The Pip Stop Reviews

Name: The Pip Stop
Address: The Pip StopInside Full Circle Brew Co.Hoults Yard167 Walker Road, Newcastle Upon Tyne
Rating: 4.89

4.9 Rating 1,722 Reviews

98 %

of reviewers recommend The Pip Stop

4.9

Based on 1,722 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0191 4814115

Email:

ben@thepipstop.co.uk

Location:

The Pip StopInside Full Circle Brew Co.Hoults Yard167 Walker Road
Newcastle Upon Tyne
NE6 2BS

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The Pip Stop 5 star review on 20th October 2020

Matt Ballantyne

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Listed as a stockist of NyeTimber wines so undertook a 40 minute journey to obtain what we were looking for. Checked opening times with Google, as they had always previously been accurate, only to arrive the the place was closed. Whilst the bar part opened at noon, I could see on the door that the Pip Stop had changed to 11am opening (google states 10am) so came back at 11.30am but still not open. Went away again and came back at noon to still being closed so asked at Bar, who then opened the shop for us. Sadly, not only was the wine we wanted out of stock but so were many other shelves. The place was in complete disarray, boxes everywhere and randomly a table tennis table in the middle of the shop floor! What a waste of time that was, ending up having to buy inferior gift as it was all they had. Also needed a receipt as gift was for work, and no receipts can be provided, only electronically! Really really gone downhill, sadly, as this was always a great little shop with amazing products. Brewery pub staff were as helpful as they could be but did not know the stock at all, but Ed was super helpful to actually print me a receipt from email.”

Helpful Report

Posted 1 year ago

“Delivery was due last week. Product still not arrived.”

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Posted 3 years ago

“The delivery arrived yesterday morning & half of it was missing. I informed them yesterday afternoon & am still waiting for them to contact me with a view to resolve the situation. I cannot understand how they could foul up such a straightforward exercise.”

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Posted 4 years ago

“Paid for 2 cases and only received 1 . Have emailed and contacted via the website but have had no reply. If I dont hear back this week I'll be look at other avenues of getting money back.”

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Posted 4 years ago

“My mistake of course for not reading what I was actually buying very carefully, so extremely surprised that the bottles I received, that looked 75cl ones on line, were in fact NOT, they were the size of one wine glass. Won't buy from this company again because although not 'mis sold' in the true meaning of the word was/is pretty close to it......Not good practice.”

Helpful Report

Posted 4 years ago

“Untrustworthy, sent wrong bottle, told me that its in terms and conditions”

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Posted 4 years ago

“I'm afraid I won't be using the Pip Stop again. This was my first order but it was over £100, which is a lot of money for me. There was one can out of stock, which is absolutely understandable and would not have been an issue. I received an email to say whether I wanted it to be replaced, or refunded. Either option would have been absolutely fine but I replied (in 2 mins) and asked for a replacement - but confirmed the delivery date was the important aspect, as I was only in the house that day (I work full time). I was told the courier had already left and there was now no way to meet the original delivery date. I would have expected an earlier email, allowing me to take action before it was too late, or just a decision to have been made - rather than wait until the very last minute to ask me for a decision (which, regardless was already too late to meet my delivery expectations). When the package did arrive, kindly taken in by my neighbour - one of the cans had a pinhole leak, was empty and has soaked the packaging (and my neighbours carpet). I am very disappointed with the service I have received. I made this clear to the company via email but was not offered anything other than an apology. As a new customer I'm saddened by this lack of customer focus, I certainly will not be using the company again and I would caution anyone else against doing so.”

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Posted 4 years ago

“Says next day delivery if ordered before 11am, which I did. 2 days later it still sitting with Royal Mail in the North East. Certainly will avoid.”

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Posted 6 years ago

The Pip Stop is rated 4.9 based on 1,722 reviews