“Such an extremely prescriptive view, narrow minded use of people. All people have to fit into a full time job and provide a plethora of paperwork to prove this. If you do not have one piece of paperwork you may be denied. I went straight through these checks as I am considered ‘normal’ with a permanent contact. However if you do not fit into this very prescriptive narrative you will NOT pass reference checks. My partner works in film which is contract work, he earns over 75,000 per year. The lettings hub would not accept this type of work or references for this at all. That means if you are temping, contract work, self employed mark my words your will have serious trouble with these idiots. What a horrendous way to try and make people conform into one little way of living a life. By the way if you do work in one of these industries which many of us do they will ask you to show you have savings to pay the full rent - in our case this was 46,000. If you cannot show this, you cannot proceed.
Lettings hub you really need to change your way of working it is horrible, narrow minded and prescriptive. It’s almost laughable that you are stopping hardworking people who do not fit into this ridiculous narrative from having a home despite them earning a high salary. People do not and will not fit into little boxes which you subscribe, allow for human difference.
God forbid you are student in this process.
Letting agents- unsure why you use this hideous service. Such a cause of anxiety and upset just because you have a job which is not ‘permanent’.
It actually makes me sad about the way of the world and that companies like this are trying to make us quite literally into one type of human. Quite frankly it’s frightening this is allowed.
No wonder we have such a homeless problem.”
“Would rate 0 if I could. Had the most terrible experience with lettings hub. We were meant to move into a new house in 2 days time but just found out this morning that apparently lettings hub have failed our referencing check!! I phoned them to try find out why but they refused to discuss the outcome with me! The whole process has been going on for around 3 weeks now. We provided them absolutely everything - 6 months bank statements, Tax returns, accountants reference, landlord reference. We earn a decent income and have always paid our rent and on time. Never have I ever experienced such a stressful and ridiculous referencing check! And then at the very last minute, we find out that we have failed their so called referencing checks and might now be homeless as we have given notice on our current house and was due to move in in 2 days time!! They’ve had our documents for weeks, we’ve given them absolutely everything. Our accountant had to reply to them numerous times with his reference. Absolute Joke of a company! Scam artists! Avoid at all costs”
“Read the previous one star reviews, they are quite accurate and our experience reflected the incompetence exhibited by the Lettings Hub. Although renting as a couple, my wife and I had to apply and submit documents and references separately. We have a joint bank account. Apparently they cannot cross-reference any of this and the same bank statement(s) are required to be uploaded by both of us.
I have been asked fewer questions and provided less documentation for mortgages in the past.
Our previous landlord reference checks was a masterclass in incompetence by the Lettings Hub. Although we both provided an email and a reference letter provided by our landlord, the Lettings Hub insisted on phoning the landlord. They had all the info on our landlord including where he lived (West coast of North America). So what time do they phone to speak with him? 9am and 11am UK time. That makes it 1am and 3am in the morning. They wondered why he would not answer…
Overall it took 17 days for the referencing checks to be completed. I understand that depending on what letting agency you are using you may not have a choice of who conducts your reference checks. If given a choice I would certainly avoid the Lettings Hub.”
“Anyone else notice all the positive reviews here and other review sites mention how great particular members of staff were by name?
You don't talk to anyone unless it goes wrong. So why are all these "clients" who had such a smooth experience getting on first name terms with customer service?
Suspicious huh? I'd suggest it could be because it's the staff writing the reviews and don't want to miss an opportunity to big themselves up.
Anyway, they're awful. avoid them at all costs.. First thing you should ask letting agents is "do you use lettings hub?". If they do, part ways immediately. you'll not regret it for the sake of your sanity.”
“Terrible service. It took over three weeks to complete referencing checks, only for my son's rental application to be declined. As guarantors, we were at no point informed. This agency expects the clients to do all the work for them, requesting that proposed referees call them, only from a landline, not a mobile. I received many requests to contact the office but did not receive a single reply to any of the emails sent or any response to the voicemails left. In all the calls I made, I could only get through once. Nearly a month has been wasted. We were subjected to the most intrusive financial checks as guarantors. I have never, in all the years of acting as my children's guarantors, experienced a service as bad as this. Avoid.”
