“I am technically very competent and have moved house several times in the last decade with no issue. It took me four attempts of completing a long list of my referencing details and uploading several documents before the system would accept all of my information. It kept saving half the changes and deleting the content in other sections. Extremely frustrating user experience especially when compared to other absolutely seamless providers I've done this with in the past. This does not fill me with confidence that the information I have provided is being kept safe or passed on to the right people at the agency.”
“My husband and are offered to be guarantors so my daughter could get a flat,we filled in all paper work with bank statements,however that was so complicated with endless emails asking us for more information which was not relevant at all, plus a advisor gave us wrong advice which was so stressful i nearly gave up,in fact we were so wired up we made a mistake which now have to correct with Chloe on monday as she was the most helpful.We get good pensions,so why are we on trial.”
“Unbearably bad experience.
After speaking to a kind llass who helped me fill the form, Chloe Young, it’s all been down hill.
My referee has been waiting to hear from them, she has written them a letter to write to her directly to ask the details, the agent has been told she hasn’t been in touch with them. It’s all been hell. I’m loving in boxes at tenterhooks!
A very clumsy and twisted procedure it’s all been.”
“Entire application was extremely difficult, and many of the checks are invasive and uncomfortable. Agency are often unable to provide answers or will simply ignore you. They ask for so much information, even after having access to your entire bank account and bank statement. They also harassed my guarantor for a referee (someone superior him at his workplace) even though this could be highly inappropriate and a breach of professional and social conduct. It honestly feels like they don't want people to rent from them, given how difficult the overall process is. Would not recommend this agency.
Website user experience was ok.”
