The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order quite quickly. Thank you. I have only given you 3 stars because I was quite surprised how thin they were. Considering they are handkerchiefs I would have expected a slightly thicker fabric. Sorry.”

Helpful Report

Posted 4 years ago

Hi Kathleen, Sorry to hear that you was not entirely satisfied with the hankies. We sell lots of them and rarely receive any negative feedback on them. Hope that you will find them useful. We will take your feedback on board. Thanks Graham.

Posted 4 years ago

“I ordered some scented draw liners and scented wardrobe sachets. The service was very efficient, the products arrived when the seller said they would. The products were beautiful and carefully packaged. Very eye catching product but unfortunately the scent was poor. In intensity. I have used the products but they just don’t smell of anything unless you press your nose against them. When I open the drawers or mooch amongst my clothes in the wardrobe I don’t smell the scent and neither did my husband or my friend, when I asked them both to check my nose! Expensive for the quality, which is a shame. I won’t buy them again.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear that you are not entirely satisfied with your purchases from us. We sell lots of these items and usually get very positive feedback. Some of the drawer liners have stronger scents than others but you should be able to smell them upon opening your drawers. We will pass on your feedback though and hope it won't put you off from ordering with us in the future. Thanks Graham.

Posted 4 years ago

“Very happy with the products, but it took two weeks from purchase to arrival which seems rather a long time.”

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Posted 4 years ago

Thanks for the review David, as a small company we really do appreciate it. Glad to hear that you was happy with your goods. We did dispatch your order promptly, however Royal Mail are really struggling at the moment, they are experiencing unprecedented demand on their services as you can imagine and many deliveries are taking 2 weeks to arrive, even though we pay for a 48hr delivery service. Hope you will consider shopping with us again. Thanks, Graham

Posted 4 years ago

“Would love to review but after 10 days my purchase hasn’t arrived!”

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Posted 4 years ago

“Very disappointed with inis Good service from you but won’t be back”

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Posted 4 years ago

“This is the first time I've bought from The Garden Fragrance Company, and unfortunately I was very disappointed with my purchase of a box of seven ladies' handkerchiefs. The fabric is thin and coarse, the handkerchiefs haven't been edged in the way you'd expect, and when I pre-washed them before use they shrunk badly and, on one hanky, the stitching unravelled. However, the company has since refunded me, so good customer service.”

Helpful Report

Posted 4 years ago

“I am usually pleased with my purchases, a book arrived sodden. The packaging was very poor. Still waiting for a reply to my phone call.”

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Posted 4 years ago

“Dissapointed as the smell is not strong enough”

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Posted 4 years ago

Thanks for the lovely review, as a small company we really do appreciate it. Sorry to hear that you felt the perfume wasn't strong enough. If it is unused in it's original packaging you may return it for a refund. We hope you will shop with us again, we will have lots of new Christmas gift lines available soon. Thanks, Graham

Posted 4 years ago

“Good del. One item out of stock.JS”

Helpful Report

Posted 4 years ago

Thanks for the 5 review Joyce, as a small company we really do appreciate it. Glad to hear that you was happy with our service and delivery. Sorry to hear one item was out of stock, we are doing our best to keep stock levels up but some suppliers are still experiencing issues due to Covid 19. Please come back and shop with us again, we will have lots of new Christmas gift lines available soon. Thanks, Graham

Posted 4 years ago

“I loved the array of gifts. Just one problem, the scented satchets had been crammed in and all were spewing out their contents under their sellophane. One was creased.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Celia, glad you was happy with your gifts. Sorry to hear that the scented sachets had been squished. If you would like to return them for a replacement please email us at customerservice@thegardenfragrancecompany.co.uk and we will be happy to arrange it for you. I hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“The mystery is pot luck, so although good value for money, may not be a bargain”

Helpful Report

Posted 4 years ago

Thanks for the review Yvonne, we are a little disappointed at only getting 3 stars as we like to know our customers are totally happy. I'm sorry you wasn't thrilled with your mystery parcel this time, you are right in that it is pot luck what you receive but the items are always worth over £50 so at £26.99 we feel it is a great bargain. I hope that if there were goods not quite suitable for yourself that you have friends or family that you can give them to for gifts. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 4 years ago

“Reasonable product, I agree with others that it seems very loose which is because of the adjust feature, shame it can't be removed as it could be fixed in either plane and ordered either up or down . However it does work ok.”

Helpful Report

Posted 4 years ago

Thanks for the review, as a small company we really appreciate it. We sell lots of these adaptors as they are such a useful item to have, I'm sure you will be pleased with it. Hope you will be back to shop with us again soon, we are already getting new gift lines in for Christmas. Thanks, Graham.

