The Harley Medical Group Reviews

Name: The Harley Medical Group
Address: The Observatory, 40 Clerkenwell close, London
Rating: 1.67

1.7 Rating 92 Reviews

16 %

of reviewers recommend The Harley Medical Group

1.7

Based on 92 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About The Harley Medical Group:

PLASTIC AND COSMETIC SURGERY

Visit Website

Phone:

02072918914

Email:

kathryn.jones@harleymedical.com

Location:

The Observatory, 40 Clerkenwell close
London
EC1 0AW

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Anonymous

Anonymous // 01/01/2019

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“STEER WELL CLEAR OF The Harley Medical Group! Worst experience ever. I had a mis-sold rhinoplasty in March 2018 of which the results determined all 3 of the defeats I had had the surgery to correct were all still present. I later found out from another surgeon that the wrong kind of surgery has been performed and would never have fixed the defeats. The surgeon who performed my surgery went AWOL and Harley didn't seem to know when or if he was coming back and left me in limbo for months and wouldn't assign me a different surgeon who was present and working. They ask you to give them 20 working days to provide a solution... at this end of this period, they say they haven't got a solution and ask for another 20 working days... and at the end of that period, yup, same again.. and on it drags. During this time I came across other patients who were also unhappy of the work (including injuries!) of this now-AWOL surgeon. Harley Medical never provided an explanation as to why he left. It took months of chasing before I finally got assigned a different surgeon and I had to travel to a different county to have my appointments with him as he did not travel to the clinic where I had initially signed up with Harley Medical and had all my appointments until now. I waited months for a revision surgery date which surprisingly enough, never came. More false promises. Harley were constantly using delay tactics and dragging out the process, no doubt in the hope I would go away and they wouldn't need to pay for the corrective surgery. It then became apparent that the revision surgery STILL wouldn't fix all the defects with my nose that they happily told me they could fix when they took my money so of course I asked for a refund! Nothing gets done unless you constantly chase and hassle and everything has been a complete pain from start to finish. Things that should be simple and quick will drag on for months. Complaints simply get 'acknowledged' but no action is ever taken. They have also lied on more than one occasion, extremely unprofessional. I asked for a refund months ago which surprisingly enough, I have never received. It is also worth noting The Harley Medical Group went into administration in November 2019, something they neglected to tell me until I found out. So when they botch up your surgery, there's nothing you can do about it! Once they have your money you are no longer of any concern to them so if you have any problems, good luck! They also take NO responsibility for botched surgery and say they are just an "introducer" between you and your surgeon, so all the liability is on your surgeon. If like in my case, the surgeon botches your surgery and then goes AWOL, Harley Medical will wash their hands of you! Appalling atrocious company! I truly wish I had never stepped foot through their doors! I have now had to get a solicitor on this matter.”