“After 2 weeks of back and forth over a rental, the agent told me the Lettings Hub declined my application., She could not tell me why. I called the Lettings Hub, calling from South Africa its GBP1 per minute and I called 11 times and was on hold for up to 8-10 minutes EVERY SINGLE TIME!!!! After calling daily to check that what the agent had said was being done was in fact being done, and after being lied to constantly...yes we found that company, yes the applicaiton is fine, yes we are approving it, no we do not give the agency a yes or no decision. what LIES!!!!! THE AGENCY USES THE LETTINGS HUB APPROVAL OR DELCINE TO PLACE OR NOT PLACE TENANTS!!!! Finally I spoke to a manager Lauren who told me it was declined because my new boss the company owner who gave his reference had used his hotmail.uk email account and that he had a new company opened in April 2021. I stated I was working for his old company opened 10 years ago. The estate agent even confirmed that she found all 3 of his companies on Companies House dating back 10 years. This manager Lauren then told me she would review all the documents with the processing manager again and get it changed to approved because what I had told her made sense. I then called the agent only to be told the lettings hub had told them to change it if they wanted to which the agents cannot do. After being an estate agent for 21 years I am APPALLED, DISGUSTED AND HORRIFIED that this kind of inept, rude service with blatant incompetence and lies exists within such a country. We arrive there in 3 weeks and are homeless thanks to the useless staff in this pathetic company!!!!!!!! And I see form just the last weeks reviews that I am not the only one feeling this way!!!!!!”
“It took them over two weeks to review my papers and eve that wasn't enough , asked for extra information that was irrelevant to the process. I am surprised they didn't want to know how I sleep at night. Unhelpful and rude customer service was provided almost every time I called. Asked to access my bank accounts and savings which I do not know if appropriate?”
“Worst reference providers ever, using outdated methodologies that are not fit to modern reality and asking your colleagues to breach GDPR requirements.
I was very dissapointed by the experience with them and after my move from Hong Kong, where such providers are always to try to find the smart solution. Their processes are not adapted to work with work from home environment of your referents, neither they are adapted to big companies reality. For one week they were calling Lisbon number of my company while the referee was clearly stated as based in London.
Waste of time and big image loss for reputable companies like Savill's who use them. Do not recommend.”
“am acting as guarantor for my daughter. I have done this for 4 years through accommodation whilst she was at Uni. Never have I dealt with such an inapt organisation. endless emails for more information. One question,how long have you lived at you present address 34 years what day and date did you move in. at the address before that what day and date did you leave and what date did you move into that address. All shear madness. A very low tech Company”
“We were told that the whole process takes 2-4 hours after everything is uploaded. It has been 2 weeks now and they asked for extra documents - job contract. Most likely will take another 2 weeks to review that. And they said that they might not be able to review it by the move in date. Would not recommend because it takes veeeery long time to get approved.
My application process is fine but partner has a headache. We are due to move in in few days and each day we call them they say we dont know, we cant help, provide us this, provide us that and when all is provided they say that sorry but we have not received anything. We sent them by email, upload it on site, even letting agent sent them our documents but they keep telling that we do not have anything and you just need to wait and nothing is their problem. Would never recommend to anyone. I guess you can use it if you move in date is 3-4 months from the day you open lettingshub. Otherwise you will have a stressful time.”
“I have been a tenant, a houseowner and a landlord at various points, so I know how processes should go.
I recently moved to be closer to family and decided to rent until I got to know the area better and uploaded everything that Lettingshub asked for as soon as it was asked for. Job done I thought. How wrong I was! Endless issues regarding job contracts, demands to upload more info (which had already been uploaded), telling me that my employer hadn't provided a reference when I was cc'd on the email they sent to LettingsHub with that reference.
Emails sying things were completed, followed by emails the next day saying that I hadn't sent the things they said they had completed actions on. Extremely long waits to verify other references. Rude emails when I explained to them the issues on their side.
If I ever rent again, I will make sure that it is with an agency that doesn't use these muppets for checking details.”
