“Samantha Parker from The lettings Hub gets 5/5 for customer service!! She held my hand and helped me switch energy suppliers when I was just hitting a dead end and encountering problems. She followed up with me for over a month until my issue was sorted. Thanks Sam!!”
“Briar Farrell (line manager Monique) was most helpful, informative and friendly today when I rang to set up our first tenants insurance. The company are very lucky to have someone like Briar on their team and I really wanted to pass on how happy I was with the service I received today.”
“Just been assisted by Briar with regards to my contents insurance. She was really friendly, helpfull, patient and knowledgeable - as I had 101 questions to ask highly recommend. Thank for your help.”
“Very easy to set up. Eddie was lovely and super helpful, made it easy and simple to get started. He was also very friendly and took his time going over all of the finer details. Didn’t feel rushed at any point. Thank you Eddie :)”
“completely useless
absolute scammers run by young people who did not know what they were talking about
took 2 weeks to NOT process our references, and then recommended no to landlord. complete misrepresentation and still not received holding deposit
do not use at all costs”
“My husband and are offered to be guarantors so my daughter could get a flat,we filled in all paper work with bank statements,however that was so complicated with endless emails asking us for more information which was not relevant at all, plus a advisor gave us wrong advice which was so stressful i nearly gave up,in fact we were so wired up we made a mistake which now have to correct with Chloe on monday as she was the most helpful.We get good pensions,so why are we on trial.”
“Unbearably bad experience.
After speaking to a kind llass who helped me fill the form, Chloe Young, it’s all been down hill.
My referee has been waiting to hear from them, she has written them a letter to write to her directly to ask the details, the agent has been told she hasn’t been in touch with them. It’s all been hell. I’m loving in boxes at tenterhooks!
A very clumsy and twisted procedure it’s all been.”
“Entire application was extremely difficult, and many of the checks are invasive and uncomfortable. Agency are often unable to provide answers or will simply ignore you. They ask for so much information, even after having access to your entire bank account and bank statement. They also harassed my guarantor for a referee (someone superior him at his workplace) even though this could be highly inappropriate and a breach of professional and social conduct. It honestly feels like they don't want people to rent from them, given how difficult the overall process is. Would not recommend this agency.
Website user experience was ok.”
“Company expects people to have landlines in 2024, if that's not a red flag I don't know what is. Keep requesting the same documents, I don't know why some random people, who seemingly haven't even passed first grade and can't read, get to decide if I can afford a flat or not... Beware and if your letting agent is working through them, run”
“Absolute disgrace. The people who work for this company need to take a long hard look at themselves in the mirror. You are dealing with people's lives, and the stress that you cause by not listening, requesting the same things multiple times, providing explanations for your delays that make absolutely no sense, and having the slowest chatbot service I have ever encountered. In the end I had to not only badger them my self numerous times, but also had to get the letting agency on board to do the same before they finally completed the referencing checks. I need a drink!”
“Awful processes, never reply, request documents repeatedly even when you've already sent them. They emailed my manager 3 times before midday hounding him for a reference when we explained we had to get details from HR (I work for a very large company) they then got the letting agency to email me. They have only called once and this was while I was working and they had my work hours, they didn't call when I had arranged a call and more nonsense
Considering I've had to give them a ridiculous amount of sensitive private data and they ask for the same documents, i am concerned at how they've been handling my data.
Awful company”
“Massive invasion of privacy just to be a guarantor for my sons flat. Needed a snapshot share of my bank account, copies of proof of employment and proof of pension, proof of house ownership and then proceeded to hound my workplace HR team for incorrect information. If it wasn’t important for my son I would have told these chancers to do one.”
“Bad processes, never responsive, slow, no comms and when they contact you it is just a text from the lettings hub "we tried to find your reference but we could not reach them, ask them to call us back". WHERE???? Where shall they call you back and why since you have received all other requested evidence. Honestly, they need someone to help them re visit all their processes, customer journey and comms. Unnecessarily stressful process, waste of time, AGENTS, DON'T USE THIS COMPANY as you are making our lives difficult and your service looking bad as you are affiliated with them!!!!!”
