Hi Angela,
Thank you for your feedback.
We’re truly sorry for the frustration and disappointment caused by your recent order being cancelled and refunded without a clear explanation. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience.
The reason for the cancellation should have been communicated more clearly with you, and we will ensure that this is fed back to the retailer.
We would like to apologise for any disappointment caused by this. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at hello@lovethesales.com.
Kind regards,
The Love The Sales Customer Care Team
Dear Valerie,
Thank you so much for your wonderful review! We're thrilled to hear that you received your items quickly and efficiently. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Warm regards,
The Love The Sales Customer Care Team
Dear Robert,
Thank you for your amazing review! We're delighted to hear that you love the price and quality of our goods. Your support means everything to us, and we can't wait to welcome you back for your next purchase!
Best wishes,
The Love The Sales Customer Care Team
Dear Abdul,
Thank you for your incredible review! We're so pleased to hear that you loved both our clothes and the service provided. Your support truly motivates us to keep delivering the best experience possible!
Warm regards,
The Love The Sales Customer Care Team
“Ordered item had to contact seller because item wasn’t despatched for over a week only then did I get an email to say they never had the item in stock and issued a refund where this should contacted myself straight away if the order could not be fulfilled.”
Hi Wayne,
Thank you for your feedback.
We’re truly sorry for the frustration and disappointment caused by your recent order being cancelled and refunded due to stock unavailability. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience.
This should have communicated more quickly and we will ensure that this is fed back to the retailer.
We would like to apologise for any inconvenience caused by this. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at hello@lovethesales.com.
Kind regards,
The Love The Sales Customer Care Team
Hi Robert,
Thank you for your feedback. We’re really sorry to hear about this.
Having looked into this, it would appear that the retailer was not been able to fulfil your order on this occasion and so a refund has been issued. Usually, this occurs when a product goes out of stock soon after you ordered, or that the quality of the product wasn't right so they could not send it.
If this does happen we ask that our retail partners contact our customers directly to inform them of the issue. If this has not happened in this instance then I would like to offer my sincere apologies.
We regret any disappointment or inconvenience caused. If there is anything further that we can do to assist then please do not hesitate to get in touch.
Kind regards,
The Love The Sales Customer Care Team
“Sent the wromg item. Returns process requres me to pay unless I follow a convoluted process with TOWER. They claim an exchange was possible but the process does not appear to allow it. Due to the nature of the initial problem without further interaction it is likely the exchange pair will also be incorrect. I will therefore be returning the item and sourcing it from a more reliable vendor.”
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