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The Whisky World Reviews

4.9 Rating 7,763 Reviews

98 %

of reviewers recommend The Whisky World

Company Reviews

4.9

Based on 7,763 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Whisky World 5 star review on 11th January 2023

The Whisky World 5 star review on 21st December 2022

The Whisky World 5 star review on 8th December 2021

The Whisky World 5 star review on 7th December 2021

The Whisky World 5 star review on 7th December 2021

The Whisky World 5 star review on 2nd December 2021

The Whisky World 5 star review on 2nd December 2021

85

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection and good price. The packing of the shipment wasn’t good enough. One of the three bottles was taken out from the original box and repacked using the air packing for the tall bottle which wouldn’t fit. As the result the cork of the short bottle came off and the whisky was wasted. They offered but didn’t have the same bottle. In the end, I was refunded quickly. Overall I’m satisfied and I’d revisit and buy more whisky in the future.”

Posted 2 years ago

“The product seems great but was a little disappointed that it ended up being stuck with Jersey Post for more than a week whilst it was awaiting payment of the Customs duty. I completely understand that duty needs to be paid but it would have been good to have that included in the price so that it could have been paid at source. It sat in the delivery office for more than a week.”

Posted 2 years ago

Hi, Thank you for taking the time to leave us your feedback. I'm glad to hear that you are happy with the item and sorry for the delay with the Jersy Customs office. We are, unfortunately, unable to charge and give exact quotations of the additional import fees while placing the order, as they do vary on the delivery country and on the bottles ordered, weights and value, hence the import fees are only applied at the destination country. Please don't hesitate to contact us should you have any additional questions. Thanks for your understanding. Sam TWW Support Team

Posted 2 years ago

“Payed for express, yes I got 2 pound off my express delivery price but my order didn't come in time for our guests .it cost me another 50 pound as I had to get some in”

Posted 2 years ago

Hi Columba, Thank you for your feedback. We're so sorry for the delayed delivery of your order. As we previously advised, we have requested and paid for next day delivery service for your parcel, but unfortunately, the courier failed to fulfil this. We've shared your feedback with our account manager and insisted he should make sure that this doesn't happen again in the future. We also offer you to return the order for a full refund, should you wish to do so. Once again, please accept our sincere apologies for the delay and inconvenience this has caused you. Sincerely, Sam TWW Support Team

Posted 2 years ago

“All OK and order arrived very quickly. BUT... WW are still using heavy duty non-recyclable PLASTIC bottle packaging. I'm sure they will say it is recyclable, but my research shows it will not be recycled. Masters of Malt are now using paper and cardboard for all but the most expensive products. SO one up to Masters of Malt on this occasion.”

Posted 2 years ago

“YOUR SITE WAS GOOD, HOWEVER PICKING UPS IS WHERE THE PROBLEM HAS ARRISEN. I STILL HAVE NOT RECIEVED MY ORDER WHICH HAS BEEN IN THE COUNTRY SINCE MONDAY. REASON BEING THAT THEY HAVE SENT ME AN INVOICE FOR CUSTOMS AND VAT ONLY TODAY. THIS AFTER PROVIDING THEM WITH IMPORTERS CODE, VAT NUMBERS ETC. THEY NEVER SENT AN INVOICE UNTIL TODAY WHEN WE ASKED THEM WHERE THE SHIPMENT WAS.”

Posted 2 years ago

Hi Ralph, Thanks for your feedback. I'm sorry to hear that UPS has let you down and delayed the delivery, I can understand how disappointing this must be. Please be advised that we have discussed your feedback with our UPS account manager and asked him to look into this and take the right steps to make sure this doesn't happen again in the future. Apologies again and I hope your next order will get delivered smoothly. Sincerely, Sam TWW Support Team

Posted 2 years ago

“Not the best prices”

Posted 2 years ago

“Both of the bottles i orderred did come well packaged with even their individual boxes packaged well however the boxes were both damaged and scuffed. Presumably prior packaging. A bit dissapointed to be honest considerring they are quite expensive collectible items that lose their significance if they cant be presented in mint condition”

Posted 2 years ago

“Expensive and I would like to be able to go on your site and buy the stuff I require without it being out of stock. So whisky island would be more appropriate😂😂😂”

Posted 3 years ago

“I was in the impression that duties and taxes was already included in the dhl. I still paid for additional.”

Posted 3 years ago

“A little harsh on the pallet.”

Posted 3 years ago

“The price was good for the Blue label but was delivered in a carrier bag too small for the drinks. As the item was meant to be a surprise for someone I was living with, this was quite disappointing as I had expected packaging”

Posted 3 years ago

“Whiskey bottles were well packed. The boxes were bent in the box and I had to cello tape them because the boxes kept opening. Order was around £91.60 but delivery of £4.95 was charged. Most deliveries are free over £50 but not in this case.”

Posted 3 years ago

“Delivered- really pleased-thanks WW. Would have liked a space to write personal message on delivery (for a present)... also email headed Dear "" 😂..otherwise great service!”

Posted 3 years ago

“The drinks were fine but it was the delivery courier you used they left the drinks on my doorstep most the day as my misses stayed home for the delivery and they never knocked or rang to say it was there. Luckily when I got home it was still there.”

Posted 3 years ago

“Delivery was fast but the DIY flat pack whisky box takes a little bit of the shine off what was an expensive and special bottle of whisky.”

Posted 3 years ago

“Sent the wrong bottle. After service to resolve the issue was good although I haven't received the correct bottle yet but I am expecting to.”

Posted 3 years ago

“I would buy so much more if they offered me a shipping discount.”

Posted 3 years ago

“Selection is great, customer service is especiallyexcellent but I'm concerned only one of three packages have arrived since ordered six days ago”

Posted 3 years ago

“Product didn't arrive on time. I know this is a DHL issue and not your own, but I paid for express delivery for the package to be available for a specific date, and unfortunately the package did not arrive in time for this date. Whisky fine and as described once it did arrive.”

Posted 3 years ago

“Delivery was prompt, but being unable to edit an order led to me having place 2 and pay double postage”

Posted 3 years ago

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The Whisky World is rated 4.9 based on 7,763 reviews