“After placing order and waiting 5 days days I received an email saying it was out of stock and a refund was mentioned. Another 5 days no refund. In the past I have had no problems with orders so I hope this is a one off occurrence.”
Hi Rob,
Thank you for your feedback.
We’re truly sorry for the frustration and disappointment caused by your recent order being cancelled and refunded without a clear explanation. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience.
The reason for the cancellation should have been communicated more clearly with you, and we will ensure that this is fed back to the retailer.
We would like to apologise for any disappointment caused by this. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at hello@lovethesales.com.
Kind regards,
The Love The Sales Customer Care Team
“I purchased a pair of Lotus sandals which were gorgeous but didn’t fit 🙁 so I returned them with NO problems and received a full refund within days - excellent service”
“I have always been delighted with all of the clothing and shoes that I have bought from lovethesales. Everything has been in first rate condition despite the large savings associated with sale items. While their emails are frequent they are tailored to you although it pays to look at their website generally. Good delivery times with adequate but only necessary packaging.”
“I was sent incorrect trousers, despite filtering on the right size, then ordering, only to receive something significantly smaller… only to be told… its size 46, not a 46”. The mistake was yours. Ron have since been forced to pester to get not only my initial postage charge back, but also my return postage charge, which I was told I would receive back and have now been told that you don’t want to. Appalling service and have
N en dealt with in bad faith since.”
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