The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service! Bought the lavender drawer liners and you could smell the lavender before you even unwrapped the packaging! This is the real article, proper lavender essential oils obviously used which is a rarity, nowadays, take it from a connaiseur! Would thoroughly recommend! Many Thanks!”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Tina, as a small company we really appreciate it. Glad to hear that you was happy with our service and loved your lavender drawer liners. All of our lavender items are made with pure lavender essential oils from fields in the Cotswolds - they are top quality. Hope you will be back to shop with us again soon, we are already getting new gift lines in for Christmas. Thanks, Graham.

Posted 5 years ago

“Thank you for being so prompt with my order”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Judith, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Dealing with The Garden Fragrance Company is always a pleasure as orders are processed without any hitches and products despatched and received very quickly.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review, as a small company we really appreciate your kind words. Glad to hear that you have always been very happy with our service. Hope you will be back to shop with us again soon, we are already getting new gift lines in for Christmas. Thanks, Graham.

Posted 5 years ago

“I have not used them before but was very pleased with a qguick delivery”

Helpful Report

Posted 5 years ago

Thanks for the lovely review, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“The soap I ordered came this morning and arrived in good condition. I haven't used it yet but I have had it before and it's usually been nice. I've no reason to think it won't be this time.”

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Posted 5 years ago

Thanks for the lovely review June, as a small company we really appreciate it. Glad to hear that your order arrived promptly and I'm sure you will enjoy the soap as much as last time. Hope you will be back to shop with us again soon, we are already getting new gift lines in for Christmas. Thanks, Graham.

Posted 5 years ago

“brilliant service”

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Posted 5 years ago

Thanks for the lovely review Jan, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“I was very pleased with everything i ordered from your company . Lovely products & all good quality. I will definitely be ordering again . Thank you.”

Helpful Report

Posted 5 years ago

Thanks for a lovely review, as a small company it means a lot to us. So glad to hear that you are happy with everything you ordered, be sure to come back to shop with us again soon. We are starting to get some lovely items in ready for Christmas. Thanks, Graham.

Posted 5 years ago

“I ordered in August 2020 scented paper drawer liners and scented sachets. All arrived well and are doing their job nicely. In the drawer liner pack are only 5 sheets though and the size is such that you can not really cut one liner for two drawers. Would have been nice to have at least one more in the pack.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Irina, as a small company we really appreciate it. Glad to hear that your order arrived promptly and you are happy with them. We will pass on the feedback with regards to the number of liners in each pack. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Very pleased with product availability and prices. Delivery speed and packaging also good.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review, as a small company we really appreciate it. Glad to hear that you are happy with our service and prices and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Love the wide selection which is available online particularly Bathing Beauty products at great prices. The sale items often provide lovely gifts, stocking fillers and items to make up a mini hamper which are always well received. Excellent service always.”

Helpful Report

Posted 5 years ago

Thanks for the lovely review, as a small company we really appreciate it. Glad to hear that you love our product range. We add new items every 6-8 weeks and have some lovely things lined up for Christmas. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Love this product , speedy delivery , always packed well”

Helpful Report

Posted 5 years ago

Thanks for the lovely review, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“The service I received was excellent. My product arrived safe & secure within 48 hours”

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Posted 5 years ago

Thanks for the lovely review Rosalie, as a small company we really appreciate it. Glad to hear that your order arrived promptly and hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Loved the products and they arrived really quickly. One of the bottles wasn’t closed properly so had leaked a little bit but apart from that, I will definitely order again! Thank you!”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review Emma, as a small company it means a lot to us. So glad to hear that you are happy with our service and your parcel arrived quickly. Sorry to hear that one of the items had leaked a little, this doesn't usually happen. If you need to return it for a replacement please email us at customerservice@thegardenfragrancecompany.co.uk and we can arrange that for you. We look forward to your next order. Thanks, Graham.

Posted 5 years ago

“I love browsing the Garden Fragrance company website - there's so much choice! I recently purchased Arran Glen Iorsa Calming Mist - which smells lovely and really makes you feel calm/relaxed I also bought Inis Energy Hand Lotion and Inis Energy Cologne Spray All the Inis collection is lovely - its a lovely fresh smell, like being by the sea The website is so easy to use, and delivery is quick. Items well packaged Thank you”

Helpful Report

Posted 5 years ago

Thanks for the lovely review, it's nice to hear what our customers think to both our service and the items we sell. Inis is one of our best selling ranges, it smells really good and is long lasting. We have recently added some lovely new ranges to the website and will be adding more in the run up to Christmas. Be sure to visit us for a browse when starting your Christmas shopping. Thanks, Graham.

Posted 5 years ago

“Easy website to use. Item arrived quickly, it was a present and the recipient was very happy.”

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Posted 5 years ago

Thanks for the 5 star review, as a small company it means a lot to us. So glad to hear that you are happy with our service and your items. It's nice to know your gift was well received. We are getting lots of lovely new items in ready for Christmas so be sure to come back to shop with us again in the near future. Thanks, Graham.

Posted 5 years ago

“An excellent product which was difficult to find elsewhere. The rotatable plug socket was perfect for extra sockets which was because the plug was upside down so this was suitable to be used either way. The service was excellent with plenty of communication from the company and we received it just a few days after we placed the order. Would recommend both the product and the company . Would definetly look at the website again.”

Helpful Report

Posted 5 years ago

Thanks for the lovely 5 star review Sue, as a small company it means a lot to us. So glad to hear that you are happy with our service and your adaptor. We sell a lot of them as they are handy to have. We are getting lots of lovely new items in ready for Christmas so be sure to come back to shop with us again in the near future. Thanks, Graham.

Posted 5 years ago

“Very quick delivery. Lovely products. Would use them again”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review Gayle, as a small company it means a lot to us. So glad to hear that you are happy with our service and your items. We are getting lots of lovely new items in ready for Christmas so be sure to come back to shop with us again in the near future. Thanks, Graham.

Posted 5 years ago

“Items delivered were quickly dispatched and well packaged. Very happy with the product.”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review Rosalie, as a small company it means a lot to us. So glad to hear that you are happy with our service and your items. We are getting lots of lovely new items in ready for Christmas so be sure to come back to shop with us again in the near future. Thanks, Graham.

Posted 5 years ago

“The goods I received from The Garden Fragrance Company were really good. Very prompt with delivery too. Looking forward to their catalogue!”

Helpful Report

Posted 5 years ago

Thanks for the lovely review Charlotte, as a small company we really appreciate it. Our new catalogue comes out in a couple of weeks and we have lots of new products ready for Christmas. Glad you was happy with both our service and your purchases. We look forward to your next order. Thanks, Graham.

Posted 5 years ago

“This was the first time I have ordered anything from The Garden Fragrance Company and I was very impressed with the experience. I received the Bronnley Lemon Scent within 3 days of placing the order on-line, it was well packaged so the contents were secure. I will certainly not only use the company again, but have already recommended it to friends.”

Helpful Report

Posted 5 years ago

Wow, thank you for such a lovely review, as a small company it means a lot to hear you say you will re-order from us and recommend us to friends. Glad you was happy with our service and your purchases. We have lot of new items coming in to stock ready for Christmas so be sure to have a browse again soon. Thanks, Graham.

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews