The Home Lighting Centre Reviews

Name: The Home Lighting Centre
Rating: 3.79

3.8 Rating 522 Reviews

67 %

of reviewers recommend The Home Lighting Centre

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Metrics

3.8

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the opportunity to review your service. The order was placed on Friday 23rd November, it is now 10pm on 30th November and we are still waiting for delivery.”

Helpful Report

Posted 5 years ago

“I had to return an item. They emailed "Please ensure the items are returned in all of the original packaging and that the product boxes are placed in an outer box so as they are not defaced with address labels or writting in any way. Defaced boxes cannot be returned." The item was delivered in a marked and damaged box with second use scruffy sellotape so I had to send a photograph. My refund had to be chased up and when it finally arrived they had not refunded the £4.99 they had charged for postage which by law they have to do if you have paid for the return. Will not use again.”

Helpful Report

Posted 5 years ago

“Quite disappointing as we chose and ordered a lamp, made payment, only then to to told the lamp was unavailable as it was discontinued. So it seems the HLC website is not kept very well updated. On the plus side they were quick to notify us of the issue and refund us.”

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Posted 5 years ago

“Im now on day 6 since dispatched and still no lights so sorry I can't comment on quality etc for light as I don't have them yet.”

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Posted 6 years ago

“Well, I've just spent nearly £9.00 for something I don't even have. I ordered two lamp shades online but when I received them today I was surprised to see they were no bigger than my cupped hand. On calling them, they explained these shades are meant to fit over candle holders. Unless you used shades over candle holders (which I do not do), you would not know. They should have illustrated on their website how and where these shades fitted. An extra image wouldn't have cost them any more time or resource. Other online retailers do their best to show you the product in use. I now have to return them but having paid £4.99 for the postage and a further £4.00 to return them, I am an extremely dissatisfied customer and will not be ordering from this company again. A waste of hard earned money.”

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Posted 6 years ago

“The bulb I required was shown in stock but you could not get one sent a replacement led bulb for same price. This bulb sent when researched on internet was priced significantly lower. Not good”

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Posted 6 years ago

“Item inaccurately listed as in stock when it wasn't which led to a delay in despatch. the on receipt I see that the light was IP20 rated not IP44 as desctibed on your site. This made it useless for what I needed it for. All resulted in a 2 week delay to my project. Only saved form very poor from customer service”

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Posted 6 years ago

“If I ever receive what I ordered I might have a better experience!!!!!!”

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Posted 6 years ago

“Package with walllight arrived with one piece broken will. be getting back to you in the new year as I have been away . The two main chandeliers were lovely .”

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Posted 6 years ago

“Still haven't received my item , Says dispatched on the 1st Nov ? Cant track parcel”

Helpful Report

Posted 6 years ago

“I have been sent a generic email asking me to review my purchase before it has actually arrived. My order was processed on the 22nd and still not received by the 30th. I find it very poor service to not even check if the product has arrive before asking to rate it”

Helpful Report

Posted 6 years ago

“I would write a review but I'm still waiting for the goods. Ordered on 3rd of October and only despatched today 10th October after a chase up email. Monies were debited from my account on the 5th of October. Contacted them to see if this is normal lead time and practise and apparently they're very busy. I'm in distribution too - we wouldn't get away with these practises. Hope the goods are worth the wait………...”

Helpful Report

Posted 6 years ago

“Packaging was rubbish- no bubble wrap etc used - just put in a plastic bag and posted ! - waiting for electrician to put up & hoping light isn't damaged - otherwise quick delivery and hopefully good value for money”

Helpful Report

Posted 6 years ago

“It hasn't arrived yet!?”

Helpful Report

Posted 6 years ago

“Last Tuesday, I ordered 4 picture lights that your web site said were available for delivery within 24 hours. On Friday I called to see how the order was progressing. After holding I was told that a message had been left with the dispatchers and I would receive a call back shortly. I again called and was again put on hold, then informed that the lights would be sent out on Monday or Tuesday this week. Your request for a review of the product arrived before the email advising that the goods were now set for delivery. So I still don't know what the goods are like!”

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Posted 8 years ago

“I have not received the light yet so am unable to write a review”

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Posted 8 years ago

“Very disappointed lamp advertised turned out not to be in stock. Quick refund though.”

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Posted 8 years ago

“The lampshade was as described and satisfactory - and at a good price. But the service was a muddle. Delivery was much delayed and despite many phone-calls, and they are "nice" people to deal with, nobody seemed prepared or able to sort things out. i do hope this was an exception.”

Helpful Report

Posted 8 years ago

“I feel a bit sorry to have to rate the service as poor but essentially your website allowed me to purchase lights which were out of stock and even worse had been discontinued!! The reason I gave you 2 rather than one star was because you noticed what had happened very quickly and refunded the money which arrived in my account the same day as the original purchase. So no harm done and I would use your site again as I think it was just one of those things....”

Helpful Report

Posted 8 years ago

“Service poor allowed me to order 2 matching lights then later told me they didn't have 2. Spoke to a man on the phone and he was so arrogant would never use this company again or reccommend them. Bought my lights later in the day from a fantastic online company who we rang and checked the stock situation and they were very proffesional.”

Helpful Report

Posted 9 years ago

The Home Lighting Centre is rated 3.8 based on 522 reviews