Posted 4 years ago

“Adaptor does not fit as solidly as indicated in video talk, so needs care plugging in new plugs, prefarebly not changing much. Your web purchase process did not mention delivery charges until last purchase step, so I accepted the extra £2.99, not wanting to waste more time starting with sites stating free delivery of same adaptor at beginning. Have no recollection whether their price was better or worse than your total, but I do no like the way you concealed your delivery charge until final purchase.”

Helpful Report

Posted 4 years ago

Thanks for leaving us a review, as a small company we really appreciate any feedback. Sorry to hear the adapter doesn't fit snugly with your plugs, if you are not happy with it you can return it for a refund. Just drop us an email at customerservice@thegardenfragrancecompany.co.uk and we can sort it out for you. With regards to our postage costs of £2.99 no matter how much you spend, we feel this is a very reasonable charge. We do not make money on the postage cost, and as a small company I'm afraid that we can't afford to offer free delivery as some of the larger companies do. The postage rate is not intended to be hidden, it is clearly stated in the 'Delivery' section of our website. We will take onboard your feedback. Thanks, Graham.

Posted 4 years ago

“6days from order to delivery. Competitive world Postal charge tad on the dear side for one bar No comment quality of goods Unus d so far Need to do better?”

Helpful Report

Posted 4 years ago

Hi Gerald, Thanks for your feedback. Sorry to hear you are a little disappointed with the time it took for your delivery to arrive. I can see that you ordered on Wednesday and we dispatched it the following day (Thursday) with Royal Mail. We actually pay for a 48hr delivery service but in these challenging times, in some areas, Royal Mail are taking slightly longer to deliver, not forgetting that they no longer deliver parcels on Saturday/Sundays. We dispatched your order quickly, I'm afraid that once Royal Mail have it we can't do anything to speed it up for you. With regards to the postage rate of £2.99, we feel this is very reasonable and we keep it at this set price, no matter what you spend. As a small company we are unable to offer free postage as some of the larger companies do, however we also don't charge £4.99 as many of the smaller companies do. I hope you won't be discouraged to shop with us again in the future, we are doing our best! Thanks, Graham.

Posted 4 years ago

“I bought a 60ml pot of Cotswold Lavender Foot Gel and it arrived safely and promptly. The product is bright blue and stains your finger(nail)s - temporarily - so I have to wear a plastic glove to apply! It does not have a distinctive fragrance or effect, but is mildly refreshing on the feet.”

Helpful Report

Posted 4 years ago

Thank you for the feedback and your review. As a small company it is useful to see what our customer's think. I haven't heard anyone mention the fingernail staining before - glad it's only temporary! We have lots of positive feedback on the foot gel, keep using it and hopefully you will notice the positive effect it has. Thanks, Graham.

Posted 4 years ago

“received within few days, the talc tin little dent & seal on other talc box could be sealed better.overall please. Discount on two tins purchase never taken off. Not damaged by courier but the packer squeezing the two tins of talc and round cardboard talc content into a square box.”

Helpful Report

Posted 4 years ago

Thanks for the review Helen, I have looked at your order and the £1 multi-buy discount was taken off at checkout. I'm glad to hear the order arrived quickly but sorry to hear it wasn't in perfect condition. We very rarely have any damaged items reported but I will be sure to pass this feedback on to our warehouse packers. If you would like to return the dented talc for a replacement then please feel free to contact us at customerservice@thegardenfragrancecompany.co.uk Thanks, Graham.

Posted 4 years ago

“no one answered telephone , did talk to someone after a good while”

Helpful Report

Posted 4 years ago

Thanks for the review, sorry to hear that it took you a while to get through on the telephone. As far as I am aware we haven't had any long queues on the phones so I expect you may have been unlucky. I hope it doesn't deter you from shopping with us again and hope that you are happy with your purchases. We also accept orders via post or online too. Thanks, Graham.

Posted 4 years ago

“MY WIFE, MOIRA MIFSUD, PASSED AWAY IN HOSPITAL ON THE 2ND OF JANUARY 2020. SHE ALWAYS ENJOYED BEING A MEMBER OF YOUR COMPANY . I AM CONSIDERING MOVING HOUSE TO ANOTHER AREA. MAY I REQUEST TO PLEASE DISCONTINUE HER MEMBERSHIP , WITH GREAT THANKS FOR YOUR SERVICES IN THE PAST,,,,,,,,,YEARS. YOURS SINCERELY Mr. CONSTANTINE MIFSUD.”

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Posted 4 years ago

“the web site was reasonable, the delivery was good except the web site stated if i spent over £40 postage was free i spent £46 but was still charged £1.95 postage.”

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Posted 5 years ago

“Speedy delivery, item is a bit flimsy , does the job”

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Posted 5 years ago

Thanks for the feedback Christine, I'll be sure to pass it on. The RotoSockets are really handy so hope you will be pleased with it. Thanks, Graham.

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews