The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Bronnley fragrance. Great service and great price. Will use again. Transaction completed without contact over the web. On my experience, I Would recommend this company .”

Helpful Report

Posted 4 years ago

Thanks for the great review Julie, as a small company we really appreciate it. Hope you enjoy the Bronnley fragrance, we have lots more for you to choose from when you need another. We have lots of lovely gift ideas too. Hope you will be back to shop with us in the near future. Thanks, Graham.

Posted 4 years ago

“Great prices and products .delivery was slower than you would expect but you have to accept it at this challengeing time”

Helpful Report

Posted 4 years ago

Thanks for the review Mark. Glad to hear that you are happy with your purchases and our service. As a small company we strive to be the best we can. We aim to dispatch orders next day on a 48hr delivery but Royal Mail have been taking considerably longer than this to deliver in some areas. Thanks for your understanding. Graham.

Posted 4 years ago

“Delivery time was very good and was satisfied with the product bought”

Helpful Report

Posted 4 years ago

Thanks for the great review, as a small company we really appreciate it. Please come back to shop with us again soon. We are always updating our ranges and our Sale section. Thanks, Graham.

Posted 4 years ago

“Easy to do business with and quick delivery.”

Helpful Report

Posted 5 years ago

Thanks for the great review, as a small business it means a lot to us. Hope you will be back to shop again soon. Thanks, Graham.

Posted 4 years ago

“I ordered a gift to be sent to my sister-in-law for her birthday. She received it in good time and telephoned to say she was delighted with all the products I had chosen and looked forward to using them.”

Helpful Report

Posted 5 years ago

Thank you for the 5 star review, as a small company we really do appreciate it. Great to hear that your sister was happy with her gifts. Come back and shop with us again soon. Thanks, Graham.

Posted 5 years ago

“excellent service and good quality products.”

Helpful Report

Posted 5 years ago

Thank you for the review, as a small company we really do appreciate it. Please come back and shop with us again in the near future. We update our ranges every 6-8 weeks. Thanks, Graham.

Posted 5 years ago

“Arrived quickly and happy with postage cost. Slightly disappointed with the flimsy packaging and the dispensing top was broken so awaiting a replacement.”

Helpful Report

Posted 5 years ago

Thanks for the review Kathyrn, we are sorry to hear your item arrived damaged. It's a fine line between using enough packaging to protect an item and using too much and being wasteful. We normally get it right but odd times parcels take more of a bumpy journey. Hope it hasn't put you off shopping with us again, your replacement is on it's way! Thanks, Graham.

Posted 5 years ago

“The lavender spray is fresh and packaged to a very good standard, wrapped in bubble wrap. Efficient delivery, very happy wiht my purchase thank you.”

Helpful Report

Posted 5 years ago

Thank you for the great review, glad you was happy with our service, delivery and your goods. Please come back to shop with us again in the near future. Thanks, Graham.

Posted 5 years ago

“Thank you goods arrived very quickly, and pleased with it”

Helpful Report

Posted 5 years ago

Thank you for your review, glad to hear that you were happy with both the goods and our service. Our team are working hard to get orders to you as quickly as possible in these challenging times. Please shop with us again in the near future. Thanks, Graham.

Posted 5 years ago

“Order came quickly and looking forward to doing the two new jigsaws”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback, as a small company it means a lot to us. You are one of many of our customers turning to jigsaws to keep occupied during the lockdown. We are doing our best to keep our stock levels up and get new designs in. Hope you enjoy your puzzling. Thanks, Graham.

Posted 5 years ago

“Delivery was took too long”

Helpful Report

Posted 5 years ago

Thanks for the review Peter. Having looked at your order placed on a Saturday, we did dispatch it as soon as possible (the Monday). We have found that in some areas parcels are taking longer than normal to be delivered. We use a 48hr delivery service with Royal Mail but in the current situation a delay may be experienced which is out of our control. We hope this won't deter you from ordering with us again in the future. Thanks, Graham.

Posted 5 years ago

“I am still to receive my latest purchase, but everything I have purchased before has been excellent.No problems.”

Helpful Report

Posted 5 years ago

Hi Brenda, Thanks for the review. Your latest order was dispatched on the 30th March and even through Royal Mail are taking a little longer to deliver in some areas I expect you will have received it by now. If not, please give our customer services a call on 0843 289 9534. Hope you enjoy your latest purchase and will be back with us to shop again soon. Thanks, Graham.

Posted 5 years ago

“i find this company good for post and packing at £1 99”

Helpful Report

Posted 5 years ago

Thank you for your review, as a small company these reviews mean a lot to us. We try to offer the best post and packing service we can and at £1.99 (no matter how much you spend) and we think this is good value. We hope you will order from us again in the near future. Thanks, Graham.

Posted 5 years ago

“Have just bought jones the bones oil it is very good I was recommended your site by a friend very good service.”

Helpful Report

Posted 5 years ago

Hi Christine, Thanks very much for your review and for ordering from us after your friend's recommendation. We get lots of positive feedback on the Jones the Bones Oil so hope it's making a difference for you. Please come back and shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Very quick delivery. Nicely packed with no waste.”

Helpful Report

Posted 5 years ago

Thanks for the positive feedback Norma. We aim to dispatch orders same/next day so they arrive as soon as possible and we offer great value £1.99 delivery. Glad you was happy with our service and hope you'll be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“I was late ordering for a birthday and they were very helpful and got it to me really quickly. Good prices, too.”

Helpful Report

Posted 5 years ago

Thanks for the review Margaret. We always aim to dispatch goods same or next day so that they arrive with customers as quickly as possible. At just £1.99 for delivery, we think that it's great value too! Although we are only a small company we do try our best to be competitive on price against the bigger companies but also have the added benefit of more personal service. Thanks again, Graham.

Posted 5 years ago

“Thank you very quick delivery Keep up the good work. Pete & Susan Newbury Berkshire”

Helpful Report

Posted 5 years ago

Thanks so much for your kind review. We always dispatch goods same or next day so they arrive as quickly as possible. We hope you will buy from us again in the near future and recommend us to family and friends. We will certainly keep up the good service! Thanks, Graham.

Posted 5 years ago

“Beautiful scents. Excellent products. Great service and sales service.”

Helpful Report

Posted 5 years ago

Thanks for the kind words Susan. We do have some really beautiful scents from a range of different brands. Glad you was happy with our service and hope you will buy from us again in the near future. Thanks, Graham.

Posted 5 years ago

“Although something was missed out of my parcel, it was quickly sorted out and I have no complaints. The service was very good.”

Helpful Report

Posted 5 years ago

Thanks for your kind words Barbara. Glad everything was sorted quickly for you and you was happy with our service. We hope you will order from us again in the near future. Thanks, Graham.

Posted 5 years ago

“Chosen goods arrived quickly, they were ordered to give as gifts, so currently I have no other feedback to offer.”

Helpful Report

Posted 5 years ago

Thanks for the review, glad that you was happy with our service and I hope that the recipients are happy with their gifts! Hope that you will place an order with us again in the near future. Thanks, Graham.

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews