“Amazing customer service and beautiful pearls!!! I made a mistake in my order and the folks at Pearl Source were so great in fixing it for me. I’m so grateful and am already planning my next purchase. Thank you!!!”
“GIA Certified 8.5-9.0mm Japanese Akoya White Pearl Necklace - AAA Quality
I wanted to get my wife a pearl necklace since she is the nicest person I know. I shopped around and found a wide range in prices for similar strands of pearls. I took a chance and ordered from The Pearl Source. The pearls are correctly sized, lustrous and very beautiful. The shipping was quick and the presentation box was well done and appropriate for the cost of the strand of pearls. I would use The Pearl Source again in the future based on the outcome of this purchase.”
“My husband bought me a pearl necklace on Amazon. The clasp broke after 30 days. Pearl Source sent me a shipping label. I sent the necklace to them and they returned to me like new!”
“I wanted some pearls for my wife’s 79th birthday. I did Google the company and AI had correlated many reviews and gave it a good overall rating. So, before Christmas and to take advantage of the special offer, I put the Pearls chosen into the basket to purchase after Christmas. When I returned in January I found an empty basket and the pearls had reverted to their original higher price. I contacted the company and they immediately let me have them at the offer price.
All my queries were answered within hours, sometimes within minutes. The product arrived at my UK home within three days of the order by FedEx. The packaging was strong and secure. The presentation box was superb, the pearls were excellent value for money, and, most important, my wife loves them. I enjoyed dealing with this company and my daughter, who looked enviously on her Mum’s pearls could well end up with the same ones, if only to stop her borrowing my wife’s. I normally do not write reviews. I know nothing of the background to this company so I speak as I find. I will use them again without hesitation. I see little point in going anywhere else.”
“Every purchase made since thankfully discovering The Pearl Source are spectacular jewelry pieces. I have bought several items for myself and daughters. But what really makes this place is their above industry standard Customer Service and Teams. I will not buy pearls anywhere else. Give they a try you will not be disappointed.”
“We ordered the pearl stud earrings for my daughter in law for Christmas. They are stunning. The lustre is beautiful and they are just the right size. Ordering them from the Pearl Source was very easy and they were delivered on time as promised. Thank you Pearl Source!!”
“Received my first purchase from you guys today. I adore Pearls and these are absolutely stunning. The Pearl Source is deffinatley my go to place to purchase Pearls from now on. I will upload a photo when I wear them. Thank you 🫶”
“The Freshwater Pearl & Diamond Tessie Earrings, AAA Quality, in Yellow Gold are more beautiful than I expected. The pearls have a lovely luster and glow, and the diamonds have wonderful sparkle and brilliance. Very feminine and elegant. I highly recommend these earrings; they are excellent quality all around.”
“Ordered stud pearl earrings last year for my wife from Pearl Source and ordered a pearl pendant this year. Pearls were beautiful and provided the best value I could find. They arrived in 2 business days both years. I bought one day before their Black Friday sale and within 24 hrs of reaching out to them, they refunded the difference. Absolutely exceptional customer service from Jhanna. I will continue to order from them each year as my wife adores the gifts.”
“Ordered stud pearl earrings last year for my wife from Pearl Source and ordered a pearl pendant this year. Pearls were beautiful and provided the best value I could find. They arrived in 2 business days both years. I bought one day before their Black Friday sale and within 24 hrs of reaching out to them, they refunded the difference. Absolutely exceptional customer service from Jhanna. I will continue to order from them each year as my wife adores the gifts.”
“I was so excited to receive my pearls from the Pearl Source,but when they came the clasp was not what was advertised and not what l signed up for. They were bearly 16 inches and l had tapped 17. They did arrive on time. I have ordered before and had a better experience.”
“My experience with The Pearl Source was extremely pleasant. I spoke well th a very nice lady, Audrey, who assured me that my order was secured and I would be receiving it in about 3-4 days. And I did! I live in Florida! It was a wonderful experience, and I feel very confident to shop here again; and I will indeed!”
“I have been buying from the pearl source for several years. The first purchase for a set of Hanadama Akoya Pearls - necklace, bracelet and earrings was exceptional. Going forward I bought Akoya Pearl earrings and a pendant to match. Recently I purchased Akoya pendants and earrings for my daughter for her wedding also for the bridesmaids. I was not happy with the quality and returned them.
They said they would refund the money but I had to pay for the returns to the US. weeks went by and no money was returned to my account. Eventually I got in touch again and I was told that there had been a "glitch" in their system. Luckily I had taken photos of everything and I had saved my emails from them. I got my money back eventually. I too had been caught out by "Audrey" and another "agent". I still bought a Freshwater pearl necklace and it was just dreadful quality. I wanted to return it and they agreed bt got very shirty with me saying perhaps I should shop elsewhere if their products didn't suit me. I was absolutely fuming and I said I would indeed buy elsewhere they said I had returned too many items. So I told them they wouldn't have a problem with me again. The disturbing thing was they then closed delivery to Europe and opened a new site in the UK. The Pearl Source made you feel you were getting a great "deal" but in fact I now think they are hooking customers and even though there's a 60 Day refund if you pay the return postage, they expect you to accept what they send and don't want complaints. I would encourage customers to stay away from them. Because they turned quite nasty with me when I complained.”
“GIA doesn't match the Pearl Necklace sent
The GIA you sent with the pearls doesn't match the pearls sent. I have photos. GIA says 43 pearls but the actual number of Pearls is 41. I can not correlate what I received with what I ordered, no way of understanding quality or value or purchase. The Pearl necklace has no inventory tag, no serial number, no way to uniquely identify against the GIA card that was not even in the box with the correct Pearl necklace.
It seems like you don't actually take the grading by a 3rd party seriously or it is just a scam. It appears you just have generic GIA cards that you put into the bag with the Pearls ? Very questionable business practice for fine jewelry.
Having to send these back because I can not confirm their authenticity or quality/value.
Date of experience: July 10, 2024”
“Today, I spoke to one of your female employees, she was simply marvelous, considerate and patient. We arrived at a product my wife and I felt was the best to our liking. My wife and I have been together since the age of fifteen, for nearly 60 years, her comment when we finally reach the end of our negotiations, was, "I do not deserve such a beautiful pearl necklace". It almost broke my heart. Whatever the cost your pearl necklace has been well received and my wife will wear it proudly. Thank you and God bless.”
“earrings fell apart. 2 pairs same thing...the glue that holds the post in the earring hole failed. on the first pair the it was returned and fixed and fell apart 3 months later and entire pearl fell off and was lost. we lost $800+ . second pair 2 returns for same problem...now 1 month after 2nd repair they fell apart again. these were $1158.... they will never offer refund only send back to repair but they will N E V E R actually be repaired....horrible quality and large money loss”
“Purchased the Tahitian South Sea Pearl Hope Pendant as a Christmas present. Arrived quickly, but the quality of pearl was poor and was nothing like advertised. The setting of the pearl looked like it was rushed and was not done by a professional jeweller, like advertised on the website. Organised a return and was told I would be given a full refund once I could provide the tracking number. I provided the tracking number and heard nothing back for 3 days. Made another call and was told I wouldn’t be refunded for another 8 to 10 days. From what I’ve experienced, do not shop here - you may have spend a bit more elsewhere but it will be worth it to avoid what I’m going through”
“I purchased earrings 9.0 -9.5 Akoya Pearl 14k white gold and they came with a push back not even optioned for a twist back . The push back would always slide off now my earring is gone waste of money… will definitely be purchasing elsewhere with a jeweler who actually cares to rectify the issue …15% off a second pair to have the same issue No thank you”
