The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would like to write a review but currently confused by what has been sent etc and have emailed with no reply. Not very happy as bought this for going away.”

Helpful Report

Posted 2 years ago

“Graham I am sorry to write this but I was extremely disappointed with the candle I purchased from you . The dark brown jar reminded me of a jar of ointment.There was hardly any perfume once the candle was lit.”

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Posted 3 years ago

“I bought two boxes of ladies hankies. They were I believe from two different companies making them. One packet the machine stitching around the edge was very shoddy and the other packet the material was so see-through, a paper tissue hankie would have been thicker. So no, not impressed at all.”

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Posted 3 years ago

“Never received my order!”

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Posted 3 years ago

“Good products, and delivery times. Well done!!!”

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Posted 3 years ago

“I have not received my purchase yet. I ordered it on 10th November so should have received it by now. Please look into the situation and if necessary refund my Pay Pal account. Thank you.”

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Posted 3 years ago

“Sorry but The puzzle I ordered has not been delivered yet”

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Posted 3 years ago

“I ordered a gift set at the beginning of October and still not arrived. I have written e mails and had no response at all. This was a gift so I am disappointed, since I have bought from here before with good service. I have been asked to review my purchase and been sent a catalogue, yet no explanation to when my stuff will arrive?! Queries are supposed to be resolved in under an hour , and it's been 3 weeks!”

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Posted 3 years ago

“Not received goods yet....Still waiting”

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Posted 3 years ago

Hi Denise We have responded directly to your email this morning. I'm afraid Royal Mail are experiencing delays in some areas due to a huge increase in demand on their services and the problems that the pandemic brings. Many deliveries are taking longer than they should at the moment. I hope your order will be with you very soon. Thanks, Graham

Posted 3 years ago

“I ordered a gift for my daughter and still waiting for it to arrive?”

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Posted 3 years ago

“We have not yet received order 99463. The last I heard was that it had been dispatched on 19th Oct. but so far no sign of it. I have entered only one star even though it's not relevant because I am unable to submit my reply without one. Peter Jackson”

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Posted 3 years ago

“Order No 97710 I would if the order had arrived. Repeated enquires as to dispatch date have not been answered. This was to be a birthday gift and now time is running out. It was a stock item when ordered. Please advise, thank you. J Jardine”

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Posted 3 years ago

“Our puzzles still haven’t been delivered - usually we receive our order quickly but not this time. Could you please investigate. Thank you.”

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Posted 3 years ago

“Unfortunately, I am still awaiting delivery of the perfume I ordered last week. Very disappointed in the service and I will not be ordering any more or recommending this company to anyone else.”

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Posted 3 years ago

“Too early to write a review as the goods have not arrived yet.”

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Posted 3 years ago

“Dear Graham I am afraid I can’t write a review about the product as it hasn’t arrived. It’s been 7 days since I placed the order,”

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Posted 3 years ago

Sorry to hear that your order has not yet arrived. It was dispatched on 20th July via Royal Mail 48hr delivery. In these challenging times we have found that in some areas Royal Mail are taking around 7 working days to deliver. If it hasn't arrived in the next couple of days, please email us at customerservice@thegardenfragrancecompany.co.uk and we will sort it out for you. Thanks for your patience, Graham.

Posted 3 years ago

“Your website is useless, no matter how many times I used search it kept bringing up the same page every time. I could not access the perfume or jigsaws so unable to place an order!”

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Posted 4 years ago

“Very poor service i'm afraid. The mug I had sent for arrived with a big chip out of the top, because of the inadequate packaging. I understand the damage could have happened during the delivery process but there is no excuse for the mug not being bubble wrapped and protected properly. So I'm sorry but I've got nothing good to say, and I'm not usually a complainer. But you wanted a review good or bad, so here it is. I am currently waiting for a replacement mug so hoping this one arrives in mint condition.”

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Posted 4 years ago

Hi Tony, We are very sorry to hear that your mug arrived damaged. Your replacement mug will be with you later in the week and I have refunded your return postage back to your payment card. We have asked our warehouse to ensure the mug is better packed to avoid any breakages again. They do normally get the packaging right (there is a fine balance between being enough to withstand delivery and going over the top and creating unnecessary waste) but on this occasion I agree it needed some extra protection. We hope that our swift resolution of your problem will give you the confidence to shop with us again in the future. Thanks Graham.

Posted 4 years ago

“Ordered something 1 month ago. Still not arrived. My girlfriends birthday was 2 weeks ago. Very very very poor”

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Posted 5 years ago

“Have not received these goods yet. I hope they come soon.”

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Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews