The Essential Fly Reviews

Name: The Essential Fly
Address: Unit 7 Bondgate Industrial Estate, Selby, North Yorkshire
Rating: 4.82

4.8 Rating 2,364 Reviews

97 %

of reviewers recommend The Essential Fly

4.8

Based on 2,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01757333003

Email:

directors@theessentialfly.com

Location:

Unit 7 Bondgate Industrial Estate,
Selby
North Yorkshire
YO8 3LX

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The Essential Fly 5 star review on 16th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service I received from Essential Fly”

Helpful Report

Posted 3 years ago

“I have always found Essential Fly a very friendly and efficient company with very competitive pricing for the most part and outstanding value for money for some items. On my last purchase order, I was short of a small part of the order but a phone call to the company was received with apologies and a promise that the shortfall would soon be on its way. Overall I have found Essential Fly to be one of the very best on line companies to do business with and like that it's staff are always helpful and knowledgeable.”

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Posted 3 years ago

“Great service, fly's look great 👍”

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Posted 5 years ago

“Good products and prices, just takes a long time to get delivery.”

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Posted 5 years ago

“Order took longer than normal to fulfil and one item not available but purchased from another supplier.”

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Posted 5 years ago

“A first class service with excellent fly fishing products”

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Posted 5 years ago

“Unfortunately the flies I ordered arrived a day after a fishing trip I organised but I must say the flies are of high quality and will definitely order from the essential fly in the future”

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Posted 5 years ago

“I received my ordered flies on the expected date, I have used some of the flies and they appear to be well tied not having disintegrated on the first cast like ones I have purchased in the past from other sellers. I had ordered barbless hooks and received barbed but I easily nipped them off with a pair of pliers. I would purchase from Essential fly again”

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Posted 5 years ago

“very good and serious”

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Posted 5 years ago

“prompt service well tied flies, will use again.”

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Posted 5 years ago

“Its a good and easy site to use, although sometimes some digging is required. Products are fine and arrive in a timely manner and accuracy is good when dealing with lots of tiny bits like flies!”

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Posted 5 years ago

“Great customer services”

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Posted 6 years ago

“Everything was fine that I ordered, no complaints at all. The act of kindness free gifts is bugging me a little though, I've recently spent 40 odd quid on fly tying and I've missed the boat by a couple of days! Ho hum”

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Posted 6 years ago

“Good service, web site complicated”

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Posted 6 years ago

“good service but a small delay which is acceptable due to the circumstances which we are in and thank you very much Mark Norwood.”

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Posted 6 years ago

“This firm carries a great range of fly-tying materials and equipment and offers a wonderful service to its customers. I can heartily recommend them to any potential client. John D Murphy”

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Posted 6 years ago

“Really good company, great service from a good selection of product lines. All delivered quickly.”

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Posted 6 years ago

“Excellent service. Would be 5 stars if, the range of products, was greater. Not that the range is small, as it is but, could be bigger.”

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Posted 6 years ago

“Recently received my order from The Essential Fly and once again my order was completed in good time and exactly as ordered. I know that I have gained loyalty points with past orders but I am not sure how I can use these. Perhaps you could update accounts and make it a little easier to use any accumulated points. I am very pleased with the service you supply. One other question, how will brexir affect my orders in future. Thank You. Martin Ryan.”

Helpful Report

Posted 6 years ago

Thank you very much for your kind feedback. With regards to your loyalty points you can learn how these are earned and redeemed via this link https://www.theessentialfly.com/faq_loyaltypoints.html To see your points, if you login to your account and click order information, you can see how many points you have and their value. Once you have saved up enough loyalty points, you will automatically be offered the choice to spend them at check out via a tick box. With regards to Brexit nothing will change. We will continue to export as we do now. We are experienced at shipping goods worldwide as we currently send orders to over 50 countries. If we can be of any help to you at any time please do not hesitate to get in touch. With best wishes Team TEF

Posted 6 years ago

“I am generally satisfied with the Essential Fly however I have had occasion recently to complain of their bad discount practice which does little to help a loyal customer. You will penalise yourselves as I will think twice before I buy from you again. There are other suppliers who deserve patronage, as well as you!”

Helpful Report

Posted 6 years ago

We are sorry to hear that you are not satisfied on this occasion Mr Whiter. We have looked into this and would like to clarify the situation from here. From time to time we put out offers. Our offers will change through the year as we like to provide our customers with the very best deals and a variety of styles of offers to suit different people or seasons. However we do typically communicate our offers on email to let people know about them initially, then a reminder and then a notice when they are due to end. This we feel gives everyone an opportunity to take advantage, or not, as as they see fit. You will have seen this no doubt on our most recent offer for the registered customer discount code I hope. I believe you may be referring to our clearance offer where, as part of this, our leaders were reduced in price? This offer started just after Christmas as January sale offer. Having emailed about the sale initially, as the offer progressed, we emailed out to all customers on 9th and 13th January to advise them not to miss out on these deals. I understand you placed your order the day after the sale ended. May I point out that when you placed your order, we did not have a free shipping offer on too, it was just the discount on the products. The value of the discount you would have received was £4.31. When you placed your order, you were able to take advantage of free shipping which meant you did not have to pay £3.99. So the impact of this matter is a difference of 32p. We are aware that you spoke with our customer services team about this and they discussed this with you. They tell us that you said you were happy that you had received a discount of some sort and with just a 32p difference overall. We would be more than happy to discuss this with you further and do all we can to help. We genuinely want to do our best for you and provide you with the best service and products for your fly fishing. With very best wishes Team TEF

Posted 6 years ago

The Essential Fly is rated 4.8 based on 2,364 reviews