The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received the goods yet!!! You're usually great so I'm not sure why the delay ...”

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Posted 4 years ago

Hi Helen, I'm sorry that you haven't yet received your order. It was dispatched on 14th Nov via Royal Mail so it should be with you any day now. Unfortunately due to the current situation Royal Mail are experiencing delays with parcel deliveries in some areas and we are finding they are taking 5-9 working days to be delivered. Thanks for your patience. Graham

Posted 4 years ago

“I can’t write a review as I have t received the items yet”

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Posted 4 years ago

Hi Marie I'm sorry that you haven't yet received your order. It has been dispatched (the county map jigsaw will arrive separately as that comes direct from the supplier) via Royal Mail so it should be with you any day now. Unfortunately due to the current situation Royal Mail are experiencing delays with parcel deliveries in some areas and we are finding they are taking 5-9 working days to be delivered. Thanks for your patience. Graham

Posted 4 years ago

“Not very padded! The coat hangers won’t protect my jumpers very well. My previous padded hangers have twice as much padding, dissapointed”

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Posted 4 years ago

“still not received goods so cannot comment”

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Posted 4 years ago

Good morning, I have looked into your order. I can see that it was dispatched via Royal Mail on 29th Sept, we use a 48hr delivery service but unfortunately Royal Mail are still experiencing delays in some areas. I have checked the tracking and can see that it arrived on 3rd Oct at 11am so I assume that you now have it. Enjoy your puzzles. Thanks Graham.

Posted 4 years ago

“If they are going to sell on line they should make sure their stock levels are kept accurate as it is frustrating to place an order and then be told they haven't got any. Fortunately they did refund me immediately.”

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Posted 4 years ago

“The lavender in the bag smelled stale ad I won't be using it.”

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Posted 4 years ago

Thanks for providing your feedback on this item. The Cotswold Lavender items are made using the finest lavender oils from the fields in the Cotswolds. We sell lots of these bags and haven't had this feedback before. Obviously we want our customers to be happy with their purchases so if you want to email us at customerservice@thegardenfragrancecompany.co.uk then we can arrange for you to return the item for a full refund. Thanks, Graham.

Posted 4 years ago

“Goods not received! When will they be delivered? Anna”

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Posted 5 years ago

“I am sorry to say I may not be using this company again. My reason being the VERY poor state that my parcel arrived in. The goods where sent in what I regard as a very flimsy envelope, which had been torn in transit and fixed with "Emergency" tape. The poor packaging meant the Christmas presents I was hoping to sent where not realy fit for purpose. In my opinion the packages should have arrived in a cardboard box and packed so they remained in good condition. My first and last order I'm afraid.”

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Posted 5 years ago

“so far the goods have not been received”

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Posted 5 years ago

“I consider the packaging to be inadequate as the a corner on each puzzle box was slightly crushed. Also on both puzzle boxes the 'celebrating 100 years' stickers were broken in two instances, on each box, (there being four stickers per box). As these issues apply only to both boxes, they don't affect the jigsaw pieces inside, but as they were intended to be gifts, I would have liked the outside appearance to be as perfect as if bought from a shop. No issues with delivery time.”

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Posted 5 years ago

Hi Kevin, Sorry to hear that you was disappointed with your jigsaw order due to the condition the jigsaws arrived in. We do try to package our parcels well enough to withstand the postal service without using wasteful amounts of padding. It appears on this occasion (and it rarely happens) the parcel wasn't packed well enough or it had a bumpy journey to you. Either way it is totally understandable you want the jigsaws in excellent condition. I will be sure to pass your feedback on to our warehouse team. Gibsons have stopped using plastic sellophane on their jigsaws now and have started sealing them only with 4 circular stickers, it appears that these stickers do tear easily and hopefully Gibsons will be addressing this going forward. If you wish to discuss further please feel free to contact me at customerservices@thegardenfragrancecompany.co.uk Thanks Graham.

Posted 5 years ago

“I haven't received the item.”

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Posted 5 years ago

“hi just to let you know that i havent recieved the items i ordered yet was hoping to get them soon as they are a christmas present many thanks john buckley”

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Posted 6 years ago

“The product itself is fine. However the handkerchiefs I ordered have the word spelt wrong on the packaging and as these are a gift I am disapponted. The box says “Handkerchirfs”. I did not realise until I’d thrown away the returns slip.”

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Posted 6 years ago

“I want to know the estimated delivery date of my order - as identified on your email to me. Clearly you know who I am, but when I click the link it wants me to sign up and waste a lot of my time filling out your form so you can better target advertising to me. I don't want to be on your list - I just want to know when my parcel is scheduled to arrive. UGG!”

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Posted 6 years ago

“I have not yet received my order!!!!”

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Posted 6 years ago

“The 'satin-bordered' handkerchiefs certainly are not satin-bordered, and are quite poor quality.”

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Posted 7 years ago

“On the parcel I received it has 2 of 2 marked on the box, I have not received box 1 of 2.”

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Posted 7 years ago

Hi John I believe all of your parcels have now been delivered. Hope you were happy with all items that you ordered. Thanks Lisa x

Posted 7 years ago

“I provided a delivery address different than the billing address, and when I called the company it turned out they made the delivery to my billing address. The delivery address I provided and expect my order to be delivered at is 173 green lanes Newington court N16 9DE”

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Posted 7 years ago

“not good to wait 5 days before ordered was received. NOT GOOD”

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Posted 7 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews