“I never got my order. They use the app Arrive and yet they send your package so it’s not traceable. They also want you to think your dealing with a company in the US (The Psychic Tree US...what’s with the US?) when they are in England. I would never have purchased from them if I knew this when I placed my order.”
“I am extremely disappointed in the products I received and my entire experience with The Psychic Tree!
I received Crystals that were not hardly anything true to the picture! Both the Size and Look of them were almost 100% off. I paid almost $4 each for pinky sized Crystals! One even came chipped and feels like plastic! I’m extremely upset as I was looking forward to a few quality, affordable Crystals off as what looked to be a reliable website. The shipping took weeks too!”
“The crystals are fake and the people do not let you cancel your order. I asked to simply change my order as I had accidentally ordered two opalites right after I placed it and they just wouldn't let me. They wouldn't even let me cancel my order or empathize with my situation. I will NEVER buy from them again. A waste of 25 pounds.”
“Inspected all my crystal and they're not fake. Crystals all vary in colour, they won't always be the same. There's also different grades of colour the deeper the colour the better the grade. Quest in epsom taught me a bit about crystals. I've got some lovely strong colourful crystal from Quest. Try looking for inclusions & rainbow colours in your crystals. Check for bubbles if you have bubbles its glass. I saw some reviews on the psychic Tree complaining that the colours werent bright enough like the photo but that crystal comes in many shades and colours vary slightly. Some crystals are a bit harder to tell. I struggle with some of the tumble stones. I have to say I've got some really nice quality crystal, my clear quartz are definitely real really pretty. One of my crystals was under weight by 10mg. I contacted there online chat service where you have instant communication and they sent another one out the next day. I got the wrong angel crystal. I ordered new green Jade & I got white jade instead that was also sent the next day. Unfortunately the green one I received today was faulty and couldn't stand up and they're sending me another green Jade angel. I found they're customer service very good. The agent was very polite and helpful and sorted the problem out straight away.”
“I placed an order over a month ago 02/25/2021 kept up with my tracking info, my items hasn't been moved since March 9 & still showing in the UK. Great website, but maybe good for only browsing. Cant recieve a refund til after 25 business days! Would recommend A Peace of Mind over this one.”
“Do not recommend.
Serious Miss-representation on their website!
I ordered several Crystals and all of the crystals I received weighed significantly less than the promised weights in each crystals individual web page.
Some crystals were only 1/2 of their stated weight, one crystal was actually 1/4 of its stated weight. Pretty sure that is fraud?
Appalling customer service.
Very disappointed, will not be purchasing from this store again.
Do not recommend.”
“I ordered crystals for $30.33. The crystals came and none of them are real and they did not give me more than one of each like they showed on the website. Don’t not buy from here they’re scammers and fakers.”
“Please do not order from here! I placed an order over a month ago & still have not received it! I have emailed them multiple times & they have not gotten back to me. They gave me an invalid tracking number & never sent my order! They won’t send my order or refund my money that they charged my card TWICE for! This was my first time ordering from here, and I will never again! I’m warning you guys! Save your money & time! These ppl are frauds & will never send your package! Worse experience for a first time customer EVER!”
“I know that you guys claim to have real gemstones not fake but I bought a malachite chip bracelet and I took it off anytime I washed my hands or anything of that nature and my wrist turn green so that really disgusted me”
“Hi ordered a Leo crystal guid set and the amber “crystal” inside felt so off so I decided to put a candles under it turns out it was a piece of plastic, could smell it a mile off”
