The Hut Reviews

Name: The Hut
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.62

1.6 Rating 45 Reviews

16 %

of reviewers recommend The Hut

Company Reviews

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Phone:

0844 243 9090

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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The Hut 1 star review on 4th September 2022

Anonymous

Anonymous // 01/01/2019

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“No item received despite paying £5.99 postage. No communication despite 6 emails to chase said item, no phone number to reach anyone, totally rubbish and will never buy from them again.”

Helpful Report

Posted 1 year ago

“TheHut.com sent me the wrong item mud July. Returned at my expense and still waiting for a regund. I have contacted the company on over a dozen occasions. Currently it has been escalated to a senior advisor who assured me it would be sorted out and still no resolve. I have neither the time or energy to continue wirh this battke so instead I will continue to raise awareness of your poor customer service until i get it resolved. On the majority of occasions you just get an automated response”

Helpful Report

Posted 1 year ago

“I ordered and paid for a facial gel product but never received it. The number they provide in their email is a bad number and I’m not able to track the delivery. There’s no way to contact customer service, if they even have one. I wish I had read the reviews before I paid for the order. This company is not legit! I’m going to demand a refund from my credit card company.”

Helpful Report

Posted 1 year ago

“So very very difficult to reach someone! They had my address wrong (my typo) and refused to correct the address. Finally, hours later, offered to cancel order. I said YES cancel, but by that time they were closed so I have to wait until tomorrow to find out if they did in fact cancel it. It has been a nightmare trying to ensure that they wouldn’t send my order TO THE WRONG ADDRESS! Good price but not worth the stress. Never again! My advice: stay away from this place.”

Helpful Report

Posted 1 year ago

“BEWARE. TheHut Sent me the wrong item. I returned to them (at my expense) and Royal Mail provided signed proof of delivery on 16th July. I and am now on my 4th week and 13th email to try and get my money back. Completely incompetent. Not only dud i not recieve the item I had ordered for my holiday I am also out of pocket. Shop elsewhere.”

Helpful Report

Posted 1 year ago

“Ik heb een nacht en dag creme besteld via klarna en the hut heeft dus nu een dubbele factuur naar klarna verzonden voor twee dag creme.ik stuur een mailtje naar the hut en nog steeds geen antwoord ook niet bereikbaar”

Helpful Report

Posted 1 year ago

“Order 404514481. Awful experience and terrible company to deal with. Returns process is overly long and convoluted and their Customer Service team take a long time to respond. I received a faulty product with very sharp stitching and they asked for photos of the soles of the shoes. Then took three days to ask for further photos of shoes I have not worn and cannot wear. I just want to return the faulty product and receive a refund. As yet, I have not even been given returns details. Avoid this site at all costs.”

Helpful Report

Posted 1 year ago

“Awful experience and terrible company to deal with. Returns process is overly long and convoluted and their Customer Service team take a long time to respond. I received a faulty product with very sharp stitching and they asked for photos of the soles of the shoes. Then took three days to ask for further photos of shoes I have not worn and cannot wear. I just want to return the faulty product and receive a refund. As yet, I have not even been given returns details. Avoid this site at all costs.”

Helpful Report

Posted 1 year ago

“The Hut sent me a different size shoe to that which I ordered. I had to log in to request a return. Then after several days they e mailed to tell me to upload a photo and share it via the message app. I uploaded the photo with a description of the issue . ts a bot - and the bot said it would refer me to an agent . I doubt there is an agent. I doubt they intend to rectify the problem. I am still waiting for the message app to respond. Do not use this website .”

Helpful Report

Posted 1 year ago

“Absolutely AWFUL! I enquired about an item that had missing parts and it's been 3 weeks since, and no update. They just keep asking for my billing address and postal address. They take two days to reply to one message. They are entirely incompetent!”