“Let me start by saying that if I could give this so-called "service" negative stars, I would do so without hesitation. Dealing with this organization has been nothing short of a descent into the depths of incompetence and despair. I wouldn't wish my experience upon my worst enemy, because they don't deserve this level of torment.
Their referencing checks? A tragic comedy of errors. It's as if they've taken the concept of efficiency and flushed it down the drain. Do they even understand the word "priority"? My application, supposedly marked as such, has languished in their abyss for an eternity. Do basic principles of decency and communication evade their minds? Or do they take pleasure in leaving applicants in the dark, desperately seeking any sliver of information?
Their affinity for dishonesty is astonishing. They casually claim reports have been sent, when in reality, their claims are as hollow as their commitment to work. Their work ethic is so laughable that it's borderline insulting. I've been reduced to relentlessly hounding these inept individuals day in and day out, hoping for a glimpse of progress. The fact that I have to stoop to this level should be an eternal source of shame for them.
Listen up, you absolute nincompoops. Either put some real effort into my application – which, by the way, bears the tenancy reference number 0559875 – or do everyone a favor and shut down your farcical "service" for good. The mere thought of subjecting myself to their excuse for referencing checks in the future makes my stomach churn. The collective incompetence within this organization is staggering; I'm genuinely amazed they haven't collapsed under the weight of their own idiocy.”
“I have been a tenant, a houseowner and a landlord at various points, so I know how processes should go.
I recently moved to be closer to family and decided to rent until I got to know the area better and uploaded everything that Lettingshub asked for as soon as it was asked for. Job done I thought. How wrong I was! Endless issues regarding job contracts, demands to upload more info (which had already been uploaded), telling me that my employer hadn't provided a reference when I was cc'd on the email they sent to LettingsHub with that reference.
Emails sying things were completed, followed by emails the next day saying that I hadn't sent the things they said they had completed actions on. Extremely long waits to verify other references. Rude emails when I explained to them the issues on their side.
If I ever rent again, I will make sure that it is with an agency that doesn't use these muppets for checking details.”
“They are very unprofessional people in this company. I can't believe some well-known agency still working with Lettings Hub. They are just horrible. They can't review a single document for many days.
My experience with this company vas terrible. They requested a bank statement form my referencing check and I provided immediately and also made a phone call to make sure they received it.
On the phone, they confirmed that they receive my document.
During the day I send a couple of other emails and also phone calls to make sure they have everything they need.
But interestingly the next day I received another email requesting the same document. They were saying that I did not provide it yesterday!!! It is just like a joke!
I call immediately told them I already provided. A lady on the phone, she was treated with scorn and ridicule at me.
Before you rent a property ask your agency to get know what referencing company they are working with. If the answer is Lettings Hub, then stay away from that agency and find something else.”
“Absolutely awful service. Request information from you that you’ve already given them. The requests come through at silly o clock in the morning so they’re not even open to talk to. When you do finally get in contact with them they tell you they’ll review it now but 4 days later and still waiting just to be told the same thing constantly. We’re paying 6 months up front to the landlord so why credit checks are taking 2+ weeks and hindering our move in date is beyond me. Definitely a company that has taken on more work than they can handle and have staff who just don’t care and don’t want to be there. Would never use them again or any estate agent that does as it’s just a ridiculously stressful process for absolutely no reason”
“This company's service is absolutely dreadful. They are not precise in what they need, they email you everyday saying they need additional information but they don't mention what, you try and contact them via the phone and after 20 minutes waiting they say everything is fine.
2 days later the lettings agent says Lettings Hub need more information they didn't say it was mandatory in the first place. You try and speak with them on the phone, impossible to connect to the person you spoke before. You end up speaking to 3 different people and reexplaining the same issue again. The issue being their website is not working!!
You provide additional information (all the information possible, really) via email and phone and still they reject your application. I have never seen such a ridiculous service in my life, it's risible. Avoid at all costs.”
“pure harassment - avoid at all costs
continually asking for the same information numerous times, even though already provided. obscene amounts of texts / emails, very difficult to actually speak with anyone. They do not take GDPR seriously.