““We make renting easy” : this is how they describe themselves on Instagram. The technology seems to be their best bet. THIS is all FALSE. The tech used is just a website with a bunch of forms. Real technology gets reference checks done in 1 day, not one month. UNBELIEVABLE!
Having said this, Lettings Hub is so unprofessional. I uploaded my documents and everything; the portal says all checks completed. I try to contact them, and every time someone tells me, “we don't have your references yet”, and they ask me to upload them again. I have sent my references via the portal and email, but the colleagues at lettings hub don't communicate with each other. My tenancy start date already passed, but they don't care...not even a bit. I'm now homeless because these incompetent people can't read an email from my employer N.B. If you have many applications to handle, don't get more applications, we tenants don't care about how busy you are. It's been a month behind this silly thing and you have all my reference documents. Apparently they just want to make money without taking care of their customers. I see people writing good reviews here... well maybe you were just lucky, maybe someone decided to read your references as they should.”
“Appalling. Ridiculous amount of due diligence for a student rental. As a guarantor have asked for 2 years data from my bank account, 3 payslips, copy of my employment contract and a reference from my employer when the rent liability is only 7200 GBP for the entire term of the contract. AND no one picks up the phone!”
“Samantha Parker from The lettings Hub gets 5/5 for customer service!! She held my hand and helped me switch energy suppliers when I was just hitting a dead end and encountering problems. She followed up with me for over a month until my issue was sorted. Thanks Sam!!”
“Would rate 0 if I could. Had the most terrible experience with lettings hub. We were meant to move into a new house in 2 days time but just found out this morning that apparently lettings hub have failed our referencing check!! I phoned them to try find out why but they refused to discuss the outcome with me! The whole process has been going on for around 3 weeks now. We provided them absolutely everything - 6 months bank statements, Tax returns, accountants reference, landlord reference. We earn a decent income and have always paid our rent and on time. Never have I ever experienced such a stressful and ridiculous referencing check! And then at the very last minute, we find out that we have failed their so called referencing checks and might now be homeless as we have given notice on our current house and was due to move in in 2 days time!! They’ve had our documents for weeks, we’ve given them absolutely everything. Our accountant had to reply to them numerous times with his reference. Absolute Joke of a company! Scam artists! Avoid at all costs”
“Acting as guarantor for my brother/father in law; horrendous experience! Forms are lengthy & intrusive, emails request information that has already been provided or is in-appropriate, uploaded documents are deleted & then re-requested. Had to involve the agents in the end as we reached stalemate with info they wanted over & above that which I was prepared to give purely as a guarantor; I could have got a mortgage & not given over so much personal info! I If I had this much trouble just as a guarantor, heaven help anyone who is looking to rent & their agents use this Company.”
“Briar Farrell (line manager Monique) was most helpful, informative and friendly today when I rang to set up our first tenants insurance. The company are very lucky to have someone like Briar on their team and I really wanted to pass on how happy I was with the service I received today.”
“Entire application was extremely difficult, and many of the checks are invasive and uncomfortable. Agency are often unable to provide answers or will simply ignore you. They ask for so much information, even after having access to your entire bank account and bank statement. They also harassed my guarantor for a referee (someone superior him at his workplace) even though this could be highly inappropriate and a breach of professional and social conduct. It honestly feels like they don't want people to rent from them, given how difficult the overall process is. Would not recommend this agency.
Website user experience was ok.”
“Just been assisted by Briar with regards to my contents insurance. She was really friendly, helpfull, patient and knowledgeable - as I had 101 questions to ask highly recommend. Thank for your help.”
“Reference part is impossible, gave them information 5 times and still the referees haven’t been contacted. Ask them what is taking so long and they say they are waiting on references... how can you get references if you continually fail to request them!! Having to chase them up twice daily on the phone because nobody responds to emails and still they haven’t requested references!! Only thing they were good at was taking the money. Looks like I’m going to have to lose my deposit and go elsewhere because these guys are incapable of getting it done”
“Very easy to set up. Eddie was lovely and super helpful, made it easy and simple to get started. He was also very friendly and took his time going over all of the finer details. Didn’t feel rushed at any point. Thank you Eddie :)”