Helpful Report

Posted 2 years ago

“Order number: 386015004. I paid for my order on the 26th of February, and I'm still waiting for my refund. They are an unethical shop that charges the customers money but doesn't give a refund because they received a jacket instead of two pairs of shoes. If the courier messed up with orders, you shouldn't put the burden on your client's shoulders. I want my money back. Such disrespectful company. Shame on you”

Helpful Report

Posted 2 years ago

“Worst customer service EVER!! I order an item and cancelled it a few days after. They still delivered it to me and want me to pay the heavy FEDEx charges.. Although they have beautiful items and I only buy online this has been the worst experience.”

Helpful Report

Posted 2 years ago

“Just like everyone else. I made a purchase. Received a letter saying delay in mailing. Than they didn't have product and I would receive refund the way I purchased it in 3-5 days. Tried to contact them with no reply. Still no refund. TERRIBLE BUSINESS!!!! I PAID IMMEDIATELY. ITS FINE THEY CANT FULFILL MY ORDER BUT REFUND MY $$$ AS STATED. VERY DISAPPOINTED & ANGRY! HORRIBLE PPL. DO NOT RECOMMEND. NEGATIVE A MILLION. DO NOT RECOMMEND!! STAY CLEAR!”

Helpful Report

Posted 2 years ago

“I've had no resolution in my faulty return, I've been sent back and forth for weeks from different staff members, to only be told no one can help. The returns is stuck is Poland customs upon chasing it up, and giving appropriate phone numbers to staff to follow it up why its been held, I was told it's not their problem, I only fooled their instruction,the item is faulty and they came back saying they don't follow up with change of mind, don't buy from this company it takes weeks to get respond, by the time you think it's getting somewhere it's months later... very dodgy company”

Helpful Report

Posted 2 years ago

“WORSE COMPANY EVER buy from someone else with a better customer service. even if it will cost a bit more than in Thehut - it worth it. Thehut might sell it for less, but I spend almost a month with trying to communicate with them about my lost order - and up until today- never got my order or a refund.”

Helpful Report

Posted 2 years ago

“For a third time they sold me the item they don't have on stock, so people, be aware of the fraud! What they do is selling also items they don't have on stock, they take our money and after that just don't shipp the item! Then they send a few emails about how busy they are, apologising for not shipping the package yet. And in the end they just cancel your order, but not refunding the money yet. So long story short, we (the customers) are landing money to this fraud "company" for free - they sell us the items they don't have, take our money, using OUR money for a month or so and then just cancel the order and return the money (eventually). I allready said to myself I will forget this fraud "company" exists, but for some reason I decided to give them one more chance - don't make the same BIG MISTAKE. I have all the evidences in my emails! Chears!”

Helpful Report

Posted 2 years ago

“Goods not delivered. Over 1 month later and I'm still waiting for a refund. They have a form which I had to download, fill out, sign and return. The first time this was acknowledged but heard no more. After several emails I was informed it was blank, I sent it again, this time it wasn't filled out right, instead of the reference number they wanted all items listed. Ok, I've done that.....no reply!!”

Helpful Report

Posted 2 years ago

“They are scammers. I bought a bag supposedly genuine to turn out it made from my country. I could have bought the bag fior 50pcs and sold it myself online to rival them 🤬”

Helpful Report

Posted 2 years ago

“I bought what was supposed to be a luxury sleeved fleece blanket from Cnhut back in September. Waited over a month for it to arrive even though delivery charge was £6.99. What arrived was nothing more than a piece of rag, absolutely disgusting. Customer service is appalling and I would not recommend them to anyone. I only wish I’d read the feedback on trustpilot before I ordered.”

Helpful Report

Posted 2 years ago

“TheHut processed and took payment for an order which I had initially cancelled. The customer representative on the chat box was not helpful, he sent me a return form for which I will have to bear the return postage cost for something I had cancelled… great solution…”

Helpful Report

Posted 2 years ago

The Hut is rated 1.6 based on 45 reviews