The Whisky World Reviews

Name: The Whisky World
Rating: 4.89

4.9 Rating 7,763 Reviews

98 %

of reviewers recommend The Whisky World

Company Reviews

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Metrics

4.9

Based on 7,763 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Whisky World 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 16th Nov 23 for delivery by 22 Nov.I am still waiting.Spoke to Whisky world by phone,utterly clueless.Would never use this company again.Pathetic.”

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Posted 9 months ago

“Went to site after seeing 1ltre bottles of Grey Goose vodka for £39.90 Placed my order and received 2 x 70cl bottles. On closer investigation I had ordered the 70 cl bottles which unfortunately were the same price , misleading to say the least. Very disappointed , I could have bought 70 cl at my local supermarket for £32 each. I specifically wanted 1Ltre bottles , So I have learned my lesson .”

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Posted 2 years ago

Hello June, Thank you for your feedback. We are sorry that you are disappointed with your order. As I discussed with you over the phone, the 1lt bottles were on special offer and we were happy for you to return the bottles for a full refund or exchange them but you didn't want to return the bottles. Apologies again for the inconvenience and we thank you for your understanding. Sincerely, Sam TWW Support Team

Posted 2 years ago

“Leaking seal & only a partial refund - I can’t really give a partial Christmas gift, can I!”

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Posted 2 years ago

“I don't order often but I did once or twice per year in recent years. I've always been happy with the service but not this year. The courier delivered the parcell at 7:30 in the morning when everyone in the house was still asleep. I jumped out of bed when I was woken up to open the entrance remotely but the courier left a few seconds before I got to the intercom. I then received an email that I need to collect the parcel from Sainsbury's. There was no option given to have the parcel re-delivered. Now, I had to go out of my way to drive to Sainsbury's. When I arrived at Sainsbury's, it took them about half an hour to find my parcel. Whisky World said that this method saved their carbon footprint. They did not think that they added my carbon footprint, wasted my valuable time and forced me to incur extra fuel cost. I paid for a delivery charge, yet, I wasted time, effort and money. Whisky World added stress to my life this year.”

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Posted 2 years ago

“Very good quick service.”

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Posted 2 years ago

“Extremely disappointed that the bottle of whisky I ordered did not fit the box I also purchased. The box had a personal message on it I was unable to get a refund. Whilst I appreciate this, I consider that as the dimensions of the box were not on the website, an acknowledgement of this and of my disappointment, by a small refund, would have been much appreciated. I will not use this company again”

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Posted 2 years ago

“I did Not receive my package and There is no Support answer on it.”

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Posted 2 years ago

Hi Julian, Thank you for your review. It's our sincere regret that you are disappointed with your order; however, as we explained in the email, there was, unfortunately, an issue with your parcel which occurred in transit and we have already sent you a replacement order which should get delivered to you soon. Apologies again for the inconvenience and we thank you for your understanding. Sincerely, Sam TWW Support Team

Posted 2 years ago

“I was very disappointed when this arrived I thought it was the 1.5ml I could of bought this half the price in the supermarket I shant be buying this again”

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Posted 2 years ago

“I have already reviewed in trust pilot I was so disappointed as my order was not filled correctly. I was advised I would receive a free glass with each of my laphroig miniatures. This was for my special day, my wedding. Your company said they had advertised incorrectly therefore mis advertised. You will now understand why I was so upset and could not recommend your company or use again. Regards”

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Posted 3 years ago

Hi Margaret, Thank you for your review. It's our sincere regret that you were disappointed with your order; however, as we explained in the email, the free glasses we have advertised are only for orders of 70cl bottlings of Laphroaig, and not for the miniature 5cl bottles you ordered. It was clearly stated on the banner as well, and we apologise if you missed it. We have also offered you to arrange for a free return if you would like. Apologies again for the inconvenience and we thank you for your understanding. Sincerely, Sam TWW Support Team

Posted 3 years ago

“Please can I have the bottles reordered, they arrived leaking. Or can you issue me a refund”

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Posted 3 years ago

“Did not get what I ordered. They did nothing to make it right.”

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Posted 3 years ago

Hi Luis, Thank you for taking the time to leave us a review. I am so sorry that your order has left you feeling disappointed. We were in contact with you via email and offered a few solutions to make this right, but I am unaware if you saw my email as I haven't heard back from you. As we wrote to you, the whisky is still the same, it was only the packaging the bottler has changed, and the warehouse team wasn't aware of this change. I spoke with our dispatch team and introduced steps that aim to ensure that this mistake never happens again. I hope the whisky was still enjoyed despite it not being exactly what you had hoped for. Once again, please accept my sincere apologies for the inconvenience caused. Sincerely, Sam The Whisky World Support Team

Posted 3 years ago

“lost shipment by DHL. And they refuse to calling me back to fix the problem. I dont blame on whisky world but this is a very bad shopping experience.”

Helpful Report

Posted 3 years ago

Hi Jimmy, Apologies for the trouble caused by the DHL delivery. Dhl confirmed that they have retrieved the parcel and delivered it to you. Apologies again for the inconvenience caused and we hope that your future order will get delivered smoothly. TWW Support Team

Posted 2 years ago

“I didn't receive my purchase and 20 days waiting for refund....”

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Posted 3 years ago

Hi, Thanks for your review. Apologies for the delivery issue, we can confirm that your order has been refunded in full. Sam TWW Support Team

Posted 2 years ago

“i have'nt receive my whisky yet!!!!!!!!”

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Posted 3 years ago

Hi IOANNIS, Thanks for your feedback. Apologies for the delivery issue, your order has been returned to us and we can confirm that your order has been refunded in full. Sam TWW Support Team

Posted 2 years ago

“Poor service”

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Posted 3 years ago

“I was not happy with my purchase the box had been opened and the whiskey glass swapped for a plain one. So the point of the purchase was to get the Woodford reserve glass and I never. They said they would give me a £5 refund to make the difference which I am still yet to receive months later! Very disappointed!”

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Posted 3 years ago

“The website, inventory, and pricing are all top notch. The delivery outside of the UK however, is an absolute mess and terrible experience. UPS is probably one of the worst shippers within the EU. Repeatedly providing incorrect delivery dates and then not even being able to locate my package on inquiry simply excludes any more purchases from the whiskyworld regardless of all the advantages.”

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Posted 3 years ago

“The contents in the Christmas crackers was no better than buying from Tesco. Their were only two decent drama. Absolute rip off.”

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Posted 3 years ago

“The item ordered was received was broken when delivered, i sent emails to this company which were ignored. I will not use again or recommend”

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Posted 3 years ago

“My package came late and smashed”

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Posted 3 years ago

The Whisky World is rated 4.9 based on 7,763 reviews