woolroom Reviews

Name: woolroom
Address: 33-35 Pillings Road, Oakham, Rutland, Leicester
Rating: 4.78

4.8 Rating 4,777 Reviews

95 %

of reviewers recommend woolroom

4.8

Based on 4,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having waited eleven days.....I decided to email then phone to find out when order might be delivered. Once they were aware it had not been processed the throw was despatched immediately...with an apology included.....It was well worth the wait !”

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Posted 8 years ago

Thank you for leaving us this review. We're terribly sorry for the issues experienced with your order. I can ensure you that errors like this are very rare and we have made changes internally to ensure that an order like this doesn't slip through the net in the future. We are glad to read that you're happy with your throw. Apologies once more.

Posted 8 years ago

“Excellent products and delivery. Refund on returned item needs some attention. "My Account" only shows purchases and doesn't seem capable of showing credits”

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Posted 8 years ago

Hi David, thanks for taking the time to leave this review. Your feedback has been taken on board. I can say, we're expecting to launch an enhanced site in the not too distant future :o)

Posted 8 years ago

“Due to high demand I am still waiting for the item I have ordered so can't really give a review.”

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Posted 9 years ago

“I ordered a wool mattress topper on 12th January 2015 the money was taken from my account on the same day. The mattress topper is due to be delivered in early February. I do think its a little unfair to collect the money so early before the expected delivery date. As I have nor received the topper yet I am unable to comment on its quality”

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Posted 9 years ago

“Would love to leave a review, but it has not been delivered yet!!”

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Posted 9 years ago

Hi, We're terribly sorry for the delays with your order, as you'll likely know, this is due to an unanticipated feature in the Daily Mail. Please be assured that your order is very important to us, and we'll be sure to dispatch your order as a matter of priority as soon as it arrives. We're anticipating you'll have your order early next week. If there is anything further we can do to help, please don't hesitate to give us a call on 01780 461217

Posted 9 years ago

“Delivery was quick and prices not too bad but i find the mattress topper rather hard not what i expected for 3inch also the pillow is a little lumpy. Not enough to bother returning as I'm hoping if nothing else it helps my asthma.”

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Posted 9 years ago

“The warmth guidance of spring/summer wasn't very helpful the very expensive duvet I bought is way to warm for me even though it is November.”

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Posted 9 years ago

“Thought the mattress topper would help with my aches and pains but unfortunately have given up on it as it seemed to make them worse.”

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Posted 9 years ago

“Cushion pads I ordered were much too small and not 40x40cm as stated on website. It turned out that there were intended to fit a 40x40cm cushion cover, though in my view as a keen sewer, an minimal allowance, if any is all that would be required as you want your cushion pad to well fill your cushion covers! The Wool Room need to state the exact measure of their products so customers understand exactly what they are ordering. I had to return two lots of cushions pads which was a bit of hassle packing up and being in for the collection. That said, Zoe who I liaised with was very helpful and recognised the issue I had had. I would buy from them again, but I would check dimensions with them first!”

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Posted 9 years ago

“The product itself is exactly what i ordered and wanted, which was a cot bed mattress. The ordering process on line was easy enough, but overall not as easy as expected. The order was placed on line & paid for. The confirmation email was sent, but never showed when i could expect delivery of the product or what the tracking details were. I waited several days for an update, which turned into weeks. I then phoned the help desk who promised to return my call. After I had to call them again I was given an expected date of delivery and told to call if there were any problems. The delivery man however was lovely.”

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Posted 10 years ago

woolroom is rated 4.8 based on 4,777 reviews