posted 10 years ago

“I am really pleased with this purchase.The quality of lights is very good and they delivered my order on time.thanks bulbs 2 go.”

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Posted 10 years ago

Hi Mihammad, Thanks for the kind words! We are glad you enjoyed your experience with us and we hope to deal with you again sometime soon. :-)

Posted 10 years ago

“Bulbs arrived quickly and worked well. What more could I ask for. Thankyou”

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Posted 10 years ago

Thanks Christopher, just what we like to hear! If you do run into any problems in the future then please don't hesitate to get in touch, we are happy to help.

Posted 10 years ago

“I ordered 5 1200 mm fluorescent tubes which were sent by wholesaler called YESSS. They arrived very quickly, the next day by carrier. They had been very well packed but when I opened them the pins on the end of one of the tubes was broken. By how they were packed it must have been like that prior to packing. I phoned the supplier and they appologised and said they will send a replacement which arrived again by carrier the next day. Prevously when I have ordered bulbs from Bulbs2Go there has not been any problem.”

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Posted 10 years ago

Hi Graham, I'm glad our customer care team could sort out the issue for you quickly. Our aim is to always get goods out to you both safely and quickly, although as you have experienced there sometimes may be some hiccups. We have made sure we have relayed this information back to our warehouse team for future deliveries!

Posted 10 years ago

“Bulbs2Go customer service was very good and responsive. The same cannot be said for your delivery company. They supposedly tried to deliver the first package to us 3 times before sending it back to you but we got no notice of these attempts. It was only when the package was reshipped a couple weeks later that we received it.”

Helpful Report

Posted 10 years ago

Hi David, Thanks for the kind words regarding our customer care team, I'll be sure to pass it on to them. I'm sorry to hear the experience with our delivery company wasn't as expected. We are looking into more delivery options for the future and we are hoping to have these implemented in the near future.

Posted 10 years ago

“Very fast delivery. Website is easy to browse and to shop. Cause it's simple and not too cluttered. Personally sometimes I need couple bulbs to buy, but the delivery service is over the top for it. So, my only little wish is that I can have Royal Mail delivery option as well. Other than that, two thumbs up!!”

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Posted 10 years ago

Hi Sung, thanks for the kind words about our website. We have aimed it to be simple but effective to make the switch to LED as easy and painless as possible. Also thanks for the feedback regarding our delivery, we are looking into other more cost effective delivery options for the future. We are hoping to have these implemented in the coming weeks!

Posted 10 years ago

“Perfect, no problems, with item or delivery”

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Posted 10 years ago

Thanks Lisa, we are glad your experience was a good one. We look forward to dealing with you again sometime soon!

Posted 10 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews