The Garden Fragrance Company Reviews

Name: The Garden Fragrance Company
Rating: 4.79

4.8 Rating 2,086 Reviews

96 %

of reviewers recommend The Garden Fragrance Company

Company Reviews

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Metrics

4.8

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Phone:

01543418546

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The Garden Fragrance Company 5 star review on 17th February 2021

Brian Barnard

The Garden Fragrance Company 5 star review on 31st January 2021

Christine Dawson-de-camps

The Garden Fragrance Company 5 star review on 28th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a very efficient service with good quality products”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review Melonie, as a small business we really appreciate it. We do our best to get deliveries out the next day so that they reach you as soon as possible. We have some lovely gift ideas too. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Everything was just what I wanted and delivered on time”

Helpful Report

Posted 5 years ago

Thanks for the 5 star review, as a small business we really appreciate it. We do our best to get deliveries out the next day so that they reach you as soon as possible. We have some lovely gift ideas too. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Quick delivery. lovely products”

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Posted 5 years ago

“The goods I ordered arrived as ordered, well packed and prompt.”

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Posted 5 years ago

Thanks for the 5 star review Gillian, as a small business we really appreciate it. We do our best to get deliveries out the next day so that they reach you as soon as possible. I will ensure the warehouse team see your feedback as they do a great job of the packing for us. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Great company, terrific products and fast delivery. Nothing else to add.”

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Posted 5 years ago

Thanks for the 5 star review, as a small business we really appreciate it. We couldn't ask for nicer words, I will ensure the team get to see your feedback too. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Beautiful soap good delivery”

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Posted 5 years ago

Thanks for the 5 star review, as a small business we really appreciate it. Glad that you are happy with the soaps, they smell lovely. Hope you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Very pleased with the quick response and delivery of my items ordered.”

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Posted 5 years ago

“Prompt service for a refill for the best smelling room fragrance ever!”

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Posted 5 years ago

Thanks for the review Simon. The Summerdown Mint range is really good, we love the reed diffuser too and it's great you can buy refills. Hope you will be back to try some more products from their range. Thanks, Graham.

Posted 5 years ago

“A lovely company to deal with - easy website ordering, excellent products and excellent customer service. Thank you!”

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Posted 5 years ago

Thanks for such a positive review, as a small company we really do appreciate it. We aim for excellent customer service so this has made us very happy to hear. We look forward to your next order. Thanks, Graham.

Posted 5 years ago

“Description of product spot on. Price very competitive. Updates on delivery very good & it arrived earlier than expected. I’ll definitely use The Garden Fragrance Company again.”

Helpful Report

Posted 5 years ago

Thanks for a great review, as a small company we really appreciate it. We do our best to be competitive on price against the bigger companies so I'm glad you felt that we were. We will look forward to your next order. Thanks, Graham.

Posted 5 years ago

“excellent service and fast delivery time”

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Posted 5 years ago

Thanks very much for a great review. As a small company, we really do appreciate you taking time to comment and hope that you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“Good price, fast dispatch and delivery, solid packaging - highly recommended.”

Helpful Report

Posted 5 years ago

Thanks very much for a great review, I will be sure to pass on your feedback to the warehouse team. As a small company, we really do appreciate you taking time to comment and hope that you will be back to shop with us again soon. Thanks, Graham.

Posted 5 years ago

“arrived very fast .But post office security had opened it”

Helpful Report

Posted 5 years ago

Thanks for the review and delighted it was you with so quickly. I've checked with the warehouse and the tape we use does have 'security' pre-printed so may explain your concern. Enjoy the Inis perfume, its our best seller and smells amazing. Thanks, Graham.

Posted 5 years ago

“I have recently stated sending my oders/fragrances/toiletries by e-mail , as I had to order by phone when both of my arms were paralysed ( now recovered). As always my order was sent promptly ( 3 working days)”

Helpful Report

Posted 5 years ago

Thanks for the review Peter, as a small company we really appreciate it. Glad to hear that you have made a recovery with your arms, online ordering is much easier and safer in these challenging times. Hope you will be back to order with us again soon. Thanks, Graham.

Posted 5 years ago

“Excellent service. Very prompt”

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Posted 5 years ago

Thank you for your review, as a small company we really do appreciate it. Glad to hear that you was happy with our service. We look forward to your next order. Thanks, Graham.

Posted 5 years ago

“Excellent my partner was over the moon”

Helpful Report

Posted 5 years ago

Thanks for the great review Philip, as a small company it means a lot to us. It's great to hear what our customers think and glad to hear that your partner was happy. Inis is our best selling range, it's very popular as it smells so good. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 5 years ago

“Love my Inis body butter, always buy from The Garden Fragrance as it is a good price and quick delivery, very satisfied thank you.”

Helpful Report

Posted 5 years ago

Thank you for your review Beverley, as a small company we really do appreciate it. Inis is our best selling range and it's clear to see why as it smells lovely. Thanks for using us regularly, we do our best to stay competitive with the bigger companies. We look forward to your next order. Thanks, Graham.

Posted 5 years ago

“A good range of products to choose from, prompt delivery and helpful people.”

Helpful Report

Posted 5 years ago

Thanks for the great review Ann, as a small company it means a lot to us. It's great to hear what our customers think. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 5 years ago

“The glass soap dishes are really beautiful and nicely packed in separate gift boxes. A very good service.”

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Posted 5 years ago

Thanks for the great review Marianne, as a small company it means a lot to us. It's great to hear what our customers think. The Michel Design ranges are so pretty and make lovely gifts. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 5 years ago

“Excellent service.”

Helpful Report

Posted 5 years ago

Thanks for the great review, as a small company it means a lot to us. It's great to hear what our customers think. Hope you will be back to order with us again soon, we have some exciting new ranges in the pipeline. Thanks, Graham.

Posted 5 years ago

The Garden Fragrance Company is rated 4.8 based on 2,086 reviews