Financial checks as the guarantor are too in-depth (they asked for 3 mths payslips - provided - they then asked for an employer reference - provided, now they want to see my contract of employment!!! as a guarantor - this is beyond acceptable ) . I have never, in all the years of acting as my sons guarantor , have I experienced such harassment”
“Worst referencing company ever. The landlord said it won't take more than 3 days to do the referencing. It took them 2 weeks to do the referencing.
If your bank is not on their list of open banking then be prepared to wait a long while before the referencing is done.
Instead of them chasing you, you will have to chase them. To call them you will have to hold for 20 mins each time before you get to one of the 'customer service advisor'.
LITERALLY THE WORST Referencing company. If your profile has been sent to them be mentally prepared to be harrassed.”
“The reviews sum it up very clearly to the point that I don't need to really add much more.
They clearly fake their google reviews (illegal) just to top it off.
This company is the worst company I have ever dealt with and I hope for everyone else's benefit that they go bankrupt.
Shame on you lettinghub.
I would actively avoid any rental that associates with these guys.”
“This is the worst letting reference company. Any agency using this, and you somehow ended up with them in the process of renting your new home, it’s best to just cancel your application to avoid wasting your time and incessantly repeating the same information over and over again. Just a word of advice”
“After 2 weeks of back and forth over a rental, the agent told me the Lettings Hub declined my application., She could not tell me why. I called the Lettings Hub, calling from South Africa its GBP1 per minute and I called 11 times and was on hold for up to 8-10 minutes EVERY SINGLE TIME!!!! After calling daily to check that what the agent had said was being done was in fact being done, and after being lied to constantly...yes we found that company, yes the applicaiton is fine, yes we are approving it, no we do not give the agency a yes or no decision. what LIES!!!!! THE AGENCY USES THE LETTINGS HUB APPROVAL OR DELCINE TO PLACE OR NOT PLACE TENANTS!!!! Finally I spoke to a manager Lauren who told me it was declined because my new boss the company owner who gave his reference had used his hotmail.uk email account and that he had a new company opened in April 2021. I stated I was working for his old company opened 10 years ago. The estate agent even confirmed that she found all 3 of his companies on Companies House dating back 10 years. This manager Lauren then told me she would review all the documents with the processing manager again and get it changed to approved because what I had told her made sense. I then called the agent only to be told the lettings hub had told them to change it if they wanted to which the agents cannot do. After being an estate agent for 21 years I am APPALLED, DISGUSTED AND HORRIFIED that this kind of inept, rude service with blatant incompetence and lies exists within such a country. We arrive there in 3 weeks and are homeless thanks to the useless staff in this pathetic company!!!!!!!! And I see form just the last weeks reviews that I am not the only one feeling this way!!!!!!”
“It took them over two weeks to review my papers and eve that wasn't enough , asked for extra information that was irrelevant to the process. I am surprised they didn't want to know how I sleep at night. Unhelpful and rude customer service was provided almost every time I called. Asked to access my bank accounts and savings which I do not know if appropriate?”
“My son nearly lost a flat due to the incompetence of this agency. Misinformation, impossible to speak to same person twice, no protocol for escalation of problem. So much stress and anxiety caused by an agency not fit for purpose.”
“Bad processes, never responsive, slow, no comms and when they contact you it is just a text from the lettings hub "we tried to find your reference but we could not reach them, ask them to call us back". WHERE???? Where shall they call you back and why since you have received all other requested evidence. Honestly, they need someone to help them re visit all their processes, customer journey and comms. Unnecessarily stressful process, waste of time, AGENTS, DON'T USE THIS COMPANY as you are making our lives difficult and your service looking bad as you are affiliated with them!!!!!”
“If I could do less than 1 star that would be more appropriate. To stand as a guarantor for someone has proven impossible. My credit rating is perfect, I earn over £60k, and after seeing payslips, checking my credit rating they still want to access my bank account, what’s your current daily balance, complete stupid and unnecessary question and what seems to be delaying tactics.
If you are a landlord, do not use this company.”
