The Essential Fly Reviews

Name: The Essential Fly
Address: Unit 7 Bondgate Industrial Estate, Selby, North Yorkshire
Rating: 4.82

4.8 Rating 2,364 Reviews

97 %

of reviewers recommend The Essential Fly

4.8

Based on 2,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01757333003

Email:

directors@theessentialfly.com

Location:

Unit 7 Bondgate Industrial Estate,
Selby
North Yorkshire
YO8 3LX

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The Essential Fly 5 star review on 16th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the day after i placed my order the cash was taken from my acc. , but after waiting for aweek with out any word ihad to 'phone , to be told they were waiting for hooks, an e-mail would have helped to let me know, regards jim.campbell.”

Helpful Report

Posted 7 years ago

Hi Jim, Thank you very much for your recent order. With regards to the delivery and communications may I point out that our website shows on every product page the availability of each item. This is repeated in your basket at time of checkout, for each item to advise what is in stock and what is special order. Our system is an active stock system which shows the current stock (even down to individual size options on flies for example) that we have in our store at any one time. The items that you ordered were indeed special order which, as shown at time of ordering means we order these items in especially for you – the site does explain the estimated time of delivery. This is why it took a few extra days for your goods to arrive compared to our in stock items which are dispatched immediately. You will have received our order acknowledgment email as standard. I hope that this clarifies the situation for you. Please let us know if there is anything else that we can help you with. Kind regards The Essential Fly

Posted 7 years ago

“Great service. Notified of any problems so there are no surprises. Refunds given if an item is not available. Will use Essential Fly for my fly tying materials again.”

Helpful Report

Posted 7 years ago

“Thank you for this opportunity to comment on your company. I have appreciated your service and the quality of your service over the many years I have used you. I also like the fishing advice you put out in your emails, very helpful. Again many thanks Rowland Elvidge”

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Posted 7 years ago

“Good firm and quick delivery”

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Posted 7 years ago

“Quality of both products and services, thanks.”

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Posted 7 years ago

“Good reliable service with good product information. Your service far out performs other competitors, I feel good investing in your service.”

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Posted 7 years ago

“Nice web page and easily navigated. Quick delivery even when ordering from Sweden.”

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Posted 7 years ago

“Polite, helpful and a timely delivery to the Republic of Ireland.”

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Posted 7 years ago

“I received my order within a few days and all items in good condition and ready to go. thank you”

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Posted 7 years ago

“I find The Essential Fly very easy to deal with and the descriptions given for their products are very accurate and helpful staff make it a pleasure to shop there.”

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Posted 7 years ago

“First class service with a comprehensive range of really very well tied flies.”

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Posted 7 years ago

“Quality neck 👍🏻”

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Posted 7 years ago

“Having bought flies several times over the last couple of years from The Essential Fly, I have found their service top notch. The flies are of good quality, reasonably priced and usually delivered next day. What more can one ask? Good work.”

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Posted 7 years ago

“I visited Selby and had to call at the Essential Fly to see how the organisation works. As well as holding a large stock they are designing and tying new flies for every type of situation.”

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Posted 7 years ago

“Excellent transaction. Kean prices and fast delivery.”

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Posted 7 years ago

“Very good service. Order arrived quickly. Great people to deal with.”

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Posted 7 years ago

“Received a fly line winder that was sent in a broken condition, I sent an email complaining about the said item but had no reply or any aknowledgement whatsoever, fortunately the broken winder was repairable and as I needed it to load some reels up I repaired it............... hence the poor rating.”

Helpful Report

Posted 7 years ago

We are genuinely sorry to hear that the winder arrived in a broken condition. However our team did contact you but did not hear back. The manufacturer of this item is normally very good at arranging replacements under warranty in such situations and we contacted them on your behalf to discuss this. We shared your photo with them. However in our email to you, we did recommend to you not to repair the item yourself as it would potentially invalidate the warranty. It is certainly rare that faulty goods come in to us like this but we can assure you that we do our best to look after our customers when this should it happen. So we are sorry to hear that you are dissatisfied with our service. We hope you will give us an opportunity to reassure you of our commitment to the best customer care. Thank you The Essential Fly Customer Services Team

Posted 7 years ago

“Always prompt and professional, good quality stuff and good information.”

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Posted 7 years ago

“Excellent value, fast service and great prices”

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Posted 7 years ago

“Always had good service from this company.”

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Posted 7 years ago

The Essential Fly is rated 4.8 based on 2,364 reviews