The Essential Fly Reviews

Name: The Essential Fly
Address: Unit 7 Bondgate Industrial Estate, Selby, North Yorkshire
Rating: 4.82

4.8 Rating 2,364 Reviews

97 %

of reviewers recommend The Essential Fly

4.8

Based on 2,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01757333003

Email:

directors@theessentialfly.com

Location:

Unit 7 Bondgate Industrial Estate,
Selby
North Yorkshire
YO8 3LX

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The Essential Fly 5 star review on 16th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality flies, lines and loop connectors. Delivered when expected for a fishing trip. I can’t wait to cast them out.”

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Posted 6 years ago

“First class materials and a first class service. Highly recommended.”

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Posted 6 years ago

“I liked the fact that I was e mailed straight away that my order had been received with a full list of the materials and then was on its way to me and informed by the royal post of the approx time it was to be delivered, all carried out in a short space of time.”

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Posted 6 years ago

“Excellent service. Would be 5 stars if, the range of products, was greater. Not that the range is small, as it is but, could be bigger.”

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Posted 6 years ago

“parcel came when i was in Tenerife. Good stuff !.”

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Posted 6 years ago

“Customer service is awesome!!!”

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Posted 6 years ago

“Flies arrived in great condition and a fast delivery, a”

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Posted 6 years ago

“Excellent good service”

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Posted 6 years ago

“Item,s came well packaged and on time.”

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Posted 6 years ago

“Received flies quickly and tied to a high standard The Essential Fly offer a really good service. Happy customer ✌️”

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Posted 6 years ago

“Great Service and great product knowledge,easy to deal with,that’s why I go back”

The Essential Fly 5 star review on 2nd February 2020

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Posted 6 years ago

“Excelente calidad a precios razonables con buenos plazos de envío y entrega de los productos”

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Posted 6 years ago

“Recently received my order from The Essential Fly and once again my order was completed in good time and exactly as ordered. I know that I have gained loyalty points with past orders but I am not sure how I can use these. Perhaps you could update accounts and make it a little easier to use any accumulated points. I am very pleased with the service you supply. One other question, how will brexir affect my orders in future. Thank You. Martin Ryan.”

Helpful Report

Posted 6 years ago

Thank you very much for your kind feedback. With regards to your loyalty points you can learn how these are earned and redeemed via this link https://www.theessentialfly.com/faq_loyaltypoints.html To see your points, if you login to your account and click order information, you can see how many points you have and their value. Once you have saved up enough loyalty points, you will automatically be offered the choice to spend them at check out via a tick box. With regards to Brexit nothing will change. We will continue to export as we do now. We are experienced at shipping goods worldwide as we currently send orders to over 50 countries. If we can be of any help to you at any time please do not hesitate to get in touch. With best wishes Team TEF

Posted 6 years ago

“Ordered fly tying starter pack and it arrived promptly in good condition”

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Posted 6 years ago

“Good prompt service”

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Posted 6 years ago

“The flys I ordered were spot on and I tried to find elsewear first delivery was very quick and the website is really useful and easy to navigate around will be ordering again thank you the essential fly again”

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Posted 6 years ago

“I've used Essential Fly for quite a few years, I have found their flies to be consistently good and true to their advertised patterns. Combining fly quality with their excellent deliver service, I am always happy to use them. My recent order was no exception. I would however prefer to see more barbless flies in their catalogue.”

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Posted 6 years ago

“I am generally satisfied with the Essential Fly however I have had occasion recently to complain of their bad discount practice which does little to help a loyal customer. You will penalise yourselves as I will think twice before I buy from you again. There are other suppliers who deserve patronage, as well as you!”

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Posted 6 years ago

We are sorry to hear that you are not satisfied on this occasion Mr Whiter. We have looked into this and would like to clarify the situation from here. From time to time we put out offers. Our offers will change through the year as we like to provide our customers with the very best deals and a variety of styles of offers to suit different people or seasons. However we do typically communicate our offers on email to let people know about them initially, then a reminder and then a notice when they are due to end. This we feel gives everyone an opportunity to take advantage, or not, as as they see fit. You will have seen this no doubt on our most recent offer for the registered customer discount code I hope. I believe you may be referring to our clearance offer where, as part of this, our leaders were reduced in price? This offer started just after Christmas as January sale offer. Having emailed about the sale initially, as the offer progressed, we emailed out to all customers on 9th and 13th January to advise them not to miss out on these deals. I understand you placed your order the day after the sale ended. May I point out that when you placed your order, we did not have a free shipping offer on too, it was just the discount on the products. The value of the discount you would have received was £4.31. When you placed your order, you were able to take advantage of free shipping which meant you did not have to pay £3.99. So the impact of this matter is a difference of 32p. We are aware that you spoke with our customer services team about this and they discussed this with you. They tell us that you said you were happy that you had received a discount of some sort and with just a 32p difference overall. We would be more than happy to discuss this with you further and do all we can to help. We genuinely want to do our best for you and provide you with the best service and products for your fly fishing. With very best wishes Team TEF

Posted 6 years ago

“Robust and good looking flies, even in the smallest sizes, at excellent prices. Well packaged and delivered speedily.”

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Posted 6 years ago

“Well. Tryed flys. Quick delivery”

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Posted 6 years ago

The Essential Fly is rated 4.8 based on 2,364 reviews