The Home Lighting Centre Reviews

Name: The Home Lighting Centre
Rating: 3.79

3.8 Rating 522 Reviews

67 %

of reviewers recommend The Home Lighting Centre

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Metrics

3.8

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow to despatch items even though they were in stock. Website says no delays due to Covid so no good reason for this. Once eventually arrived no issues with product but experience with the company means I wouldn’t use them again.”

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Posted 3 years ago

“Ordered on 2 December and no contact as of 10 December despite email with query and no answer from the phone. Ron Hill”

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Posted 4 years ago

“We are STILL awaiting delivery of this light so at the moment I’m not very happy as it has now been 7 days since I placed the order, but, NOBOBY has even bothered to contact me to inform me what is happening with my order, I have had to call myself and, I still DO NOT have any idea when the light may arrive, which has been already paid for. Very disappointed”

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Posted 4 years ago

“ordered and paid for over a week ago. at the time of ordering I was advised (online) I would receive the item in 3-4 working days. so far no items have been received , the only contact from the company was when I contacted them to ask where my good were and was advised they have been ordered from their providers . . . not happy at all!!!! items ordered and paid for , not yet received and no courtesy contact from the company!”

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Posted 4 years ago

“Products are good selection and quality. On line ordering easy but delivery didnt happen as committed, and after writing to THLC asking where products were I never received a response so finally had to call them to find out they would be at least another week. This made scheduling the electrician impossible knocking back everything over 4 weeks due to poor comms.”

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Posted 4 years ago

“So far disappointed. Placed an order on the 3rd for items shown as in stock. Told on the 9th by email that order could not be fulfilled and proposed an alternative at midday. It's now close of play on the 10th and I haven't heard a thing.”

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Posted 4 years ago

“My review is not very favourable at the moment as I am still waiting on receipt of my order. They have until tomorrow, then they are outwith the maximum delivery period stated. As yet no delivery update received.”

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Posted 4 years ago

“Ordered light on the 18th Aug still not dispatched”

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Posted 4 years ago

“Still waiting for an order I placed 8 days ago. Don't believe the delivery dates shown on the website”

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Posted 4 years ago

“Bad customer services unfortunately - resulted in me cancelling my order.”

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Posted 4 years ago

“Ordered light fittings a week ago and not even received an email to say they’ve been despatched.”

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Posted 5 years ago

“Even though you advertised the item I wanted on your website, it is obviously out of date as you told me it was discontinued.”

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Posted 5 years ago

“We haven't received it yet !!!! Nothing to say that it has been dispatched.”

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Posted 5 years ago

“I cannot comment on the products as a week on I’m still waiting for the lights to arrive.”

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Posted 5 years ago

“Ordered a light which we were excited to receive and then after the order was accepted and money taken we were told the item was not in stock. They did refund the money within days.”

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Posted 5 years ago

“Purchase was very easy and quick but still awaiting further information with regards toner purchase - so not so happy with communication following up the initial purchase. Not too sure when it will arrive ???”

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Posted 5 years ago

“Ordered one light and payment taken same day. Heard nothing for a week then finally get a despatch notice. Less than an hour later I receive a request for a review - I have yet to receive the product! If the speed of despatch matched the review request - the review might be more favourable.”

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Posted 5 years ago

“Quick response to my order over a week ago but still haven't received order yet or any confirmation.”

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Posted 5 years ago

“order not yet received”

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Posted 5 years ago

“I have not yet received the lights.”

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Posted 5 years ago

The Home Lighting Centre is rated 3.8 based on 522 reviews