woolroom Reviews

Name: woolroom
Address: 33-35 Pillings Road, Oakham, Rutland, Leicester
Rating: 4.78

4.8 Rating 4,777 Reviews

95 %

of reviewers recommend woolroom

4.8

Based on 4,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not received our order yet which was placed on Nov. 8. Please advise.”

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Posted 5 years ago

“You say super light but the thing weighs a ton Now I have lug out for the postman to return. Deceiving advertising— so disappointed was really forward to it”

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Posted 5 years ago

“The pillows are very disappointing, they are very hard and gave me neck ache in the morning. The worst thing is that because we have used them we cannot send them back, so a complete waste of money.”

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Posted 5 years ago

Hello I am sorry to read that you are not having a good time with your pillows. It looks like you may have purchased deluxe pillows which are fully adjustable. When you first receive the pillows they may be flattened due to transport and therefore we recommend that you unzip them and pull apart the wool for a good 10 minutes which creates a lofty feel to the pillow. You can also remove or even add wool balls to find the depth that suits your sleeping position. Kind regards. Karen

Posted 5 years ago

“Ordered 8 days ago. Was supposed to arrive 5 days ago. Still hasn't arrived and no clear response from Workroom as to why. Disappointed!”

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Posted 5 years ago

“I'm not that sure that you do value my review as twice now I've written saying I had been ignored by customer services when I'd requested a replacement bag for a warm double deluxe duvet as my granddaughter had broken the handles by mistake when re-packing it. That request was ignored and recently I wrote a review about being ignored which was also - yes - ignored. Thankfully your products, of which I have bought quite a few, are excellent quality. However I am going to give you 1 star in the hope that this time I will not be - ignored”

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Posted 5 years ago

“Ordered two pillows and a duvet with next day delivery. No contact from company, no delivery for nearly two weeks. I emailed, used Facebook messenger and no one bothered to even reply? Had to use online chat to get any answers, they said it would be here on Wednesday still didn’t turn up till Friday. This is my second order from this company for £200 and it will be my last as although I love the product and wanted to buy more the customer service is just so poor.”

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Posted 5 years ago

“Returned single mattress protector after ordering it by mistake. They tell me they haven’t received it so will not give me a refund. I am happy with the two double mattress protectors I have bought but the returns service is so bad that I will not use this company again.”

Helpful Report

Posted 5 years ago

“If you are wanting a pain free sleep and excellent customer service, then I would recommend staying well clear of the products for sale by The Woolroom. Before buying one of their deluxe washable wool pillows, I researched products available and read all the reviews. I thought, as per their marketing, being able to adjust the amount of wool in the pillow was a wonderful feature. Little did I realise just how painful and lumpy their pillow would be. I have done everything - from pulling apart all the clumps of wool to putting more / less wool inside and nothing has worked. My neck and shoulder pain is worse than ever and I am back to using my basic IKEA pillow. I got in touch with the customer service at The Wool Room about wanting to return to completely unuseable pillow, but apparently, as per their terms and conditions if you even use it for one night, you can not return it. They are locking you into buying a product that is gimmicky and second rate and 100% not worth the amount of money you will spend on it. Do not make the same mistake that I made!”

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Posted 5 years ago

“After paying higher cost (price dropped quite a bit after purchasing), and then the duty of $32.00, I asked about whether your laundry soap was HE, was told they would get back to me. After a few weeks they never got back to me. I won’t purchase from you again.”

Helpful Report

Posted 5 years ago

“Ordered this comforter from the Woolroom and it did not meet up to the promise. The buttons that connect the two parts are not strong enough and separate during sleep. When I raised the issue they did not respond to solve the issue and basically said I had to suck it up and because I already slept under the comforter the don't offer a refund. How am I to find out the buttons don't work properly by just looking at them? I raised the issue with PayPal and my credit card company to leverage my buyer protection. This company is not worth doing business with.”

Helpful Report

Posted 5 years ago

“Shocking service. Advertised 3-5 days for delivery, but still waiting 2 week later, despite having confirmed mattresses were in stock when ordering. Had to chase numerous times to even get an initial date for delivery, only for the mattresses to be delivered to the wrong address. Totally refused to do anything to resolve the issue, despite this being their error. Avoid.”

Helpful Report

Posted 5 years ago

“Still waiting with increasing irritation for a reply to my email sent on 27th May requesting a correct replacement bag for an All Seasons King Size duvet. Steph Cox”

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Posted 5 years ago

“Received wrong parcel last week, informed you, still waiting?”

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Posted 6 years ago

“I was so excited to get this pillow and when it finally arrived I was incredibly disappointing. The filling inside seemed half full. I was still hopeful but because there's not enough filling, what is in there, slides around and lumps together. I contacted someone online and they asked for a picture which I sent with my order number. I have heard NOTHING since and it's been a week. I live in Canada so with duties etc, this pillow was not cheap. I would return it, but now as I've been waiting for a response about my picture of the lacking wool fill, I am past the return window! I can only imagine, it will cost just as much to ship it back to the UK too. I am not impressed with the pillow and the company which is so unfortunate because I had such hopes for both.”

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Posted 6 years ago

“As much as I would like to rate your product and service, I really can’t. I have still to receive the mattress that we bought. All I have is an email from your delivery company to say “we have your mattress, we will contact you to arrange for delivery or “collection!”. well It’s taking on the verge of “ too long”. I hope it will be worth the wait.”

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Posted 6 years ago

“I signed up to your newsletter, and then placed an order, but did not get the signup discount promised when I went through checkout. I contacted WoolRoom afterwards and was told I could not have the discount. For the sake of £7.00, WoolRoom have turned what should be a happy customer, into an unhappy customer. On principal, I wont be buying from them again, and wont recommend to anyone.”

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Posted 6 years ago

“Can't give a review as we sent it back unused as we knew when we unpacked it , it was to light and are waiting for our upgrade replacement to be sent as was promised”

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Posted 6 years ago

“1-2 tog wool duvet is equivalent to my 4•5 silk one, hence a waste of money. Irene from Scotland”

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Posted 6 years ago

“I have ordered a mattress and bedding from them and was told 10 days ( that was 12 days ago) when I call them they cannot give me a delivery date saying the mattress is in their stores but can deliver it! Due to not having a courier who will give them a date! Not happy with service! Will give them till Friday and ask for money back! What a shame”

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Posted 6 years ago

“I have been waiting for my order for ages and still haven't received it L Parsons”

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Posted 6 years ago

woolroom is rated 4.8 based on 4,777 reviews