The Tech Den Reviews

Name: The Tech Den
Address: 28, Piper Street, Caboolture
Rating: 4.86

4.9 Rating 3,252 Reviews

97 %

of reviewers recommend The Tech Den

4.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Tech Den 5 star review on 20th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I wanted to start our first fishtank and relied on your staff to guide us through the process and choosing the righ equipment and fish. We have spent 2 occasions speaking to staff and making sure we go it right. However when purchasing drift wood on our first visit not one staff tood us about the issues with tannins. We did research finding our ourselves using Macropore whi h may help to clean and the tNk water. Your staff told us that this produce will work and is trail and error. Aftrt using and refilling for a week the tannins were still in our tank and it look horrible. We have had a nightmare and having to clean out the entire tank taking 4 hours. Why weren't staff telling customer who did advise they are new to aquariums and keeping fish not told about this from the start. We are certainly not impressed and wasting more money to try and clean the tannins and also slimy filth from the drift wood which in the end we had to throw out new drift wood purchased from your store. Not a happy customer.”

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Posted 3 years ago

“Been a week and still don't have the product.”

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Posted 3 years ago

“DISMAL SERVICE WITH A FAILURE TO FOLLOW INSTRUCTIONS, 2 IGNORED EMAILS,A WHOLE BUNCH OF EXCUSES BEFORE OWNING THEIR ERROR WAY TO LATE.”

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Posted 3 years ago

“I understand you are in the middle of a move but I fail to see why you still can't carry stock, OK I see that it is more to move but with respect that is your problem not mine. I am being penalised and at this point I think I will continue go elsewhere as you probably don't have stock.”

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Posted 3 years ago

“Whilst I have been very happy so far with every purchase, the last was not up to the usual standard: Aqua Pic acid buffer was hard as rock and should be like loose granulates! To measure properly completely unsuitable!! Would hope I can return it…or exchange! Regards, Edmund KRONAWETTER 0493 099 719”

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Posted 3 years ago

“I have been sold a filter that must have been known to he faulty and have registered a complaint.”

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Posted 3 years ago

“Product differs from description/picture. VCA RFG was meant to fit onto Red Sea tanks under 3 foot. The item received has the wrong connection which is different to the one pictured on website. Email sent to customer service with no reply. Now I have wasted $30 on an item I can't use!”

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Posted 3 years ago

“I have sent you a few lines about the eheim qoick vac no reply yet that is bad ,”

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Posted 3 years ago

“It still has not turned up!!!! It was purchased on 20/4/2022. I know you probably can't do anything about Australia Post, but we find couriers faster and cheaper.”

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Posted 3 years ago

“Apalling service.”

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Posted 3 years ago

“No communication between staff, get told something different every time. Wanted to order fish tank $3000 worth, no one responded to my email. Lift your game guys.”

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Posted 4 years ago

“Has not yet arrived”

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Posted 4 years ago

“well I'm still waiting for my item so it doesn't look good for you so far”

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Posted 4 years ago

“Unable to review as item has been delayed twice. Still not here!”

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Posted 4 years ago

“Not impressed. Bought a Trident without realising I needed a $1700 Apex unit as well. Unfortunately for me, I unboxed the Trident and set it up (including opening the reagent bottles) before I found out I needed an Apex unit. I rang the Tech Den and spoke to someone who said no, I didn't need an Apex to run the new Trident. After Googling, I found out I did need an Apex so rang the same person back to see about about a refund. She couldn't help me because I had opened the box and reagent bottles, but said I would receive a call from one of her managers shortly to see if we could resolve the issue. I am still waiting for that call.”

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Posted 4 years ago

The Tech Den is rated 4.9 based on 3,252 reviews