The Fire Alarm Supplier Reviews

Name: The Fire Alarm Supplier
Address: 124 Broadkill Rd, Suite #600 Milton, DE, , 124 Broadkill Rd, Suite #600 Milton, DE, 124 Broadkill Rd, Suite #600 Milton, DE, , 124 Broadkill Rd, Suite #600 Milton, DE, Delaware
Rating: 4.78

4.8 Rating 650 Reviews

94 %

of reviewers recommend The Fire Alarm Supplier

4.8

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About The Fire Alarm Supplier:

The Fire Alarm Supplier provides you with the best brands and outstanding customer service. We only work with brand new products and we also offer you a 1-year warranty for all commercial fire alarm systems, including a 30-day money-back guarantee (check our refund policy for more details). See some of our products below or contact The Fire Alarm Supplier to find the perfect solution for your fire alarm project.

Visit Website

Phone:

(480) 870-6686

Email:

info@thefirealarmsupplier.com

Location:

124 Broadkill Rd, Suite #600 Milton, DE, , 124 Broadkill Rd, Suite #600 Milton, DE,
124 Broadkill Rd, Suite #600 Milton, DE, , 124 Broadkill Rd, Suite #600 Milton, DE
Delaware
DE 19968

The Fire Alarm Supplier 5 star review on 26th October 2021

Mike Digiorgio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never gotten shuch a run-around to try to correct a shipping error.”

Helpful Report

Posted 2 weeks ago

“WHAT A SCAM, I PAID THE AMOUNT SHOWN ON THEIR WEBSITE AND THEN THEY REFUSED TO SHIP IT TO ME UNTIL I PAID THEM AN EXTRA $10. THAT WASNT THE AGREEMENT. I PURHCASED IT AND THE SALE WENT THRU. THEY SHOULD OF HONORED THAT. WONT BE BUYING FROM HERE AGAIN BC I DONT KNOW IF THEYLL PULL SOMETHING LIKE THIS AGAIN.”

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Posted 2 weeks ago

“I strongly recommend caution before ordering from The Fire Alarm Supplier. I ordered a specific fire alarm device, but when my order arrived, the item I received was not the item I ordered and appeared to be used, with visible paint marks. I immediately contacted the company and provided photographs documenting the condition when I received it. Their customer service instructed me to return the item, which I did at their direction. After receiving the returned item, the company rejected my refund and claimed that the item had originally been shipped to me in “new condition.” I disputed this because I had already documented the item's condition immediately upon receipt, before returning it. I provided them with the opportunity to review the photographs and correspondence, but they continued to deny the refund. They ultimately sent the disputed item back to me. What is most concerning is that the company relied on its inspection of the item after I returned it, rather than addressing the photographs and evidence showing the condition in which I originally received it. This was not a normal return or a change-of-mind situation. I received an incorrect/used item, reported the issue immediately, followed their instructions to return it, and was still denied a refund. I am posting this review so other customers can be aware of my experience and carefully inspect and video, photograph everything immediately upon delivery before dealing with a return. I have retained the order records, photographs, emails, return documentation, and the company's written refusal of the refund.”

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Posted 1 month ago

“Ordered the wrong part. This company makes it very hard to return or exchange a product. They charge additional fees and they want you to fill out an application and send photos of your product to be returned upon their approval. You better read their application because they can keep it or make you pay additional fees to just return it even after they approve it.”

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Posted 1 month ago

“never received it”

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Posted 1 month ago

“Ridiculous return policy where I was not allowed to return an item because it was "opened" however the website portrayed false information, the customer service representative told me false information before purchasing and yet they would not let me return the item that is brand new, just has open bag when the only way to know it would not work is by opening it!”

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Posted 1 month ago

“After waiting weeks (months); for them to ship my item (which was supposedly out of stock) but taking my money when I ordered, they shipped me the WRONG smoke and CO2 alarms. Now I'm still waiting for them to send me a call tag to take them back and give me a refund or send me what I need.”

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Posted 4 months ago

“I place and online order for 3 smoke detectors (SM310) and The Fire Alarm Supplier sent me 2 smoke detectors of a completely different style and brand, not intended for residential. Apparently no one checked either of the two packing slips as both said quantity of 3 and the style was the SM310. Upon my email and phone calls no assistance was offered in until I began sending things up to the supervisors for assistance. Ultimately they made the order right but it was not an easy process and both the shipping department and customer service department failed and therefore receive a 1 out of 5 star review.”

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Posted 5 months ago

“have not received package yet.”

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Posted 6 months ago

“The customer service person, Debbie Clark, was very good. She tried hard. However, the Fire Alarm Supplier shipping/packaging department messed up 2 times...it was very bad.”

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Posted 10 months ago

“gec3-12wr was ship wrong two times. we returm both times and was told if we can't supply we will issue credit. credit was issue. But you was able to ship the goe-r which is the covers for the gec3-12wr. we can't use cover if we can't get the gec3-12r. Getting the gec3-12r from another.”

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Posted 10 months ago

“Your website had a part I needed at a great price and, I am happy with the timely manner it was delivered, but the hounding of your emails to REVIEW the fire alarm supplier has left me unsure to order from your website again.”

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Posted 1 year ago

“The device came broken. It will need to be returned. Not real happy”

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Posted 1 year ago

“Absolutely horrible experience and horrible customer service. Will never use again and definitely would not recommend purchasing anything from them.”

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Posted 4 years ago

Hello Frank, We definitely apologize for the frustrating experience you've had with The Fire Alarm Supplier. I see we authorized the return of your items and we agreed to proceed with the refund for it once we received them back. I'll contact you again tomorrow, so we can discuss this situation and find a better alternative.

Posted 4 years ago

Hello Frank, We’ve tried to contact you (by phone and email) but unfortunately, we haven’t been able to reach you. As stated in our initial conversation and reiterated now, we are willing to proceed with the full refund for your order, but we’ll need the product back. If you encountered any problems while returning it to us, please let us know.

Posted 4 years ago

“Paid for next day air freight Received it two days later passed it”

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Posted 5 years ago

Hello Regal, I see you placed your order on a Saturday (08/07) and our warehosue is not open on Saturdays, that's the reason why your order was only shipped on Monday. According to tracking number 1Z58079W0107274806, it seems that UPS delayed this delivery and you ended up receiving the product only on Wenesday. Fot that, we apologize and we are already in contact with UPS to check what might have happened. Please let us know if there is anything else we can do for you. Thank you,

Posted 5 years ago

“I’m not happy with the purchase. Is misleading having the wrong picture of what I wanted to buy. Paying a $24.58 shipping for a $3.20 item not cool either.”

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Posted 5 years ago

The Fire Alarm Supplier is rated 4.8 based on 650 reviews