The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was one I had purchased before and was just as I remembered. Purchase was easy and arrived well packaged.”

Helpful Report

Posted 3 years ago

“I was happy with my purchase. The only issue was I thought the delivery charge was a little excessive. Overall a good experience”

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Posted 3 years ago

“Ordered a birthday present for a friend, products were well packaged and arrived in good time and completely undamaged. My friend was very pleased with her gift.”

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Posted 3 years ago

“Good products and easy to order. Ed be nice to have a ‘gift message’ option but otherwise good.”

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Posted 3 years ago

“Great service thank you and luurrrrve what I ordered. No probs with delivery so under present circumstances - brill!! Thanks for everything and good luck in all. Will def be in touch again.”

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Posted 3 years ago

“Pleased with my purchase. Arrived in good time, Thank you.”

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Posted 3 years ago

“Delivered promptly and just what I wanted.”

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Posted 3 years ago

“Prompt delivery and service. Product just what I’d ordered.”

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Posted 3 years ago

Thanks for the lovely review. As a small company it means a lot to us and we care about each and every order we receive. Glad to hear you are happy with our service and your items. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Goods arrived in good time. Surprised did not get e-mail order confirmation when order was placed. Sent 3 emails but got no reply at all.”

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Posted 3 years ago

Hi Tony Thanks for the review, glad to hear that your goods arrived in good time. We always send a confirmation email and also an email once your parcel has been dispatched. I wonder if they went into your spam folder? It's strange that you didn't receive them. We also never received any emails from you - we always reply to messages within 24hrs so it seems like there must be some technical issue with our emails to each other. Anyway, I hope it won't put you off from ordering from us again. Thanks, Graham.

Posted 3 years ago

“Great range and prices very reasonable.”

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Posted 3 years ago

Thanks for the lovely review Terence. As a small company it means a lot to us and we care about each and every order we receive. Glad to hear you are happy with our service and your items. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Apart from the fragrance being gorgeous, this company offer 1st class service and quick delivery”

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Posted 3 years ago

Thanks for the lovely review Beverley. As a small company it means a lot to us and we care about each and every order we receive. Glad to hear you are happy with our service and your items. Being called 1st class is what we aim for! We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Bought the Cotswold lavender foot gel. Nice smell and soothing. Good price.”

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Posted 3 years ago

Thanks for the great review. As a small company it means a lot to us and we care about each and every order we receive. Glad to hear you are happy with our service and your items. The Cotswold Lavender range smells great, we sell lots of it. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Bought some gents handkerchiefs. Nice colours, nice size, the material is a little on the fine/thin side but they ok as handkerchiefs go. Washed well.”

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Posted 3 years ago

Thanks for the great review. As a small company it means a lot to us. Glad to hear you are happy with our service and your handkerchiefs, it's surprising how difficult it is to find them for sale these days. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Prompt delivery. Gardeners barrier handcream bought for a birthday present was very well received.”

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Posted 3 years ago

Thanks for the great review Pamela. As a small company it means a lot to us. Glad to hear you are happy with our service and your hand cream. We hope that you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“Arrived a little late due to present conditions but pleased with the product”

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Posted 3 years ago

Thanks for the review, as a small company it means a lot to us. Glad to hear you are happy with your items though sorry it took a little later than expected to arrive. Royal Mail are still experiencing delays with parcel deliveries in some areas due to the pandemic. Stay safe. Thanks, Graham.

Posted 3 years ago

“I bought a beautiful moth/butterfly mug from The Garden Fragrance Company, really delighted with it. I was looking for lavender chocolate at the time so it was an added bonus. Sadly I didn't enjoy the chocolate quite as much”

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Posted 3 years ago

Thanks for the review Georgina. As a small company it means a lot to us. Glad to hear you are happy with our service and your items. I imagine the chocolate lavender is a little unusual, I haven't tried it myself! Hope you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“As always delivered as soon as possible in these difficult times all the products to the same standard as expected RECOMMENDED.”

Helpful Report

Posted 3 years ago

Thanks for the great review. As a small company it means a lot to us. Glad to hear you are happy with our service and your items. Hope you will be back to order again soon. Stay safe. Thanks, Graham.

Posted 3 years ago

“We needed new jigsaw puzzles, you provided a good selection to choose from and they arrived quickly and well packaged - thank you - you saved our sanity during January 2021!”

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Posted 3 years ago

Thanks for the lovely 5 star review. As a small company it means a lot to us. Glad to hear you are happy with our service and your jigsaw puzzles. We are doing our best to keep our jigsaw stocks up, they are selling very fast whilst in lockdown! We are also keeping prices as normal, unlike other places that are inflating them. Hope you will be back to order some more. Happy puzzling. Graham.

Posted 3 years ago

“I was very impressed by the ease of order ng and particularly in the extremely rapid delivery. IO very mush like the products they are pleasant to use, the only niggle I have, is that I would like the scent to be stronger. I cannot smell either shower gel when I am using it, nor is there a residual scent on my skin. I don't know who delivered the parcel, my Carer took the delivery.”

Helpful Report

Posted 3 years ago

Thank you for the review, as a small company it means a lot to us. We are happy to hear that you was impressed with our service and delivery. We are sorry to hear that you feel the scents are not strong enough, we will pass this feedback on. Thanks, Graham

Posted 3 years ago

“Ideal thanks”

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Posted 3 years ago

Thank you for the lovely review. We are happy to hear that you was impressed with our service and delivery. Please come back and shop with us again soon, we update our ranges every 6-8 weeks and have lots of great gift ideas. Thanks, Graham.

Posted 3 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews