“First phone was faulty,don’t understand I thought there are checked, second phone should of had a new battery so that went back for them to but in a new battery in, so went to post office twice, I got to say a thank you to Holly”
“The customer service was absolutely incredible. They were so helpful and worked to go above and beyond at every opportunity. I had some troubles with the original phone I was sent but was immediately sent a replacement with a screen protector. I could not have had a better experience. Five stars for sure.”
“SCAM COMPANY!!!
SCAM COMPANY!!!
Sent a model of phone I didn’t order, that didn’t work on arrival.
Spent months chasing a refund. Only achieved through PayPal.
Consumer Protection Agency had to get my postal costs back.
No customer services. Just ignored.
Repeatedly asked to send in same information. IT systems must be Post-It notes.
Total scam artist company!!!!”
“I ordered an i phone 13 grade A. When it arrived it had a deep visible scratch/crack. I phoned them immediately and spoke to two fiffrent females, they both fobbed me off, especially the first one who accused the royal mail delivery of damaging the phone. A load of rubbish as it was properly packaged. I think their quality control was poor and also when i phoned to complain about the phone they didnt even apologise. They did however tell me to send it back and I was refunded. This was the 2nd time i used this company so felt confident as I had no problem the first time and my grade A phone was as decribed sadly not the case second time around!”
“Sent my phone in and and got told Apple isnt working, this is a function i used all the time and was working when i sent my phone. I guess they have swap the part out for one that doesnt work”
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Danielle Jones
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Danielle Jones
2 reviews
GB
Rated 1 out of 5 stars
AVOID THEM LIKE THE PLAGUE!!
I would give 0 stars if I could.
I foolishly trusted the reviews and went ahead despite never having used this company. HUGE mistake!!!
I order an Iphone 11 I paid £350 for and after 2 weeks, I still haven't received it.
The company has cut corners by sending the phone regular post and, 'allegedly', Royal Mail claim to have put it through the gap in the front door. No evidence of that other than a picture from the postman holding a parcel in front of a door.
I never received the phone. None of my neighbours did either. Not even the cafe' next door to us. I have had to go and bother every single one of these people to no avail, all because the iOutlet did not have the common sense nor the curtesy to send the phone sign for (as you would for valuable items).
After contacting them and me always having to chase them, the same lady has repeatedly responded that they couldn't do anything until they conduct an investigation with Royal Mail. Not much to investigate. We already know the answer and I have already communicated their statement to iOutlet over a week ago.
I keep being fobbed off and stalled in the hope that I will eventually just go away, minus £350!!!
After giving them plenty of warning, I have now put a claim through Paypal.
AVOID THEM LIKE THE PLAGUE!!”
“Bought 2 phones from iOutlet and traded in several devices now. Always excellent service and the phones I have had are always well presented and clean. Would thoroughly recommend”
“I bought an iPad Air 2 from this company, it seemed fine at first but stopped charging after two weeks, I sent it back and got a replacement. When the replacement arrived it was an iPad Air 1 which is similar (and cheaper) to the iPad Air 2 (not everyone might notice this difference) and when switched on was also faulty. When I phoned to complain they were not very apologetic. I wouldn’t buy from this company and didn’t find them very trustworthy or honest. Also, when waiting for my replacement they couldn’t give me a time scale and said I just had to “wait and see” when they would get that model in again, despite having paid for an iPad I wasn’t getting to use and my while my warranty period was ticking away. Useless 😥 My experience was that the prices are low for a reason.. I wouldn't trust them unfortunately”
“I ordered a grade b phone which arrived covered in fingerprints. I thought there was writing on the sides of phone, on closer examination it is GRIME!! Absolutely disgusting, unhygienic plus downright dangerous during this deadly pandemic. I'm returning it & won't be buying from here again.👎”
“The battery life was declining rapidly on my IPhone 7+. Took it to a shop on the Ridgeway and a Customer Service Repairman called Oli did a terrific job in replacing the battery on my phone at a very cost effective price. Would highly recommend!”
