HI Richard,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about this and completely understand how frustrating this must be.
Having looked into this, I can see on our system that a refund was issued on 30/04 to your original payment method.
Depending on your bank's clearing process, this can take between 5-10 days to show in your account.
I trust that this is of help but if there is anything else we can do to assist please let us know.
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