The Garden Pharmacy Reviews

Name: The Garden Pharmacy
Address: 17 SOVEREIGN PARK, NW10 7QP, LONDON
Rating: 4.88

4.9 Rating 3,745 Reviews

98 %

of reviewers recommend The Garden Pharmacy

4.9

Based on 3,745 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

02076320232

Email:

support@garden.co.uk

Location:

17 SOVEREIGN PARK, NW10 7QP
LONDON
NW10 7QP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual, delivered rapidly, packaged nicely and in good order. We ordered Man by Jimmy Choo, and the receiver absolutely loved the scent.”

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Posted 4 years ago

Many thanks for your kind compliments..,we are delighted it was a success! (and I presume you meant to make it 5 star review, not one!)

Posted 4 years ago

“Product arrived at least 30 days later than promised. The item was back ordered. I was not updated and received no contact until I enquired as to why there was such a long delay. I also had to 'repay' on my PayPal account because the 30 day rule had expired. All this added to the delay. No offer of any recompense was received. Product arrived when I was not in. I had to wait over the weekend before I could pick it up.”

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Posted 4 years ago

“Excellent communication and service, thank you.”

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Posted 4 years ago

Very many thanks for the review. We are delighted that you were happy (and I assume ... and hope...that the one star rating was an error!)

Posted 4 years ago

“Out of stock offered refund haven’t recieved it”

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Posted 5 years ago

Thank you for the comment. Our stock arrived the next day, and your parcel was delivered to you on 18.6.18

Posted 5 years ago

“I ordered one Item which was in picture and I've got another item which they said is same but is another pack like is new pack ....an I found same item with new pack and I send pictures I said for me is not the same but Harry Ganz from customer service repeated me 10 time is same ....and said to me I can send back but 4 pounds for delivery I will not get back and money for return also I have to pay and I will not get back...so I think this is ridiculous never I didn't have like this....I will not recomend this company someone....”

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Posted 7 years ago

“The web site and description shows and describes a beige candle holder and we received a green candle holder which did not match our decor.”

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Posted 7 years ago

“I paid for next day delivery and still have not received my order. Hopefully it will arrive today. Not impressed.”

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Posted 8 years ago

“Gardens pharmacy its the bests !!!!”

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Posted 9 years ago

“The delivery service you are using to deliver in Portugal - FedEx - is just too bad to be true! You should consider changing to another delivery company or just deliver your items through the traditional postal services. I'm pretty unsatisfied with the delivery service you have right now. I didn't yet received the product I bought and it was shipped on the last 24th of April! I've already called FedEx twice, today, in order to see where can I go to pick up my package. They were just unable to tell me if I can go there and pick it up. Simply ridiculous!!! Adding to this, the tracking of the package - that we can access on the FedEx site - just states that it has been delivered on the 29th of April. Simply unbelievable!”

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Posted 9 years ago

Hi can you please email me the details so I can chase up Fedex - this is unacceptable and I will get this sorted for you once I receive your information

Posted 9 years ago

“I ordered a Dermablend product online. I did not notice that there was a no return policy when I ordered (have subsequently seen this). Shade choice was Light, Medium or Tan. I went for light. When I got the product it was much darker than my skin tone and totally unsuitable. When I emailed the company asking if I could return it - they have refused saying they have a no return policy. They further added that if I wanted an exact skin tone match - I should visit a stockist. It does not say this anywhere on the product description. Very POOR customer service and couldn't care less attitude.”

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Posted 10 years ago

“Usually I'm a satisfied customer. This time, however, I am not. As usual, I requested delivery using a 'signature on delivery' method (Recorded / ...), but the package was just left with our other mail.”

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Posted 10 years ago

“Product arrived very quickly but the colour was not as I thought it was from the website.”

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Posted 10 years ago

“The item I received was not the one I ordered. I especially wanted to by the item on-line, as it is NOT sold in department stores or airport stores here in Finland. I hope the quality of your deliveries is not this low always and hope to get the instructions how to replace the item.”

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Posted 10 years ago

“Hello I'm sorry.I can't let a review because the products not arrived.Have a nice day.”

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Posted 10 years ago

“I madean order”

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Posted 10 years ago

Unfortunately, this customer placed the order twice, and then complained when two orders arrived.

Posted 10 years ago

“Just 1 tiny sample with my 170 £ Chanel purchase... Very disappointed :-(”

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Posted 10 years ago

“Colours were difficult to match on website could have done with shade lighter”

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Posted 10 years ago

“I was cheated. I asked to get my item as a gift or lower price, so i dont have to pay for taxes. They said yes, we will send your item as a gift or lower price so you dont have to pay for taxes. But they did not send my item as a gift or lower price as we agreed. When I got my item, I had to pay 51 USD for customs. Thnx u alot!!!!!!!!!!! I will never order from you again”

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Posted 10 years ago

“WOULD NOT RECOMMENDED AT ALL HAD TO GO TO MANUFACTURER AS CUSTOMER SERVICE WAS NOT EXCEPTABLE”

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Posted 10 years ago

“My order didn't arrive. Another was sent, postage wasn't refunded. When the replacement was sent I saw that I had been charged for something that is given away as a free sample!!! Terrible customer service.”

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Posted 10 years ago

The Garden Pharmacy is rated 4.9 based on 3,745 reviews