The Tech Den Reviews

Name: The Tech Den
Address: 28, Piper Street, Caboolture
Rating: 4.85

4.9 Rating 3,010 Reviews

96 %

of reviewers recommend The Tech Den

4.9

Based on 3,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Tech Den 5 star review on 29th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a week and still don't have the product.”

Helpful Report

Posted 2 years ago

“DISMAL SERVICE WITH A FAILURE TO FOLLOW INSTRUCTIONS, 2 IGNORED EMAILS,A WHOLE BUNCH OF EXCUSES BEFORE OWNING THEIR ERROR WAY TO LATE.”

Helpful Report

Posted 2 years ago

“I understand you are in the middle of a move but I fail to see why you still can't carry stock, OK I see that it is more to move but with respect that is your problem not mine. I am being penalised and at this point I think I will continue go elsewhere as you probably don't have stock.”

Helpful Report

Posted 2 years ago

“Whilst I have been very happy so far with every purchase, the last was not up to the usual standard: Aqua Pic acid buffer was hard as rock and should be like loose granulates! To measure properly completely unsuitable!! Would hope I can return it…or exchange! Regards, Edmund KRONAWETTER 0493 099 719”

Helpful Report

Posted 3 years ago

“I have been sold a filter that must have been known to he faulty and have registered a complaint.”

Helpful Report

Posted 3 years ago

“Product differs from description/picture. VCA RFG was meant to fit onto Red Sea tanks under 3 foot. The item received has the wrong connection which is different to the one pictured on website. Email sent to customer service with no reply. Now I have wasted $30 on an item I can't use!”

Helpful Report

Posted 3 years ago

“I have sent you a few lines about the eheim qoick vac no reply yet that is bad ,”

Helpful Report

Posted 3 years ago

“It still has not turned up!!!! It was purchased on 20/4/2022. I know you probably can't do anything about Australia Post, but we find couriers faster and cheaper.”

Helpful Report

Posted 3 years ago

“Apalling service.”

Helpful Report

Posted 3 years ago

“No communication between staff, get told something different every time. Wanted to order fish tank $3000 worth, no one responded to my email. Lift your game guys.”

Helpful Report

Posted 3 years ago

“Has not yet arrived”

Helpful Report

Posted 3 years ago

“well I'm still waiting for my item so it doesn't look good for you so far”

Helpful Report

Posted 3 years ago

“Unable to review as item has been delayed twice. Still not here!”

Helpful Report

Posted 3 years ago

“Not impressed. Bought a Trident without realising I needed a $1700 Apex unit as well. Unfortunately for me, I unboxed the Trident and set it up (including opening the reagent bottles) before I found out I needed an Apex unit. I rang the Tech Den and spoke to someone who said no, I didn't need an Apex to run the new Trident. After Googling, I found out I did need an Apex so rang the same person back to see about about a refund. She couldn't help me because I had opened the box and reagent bottles, but said I would receive a call from one of her managers shortly to see if we could resolve the issue. I am still waiting for that call.”

Helpful Report

Posted 3 years ago

The Tech Den is rated 4.9 based on 3,010 reviews