The Fire Alarm Supplier Reviews

Name: The Fire Alarm Supplier
Address: 124 Broadkill Rd, Suite #600 Milton, DE, , 124 Broadkill Rd, Suite #600 Milton, DE, Delaware
Rating: 4.81

4.8 Rating 519 Reviews

95 %

of reviewers recommend The Fire Alarm Supplier

4.8

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About The Fire Alarm Supplier:

The Fire Alarm Supplier provides you with the best brands and outstanding customer service. We only work with brand new products and we also offer you a 1-year warranty for all commercial fire alarm systems, including a 30-day money-back guarantee (check our refund policy for more details). See some of our products below or contact The Fire Alarm Supplier to find the perfect solution for your fire alarm project.

Visit Website

Phone:

(302) 444-0801

Email:

info@thefirealarmsupplier.com

Location:

124 Broadkill Rd, Suite #600 Milton, DE, , 124 Broadkill Rd, Suite #600 Milton, DE
Delaware
DE 19968

The Fire Alarm Supplier 5 star review on 26th October 2021

Mike Digiorgio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received an RMA. Product is brand new, unused. Have to return due to incompatibility because the alarm system was upgraded. 2-wire is for older systems, 4-wire is for newer systems, but they install wireless out of their own convenience. I don’t know why, but that’s the alarm company for you. That’s why this 2-wire sensor cannot be used. The return policy on the shop app indicates that returns are free for US orders. They are expected to follow their own return policy. They give you a form and ask for pictures, which were provided, but still no RMA. Not sure how long it takes them to process an RMA, especially when the process is being followed.”

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Posted 3 weeks ago

“Had 3 orders overnight never got any overnight got reimbursed 1/2 of one no return calls or reimbursed on other would not recommend using there overnight get charged but do NOT get next day”

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Posted 3 weeks ago

“Easy to order, Correct CO2 dectors delivered quickly and on time. Unfortunately One of the 4 detectors failed on install and could not be used.”

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Posted 5 months ago

“The extinguisher was poorly packed in the shipping box, and FedEx literally tossed it on my doorstep.”

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Posted 8 months ago

“I was sent the wrong parts. I sent an email back to your company a week ago and have yet to receive a reply. I could not find a phone number.”

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Posted 10 months ago

Hello Keith, thank you for your contact! We didn't received any email or call from you. I just checked your order and it was delivered according with this tracking number from FedEx: https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=1Z1824VE0224295581 Our email is info@thefirealarmsupplier.com and our phone number is (480) 870-6686. Could you please let us know what part did you receive?

Posted 10 months ago

“the incorrect oitem was sent however -Pily my ServiceRep is wonderufl and efficient!”

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Posted 1 year ago

“I ordered parts last week and chose 2 day shipping. I am still waiting on the parts to arrive.”

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Posted 2 years ago

Hello David, We apologize for any inconvenience this situation has caused. We shipped your order on the same day it came in, but it seems that Fedex lost your package. We shipped another one under 1Z58079W0130089777 (as a Next Day) and I believe you received this new package. UPS is still under investigation about the first package. If you need anything else, please let us know.

Posted 2 years ago

“Not very happy with your customer service dept, been trying for over two weeks to get an RMA via phone calls and e-mails with zero response.”

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Posted 2 years ago

Hello John, Thank you for your contact. We received an email from you yesterday, mentioning the need to return some material and we apologize for the delay to get back to you. A Customer Success representative already got back to you today with all the information you need to proceed. We haven't identified any contact from you before yesterday, but I'm sure we'll be able to figure this out as soon as possible. If you have any questions, you can give us a call any time: (302) 444 0801 EXT 224.

Posted 2 years ago

The Fire Alarm Supplier is rated 4.8 based on 519 reviews