The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

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“not much to say great price great service wont hesitate to use again”

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Posted 8 years ago

Hi Kevin, Thanks for taking the time to submit a review. Glad to hear you were happy with the price and service. We look forward to seeing you next time :-)

Posted 8 years ago

“Fast, efficient service. Items arrived in good condition and well-packaged. Fab!”

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Posted 8 years ago

Hey, Thanks for taking the time to submit a review. Glad to hear your items arrived in good condition and were well packaged. I'll pass the feedback directly onto our warehouse team. We look forward to seeing you next time :-)

Posted 8 years ago

“Great price,and fast delivery”

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Posted 8 years ago

Hi Allan, Thanks for taking the time to submit a review. Great to hear you were happy with the price and our delivery service. We look forward to seeing you next time :-)

Posted 8 years ago

“Excellent.”

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Posted 8 years ago

Hey, I don't think we could ask for anymore from a review. Thanks and we hope to see you next time :-)

Posted 8 years ago

“No waiting, super quick delivery, straight to your door. Great service ????”

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Posted 8 years ago

Hey, Thanks for taking the time to submit a review. Glad to hear you were happy with our delivery service, it's something we have worked hard to put in place. We look forward to seeing you next time :-)

Posted 8 years ago

“I ordered a light bulb from you on Friday 13th and paid for next day delivery, so it was due to come Monday. It didn't come. I emailed yourselves on the Monday night and you called back Tuesday by which point I'd had an email saying that my order had left the warehouse and would be delivered that day (Tuesday 17th). It wasn't so I rang back to be told that there was no record of my item having left your warehouse and that the item was out of stock. The lady I spoke to said that she would email the warehouse and get back to me. I received a call today (Thursday 19th)to state that the delivery company had no record of receiving the item and that there were none in stock, so I had to have a refund. Not only did I not receive next day delivery but you sent me emails stating that I had purchased the item and that it had been dispatched when apparently it wasn't in stock. If I hadn't rung to chase it would you have noticed and given me my money back? I doubt it!! I am utterly disappointed with the service I have recieved and will not be using you again, nor will I recommend you to any one else.”

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Posted 8 years ago

Hi Jenna, Thanks for taking the time to submit a review. Sorry to hear of the problems you encountered with our service. You can be rest assured this doesn't happen often and I can only apologise on behalf of both our logistics team and web teams for the problems regarding stock. We hope we will be able to make this up to you in the future.

Posted 8 years ago

“We wanted the order delivered on a different date to the one offered - they changed the date for us. There was an issue with one of the bulbs, easy to e-mail them and instant replacement. V helpful, efficient and good value.”

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Posted 8 years ago

Hey, Thanks for taking the time to submit a review. Glad to hear our Customer Care team could help accommodate your delivery date and also help with the replacement of a faulty bulb. They are a hard working team and will go the extra mile to make sure our customers are happy. Thanks again and we look forward to seeing you sometime soon :-)

Posted 8 years ago

“The electric heaters that I ordered were exactly as stated-amazing value!They were delivered very quickly-cannot fault the electrical guys.Would definitely shop there again.”

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Posted 8 years ago

Hi Jeanette, Great to hear you are happy with the Convector Heaters! They really are a fantastic piece of kit. We look forward to seeing you next time and thanks again for taking the time to submit a review :-)

Posted 8 years ago

“Driver called to inform me of estimated delivery time. He arrived on schedule and could not have been more helpful when dropping off my goods.”

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Posted 8 years ago

Hey Stuart, Thanks for taking the time to submit a review. Fantastic to hear everything went smoothly with the delivery and the driver was very helpful. We'll be sure to pass on your feedback to Fedex directly. We look forward to seeing you next time :-)

Posted 8 years ago

“All okay but wasn't delivered next day ?!”

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Posted 8 years ago

Hey Craig, Thanks for taking the time to submit a review with us. It's much appreciated by the team. I've just had a look into your order and it seems you ordered at 16:30 on the 10th January. Due to our cut off time being 16:00 for next working day delivery, your order was processed with our warehouse on the 11th for delivery on the 12th. Hope this makes sense and apologies for any inconvenience that may have been caused. If you're in doubt next time, feel free to get in touch and we'll be happy to help.

Posted 8 years ago

“Easy to use website”

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Posted 8 years ago

Hi Julia, Thanks for taking the time to submit a review. Glad to hear you found our website easy to use, it'll actually be going through a revamp in the near future so we would love to hear your individual feedback. We look forward to seeing you next time :-)

Posted 8 years ago

“very quick and efficient service”

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Posted 8 years ago

Hi Craig, Thanks for taking the time to submit a review. Glad to hear everything arrived with you quickly and safely. We look forward to seeing you next time :-)

Posted 8 years ago

“the phone is in very good condition, this phone is the same to look at but is different for use, my fault as i do not know the number of my other phone.”

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Posted 8 years ago

Hi Michael, Thanks for taking the time to submit a review. I think you may have got this review mixed up with another of your purchase. We don't unfortunately sell phones here at The Electrical Guys. We do however, sell GE light bulbs which is what you purchased. So as long as that's working great then we are happy! We look forward to seeing you next time :-)

Posted 8 years ago

“one tube did not give the same level of light when fired up. I sent an email about this but got no reply.”

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Posted 8 years ago

Hi Jim, Sorry to hear your goods were faulty upon delivery. Which email address did you happen to send your query to? Our main email box (sales@electricalguys.co.uk) is monitored by both the web and customer care teams. If you drop our team an email on that address they will happily ship out a replacement for you. Again apologies for any inconvenience this may have caused.

Posted 8 years ago

“my order can in good time and was well packed. not been used yet”

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Posted 8 years ago

Hi, Glad to see your order arrived on time! Just what we like to hear. Let us know how you get on with your item and if you run into any problems don't hesitate to get in touch with one of our team. We look forward to seeing you next time :-)

Posted 8 years ago

“Incorrect stock levels, leading to late delivery, with poor communication.”

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Posted 8 years ago

Hi Chris, Thanks for taking the time to submit a review. Sorry to hear of the problems you encountered with our stock levels. I can only apologise on the behalf of our warehouse team. The process we have here at The Electrical Guys means if an item is taken out of stock, all corresponding orders are placed onto 'back order'. This is then communicated to our customer care team to make our customers aware. On this occasion this was not communicated by our logistics team due to a system error. I again can only apologise for this and we hope we can make it up to you in the future :-)

Posted 8 years ago

“Prompt delivery and goods as described”

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Posted 8 years ago

Hi! Thanks for taking the time to submit a review. Glad to hear everything arrived on time and you were happy with the goods. We look forward to seeing you next time :-)

Posted 8 years ago

“Ordered a portable heater as a temporary but desperate measure, price was excellent as was service..... received item in a day or two bearing in mind i ordered over weekend. 5/5 in my opinion.”

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Posted 8 years ago

Hey Andrew, Thanks for taking the time to submit a review. Glad to hear our convector heaters were helping you out when the cold weather hit, they are perfect to keep around for emergencies. We look forward to seeing you next time :-)

Posted 8 years ago

“Just what I wanted. Very pleased with it”

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Posted 8 years ago

Hi Brian, Glad to hear you got what you were after. We look forward to seeing you next time :-)

Posted 8 years ago

“Delivery and product all match description working currently with no faults, will use the electrical guys again.”

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Posted 8 years ago

Hi Alex, Thanks for taking the time to submit a review. Glad to see you are happy with the products and we look forward to seeing you next time :-)

Posted 8 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews