The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy because of the way your very courteous Customer Service Lady dealt with my query and arranged for a replacement.”

Helpful Report

Posted 8 years ago

Hi Lavinia, I dealt with your query. Sorry that you experienced some problems with your torches, I'm hoping that the replacement one has reached you and you are now happy with your purchase. Any more problems, please get in touch. Thanks Lisa x

Posted 8 years ago

“I am rather disappointed I could not obtain certain items from Michel Design company due to insufficient supply. I did get Spruce body lotion, but the dispensing pump on it does not work ! Quick delivery.”

Helpful Report

Posted 8 years ago

Sorry to hear that you were unable to order the items that you wanted, occasionally our suppliers run out of stock and we are unable to get any more from them. I'm sorry that the pump on your body lotion is faulty, please call our customer service team on 0843 289 9534 if you would like a refund. Thanks Lisa x

Posted 8 years ago

“Thank you for the perfume, lovely packaging and prompt postage. However I am not too happy with the fragrances which were bought as presents for my son and daughter who are both vegan. I am not sure whether to return and have a refund?”

Helpful Report

Posted 8 years ago

Hi, thank you for the positive feedback on our service. Could you please contact us on 0843 289 9534 as our records show you ordered drawer liners not fragrances. Kind regards. Graham, Director.

Posted 8 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews